Trying to cancel The Iconic? Avoid the runaround.
Can you cancel your The Iconic subscription? Check eligibility and conditions
You can request to cancel your order with THE ICONIC, but timing is everything. Here's what you need to know:
- Cancellation Window: Orders can be cancelled only before shipment. If your order hasn’t been dispatched yet, cancellation might still be possible. Contact THE ICONIC quickly.
- Marketplace (Partner Providers): Items sold by third-party partners on THE ICONIC's marketplace may not be cancellable if already processed by the partner. In these cases, your best option is to return the item after delivery.
- No Cooling-off Period: There's no guaranteed cancellation timeframe due to rapid order processing, but you can usually cancel within a short period after ordering (hours or less).
- Free Returns as Backup: If you miss the cancellation window, THE ICONIC offers free returns within 30 days, giving you a hassle-free safety net.
How to cancel a The Iconic subscription, service or order
Quick action is key to cancelling your THE ICONIC order. Follow these simple steps:
- Act Immediately:
Find your order confirmation or log in to your account ASAP after placing your order. - Contact Customer Service Quickly:
- Live Chat ("Tilly") – fastest during business hours.
- Phone: Australia (+61 2 8294 8828), NZ (0800 461 244) – Mon–Fri, 9am–5pm AEDT.
- Email: via the Help Centre (slower, best used only if chat and phone are unavailable).
- Live Chat ("Tilly") – fastest during business hours.
- Provide Order Details Clearly:
Include your order number, name, and reason for cancellation. - Wait for Confirmation:
THE ICONIC support will attempt to cancel your order if it hasn't shipped yet. Successful cancellations receive email confirmation. - If Too Late to Cancel:
If your order has already shipped, simply wait for delivery, then return using THE ICONIC's free returns process.
Note: You cannot cancel directly through THE ICONIC's website or app; you must contact support.
How long does a The Iconic cancellation take?
Timing matters for cancelling THE ICONIC orders:
- Immediate Window:
Best chance within minutes to hours of placing an order. Speedy dispatch often means cancellation isn't possible after a few hours. - Shipping Cut-off:
Once your order status is "shipped," it's too late to cancel. You’ll get an email when this happens - usually within a day of ordering. - Partner Provider Items:
Often processed immediately; usually not cancellable. Plan to use returns instead. - Return Timeline (Fallback):
If unable to cancel, you have 30 days from delivery to return for a full refund.
Pro Tip: Try calling or live chatting during business hours right after ordering for the best chance to cancel successfully.
The Iconic cancellation fees and final charges – what to expect
Good news: THE ICONIC has no cancellation fees or charges. Here's the full rundown:
- No Exit Fees:
Cancel before shipping and pay absolutely nothing. - Full Refund:
All payments including shipping costs are fully refunded if the cancellation succeeds. - Returns are Free:
Even if you can't cancel, returns within 30 days are free, including shipping costs. - Promo Codes & Store Credit:
Used promo codes may be considered redeemed after a cancellation. Store credit typically returns to your account. - Buy-Now-Pay-Later (Afterpay/Klarna):
Refunds are smoothly processed through these providers, with no extra fees.
Simply put, there’s zero cost or hidden charge to cancel or return an order with THE ICONIC.
The Iconic cases submitted through Ajust
I placed an order for something I really needed for an event, but it never arrived. When I reached out, The Iconic said the order hadn’t gone through and told me to place it again. I still don’t know if the second one will come. The timing completely threw off my plans and left me feeling unsure about ordering again. - Lyn
Consumer experiences with The Iconic cancellations
Fast Fulfilment Challenges: Many customers note THE ICONIC processes orders rapidly, sometimes making cancellation impossible even within minutes.
Efficient Returns as a Safety Net: Customers consistently praise the ease of returning items for a full refund when unable to cancel.
Mixed Customer Service: Quick and responsive when contacted directly (live chat/phone), though occasional delays via email or chatbot can cause missed cancellations.
The Iconic Cancellation FAQs
Can I cancel a THE ICONIC order after it’s been placed?
You can only cancel a THE ICONIC order before it ships-once it’s dispatched, cancellation isn’t possible. To improve your chances, act immediately after ordering by contacting support via live chat or phone. If the order has already shipped, use THE ICONIC’s free returns process instead. Timing is critical, so don’t wait.
How do I cancel an order from THE ICONIC’s marketplace partners?
Marketplace orders from third-party sellers often can’t be cancelled once processed. If the item is already with the partner or on its way, your best option is to return it after delivery. THE ICONIC allows free returns within 30 days, making it a stress-free fallback.
Are there any fees for cancelling an order with THE ICONIC?
No, there are zero cancellation fees with THE ICONIC if you cancel before shipping. If you succeed, you’ll get a full refund-including any shipping fees. Missed the window? You can still return the item at no cost, as THE ICONIC covers return shipping too.
What’s the fastest way to cancel a THE ICONIC order?
The fastest way to cancel is to contact THE ICONIC via live chat or phone immediately after ordering. Avoid delays-cancellations aren’t available through the app or website. Include your order number and reason when contacting support. If it’s already shipped, just use the 30-day free returns process instead.
Tried to cancel but The Iconic made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.