Still waiting on a

The Iconic

refund?

• 30-Day Return Window:
  THE ICONIC provides free, no-questions-asked returns within 30 days of purchase, provided the tiems meet return criteria.
  
  
• Item Condition Requirements:
  Items must be unworn, unused, and in their original saleable condition with tags and original packaging intact. Shoes must show no signs of wear.
  
  
• Excluded Items (No Returns Unless Faulty):
  
  
  • Underwear & Swimwear (bottoms)
    
    
  • Earrings & Hair Accessories
    
    
  • Opened Cosmetics & Fragrances
    
    
  • Sexual Wellness Products
    
    
  • Final Sale Items (clearly marked)
    
    
  • Face Masks
    
    
  • Glassware & Fragile Items
    ‍
• Faulty or Incorrect Items:
  Eligible for return or refund under Australian Consumer Law, irrespective of exclusions.
  

Follow these simple steps:

1. Log into Your Account:
   Visit THE ICONIC’s website or app, access your order through your account or guest checkout link.
   
   
2. Initiate a Return Online:
   
   
   • Select the item(s) you wish to return.
     
     
   • Choose "Refund" and provide a brief reason.
     
     
   • Opt for refund, exchange, or store credit.
     
     
3. Print or Access Your Return Label:
   Receive your prepaid return shipping label or RQA number for use at Australia Post or ParcelPoint locations.
   
   
4. Pack & Send:
   Securely package your items with all original packaging. Drop off at Australia Post or ParcelPoint. Courier pickup is also available (fees may apply).
   
   
5. Track Your Return:
   Monitor your return’s progress via Australia Post or ParcelPoint tracking.
   
   
6. Refund Processing:
   THE ICONIC will email upon receiving your return and again when processing your refund (typically within 1-3 business days after receipt).
   
   
7. Follow Up if Needed:
   Contact THE ICONIC customer service if more than 15 business days pass without updates.
   

• Return Transit & Processing:
  Allow up to 15 business days total. Typically, refunds are processed within 5–10 business days after dropping off your parcel.
  
  
• Typical Timeline Breakdown:
  
  
  • Shipping (Australia Post): 2–7 business days.
    
    
  • Warehouse Processing: 1–3 business days.
    
    
  • Refund to Bank: 3–5 business days after processing (PayPal typically faster).
    
    
• Delays:
  Possible during peak sales or holidays. THE ICONIC recommends contacting customer service if the delay exceeds 15 business days.
  
  
• Faster Option:
  Choosing store credit usually provides an instant credit upon processing, ideal for quick repurchases.
  

• Original Payment Method: Default method; refunds appear in 3–5 business days:
  
  
  • Credit/Debit Cards
    
    
  • PayPal (often same-day)
    
    
  • Afterpay/Klarna (instalments adjusted/refunded)
• Store Credit: Option available, credited instantly to your account. Ideal for quick shopping.
  
  
• No Cash/Cheque: All refunds are electronic.
  
  
• Multi-Payment Refunds: Refunds issued to each original payment method proportionally.
  
  
• Issues with Refund Method: THE ICONIC proactively resolves refund issues, such as expired credit cards, by contacting customers to arrange alternative payment methods.
  

• Delayed Refunds: High volume periods (sales events) can lead to longer waits.
  
  
• Lost or Misplaced Returns: Rare but always keep tracking info.
  
  
• Removed Tags Causing Denial: Tags must remain attached. Accidental removal can result in denial. Check with support before sending.
  
  
• Non-Returnable Item Confusion: Items marked "final sale" or excluded categories cause occasional confusion. Always check product pages.
  
  
• Partial or Missing Refund Amounts: Occasionally due to processing errors; cross-check your refund confirmation carefully.
  
  
• Refunds to Expired Cards: Can result in delays. Contact customer service proactively if your payment method changes.
  
  
• Customer Service Wait Times: High demand periods may mean slower responses. Use chat/email persistently.
  
  

Note: Issues are exceptions. THE ICONIC generally offers smooth and quick refunds, praised widely for their ease.