Key criteria for refunds at Temu Australia include:

• 90-Day Return Window:
  Temu allows returns and refunds within 90 days from purchase for most products. Far longer than most competitors.
  
  
• Condition Requirements:
  Items must be returned new, unused, unwashed, and in original packaging with tags. Damaged or clearly used items are not eligible.
  
  
• Excluded Items:
  
  • Perishables (food/groceries)
    
    
  • Personal care and health products
    
    
  • Underwear and intimate items
    
    
  • Custom-made goods
    
    
  • Some electronics (45–60 day window applies)
    
    
• Consumer Rights Protection:
  Temu’s policy complements your Australian Consumer Law rights for faulty or misrepresented products.
  

Follow these clear steps to request your refund easily:

1. Start the Return Request:

• Log in to your Temu account/app.
  
  
• Select Your Orders → Click Return/Refund next to the order.
  
  

2. Select Reason and Method:

• Provide details and select a reason for return.
  
  
• Choose refund method (Original payment or Temu Credit).
  
  

3. Get Your Return Label (if needed):

• Temu provides one free return label per order.
  
  
• Prepare your package securely with the label provided.
  
  

4. Ship Your Item:

• Schedule a courier pickup or drop off at designated parcel points.
  
  
• Ship within 14 days of initiating return request.
  
  

5. Monitor and Confirm Refund:

• Track via Temu app for status updates.
  
  
• You’ll receive a confirmation once your refund is processed.
  
  

Tip: Keep your courier tracking number until the refund is confirmed.

Typical refund timelines with Temu:

• Temu Processing:
  Typically 2–5 business days after receiving the return.
  
  
• Bank Processing:
  Usually 5–14 business days after Temu issues the refund (credit cards or PayPal may process faster).
  
  
• Temu Credits:
  Usually instant or within 1–2 days of Temu approving the refund (quickest option).
  

Advanced Refunds:
Temu may offer an "Advanced Refund" credited once you hand the package to the courier. No waiting required.

Potential delays:

• Peak seasons or holidays
  
  
• Inspection complexities (electronics or damaged items)
  

Temu offers several straightforward refund methods:

• Original Payment Method:
  Refund directly to your credit card, debit card, or PayPal account. Appears as a statement credit within a few days post-processing.
  
  
• Temu Credit (Wallet):
  Temu credits your account balance instantly or shortly after processing. Ideal if you plan to shop again soon. Credits never expire.
  
  
• Partial Refund ("Keep Item"):
  In some cases (small, inexpensive items), Temu might refund partially without a return, letting you keep the product.
  
  

Note: Shipping fees or insurance are not refunded unless due to Temu's error.

Watch out for these common refund pitfalls:

• Missed Return Deadlines:
  Refund denied if return initiated after 90 days or package not shipped within 14 days post-approval.
  
  
• Used or Damaged Returns:
  Partial or no refund if item is not returned in original condition or packaging.
  
  
• Missing Item Claims:
  Temu may deny refunds if warehouse insists items were shipped. Evidence like photos or package weights helps your case.
  
  
• Multiple Return Fees:
  Only your first return per order is free. Subsequent returns incur fees (~AUD $7–8 each).
  
  
• Advanced Refund Reversal:
  Refunds may be reversed if the returned item never arrives. Always ensure shipment post-advanced refund acceptance.
  
  

Tips: Always photograph returns, keep tracking numbers, and follow up proactively with Temu’s customer service.