Trying to cancel Temu? Avoid the runaround.
Can you cancel your Temu subscription? Check eligibility and conditions
Temu makes order cancellations straightforward. Here’s what you need to know:
- You can cancel orders or specific items anytime before the seller marks them as “Packed” or “Shipped.”
- Once packing/shipping starts, cancellation isn't possible - only returns.
- No specific reasons are required - Temu accepts cancellations for any reason (changed mind, mistakes, etc.) within the allowed window.
- Order status clearly shows if cancellations are still allowed ("Processing" status means you can cancel).
Quick tip: Always check your order status. Temu processes orders quickly, often within hours.
How to cancel a Temu subscription, service or order
Temu doesn't have subscriptions, but here's how you can cancel a standard order easily:
Cancel Your Temu Order (App or Website):
- Log into your Temu account (website or app).
- Go to "Your Orders".
- Select the order you want to cancel.
- Click "Cancel/Other help".
- Select items you wish to cancel (or "All").
- Confirm cancellation reason and refund method (original payment or Temu credit).
- Submit and await confirmation (usually instant via email or app).
If you encounter issues, use Temu’s live chat or “Contact Us” for assistance.
How long does a Temu cancellation take?
Timing matters significantly with Temu:
- Cancel orders immediately or as soon as possible after purchase.
- Once the order is marked “Packed” or “Shipped,” cancellation is no longer allowed.
- Temu orders are processed rapidly, sometimes within minutes or hours of placing the order.
No fixed hourly deadline exists, but remember: the sooner, the better.
If Temu or a seller cancels an order (out-of-stock, delayed shipping), automatic refunds are given, sometimes with compensation credits.
Quick tip: Monitor order statuses frequently to avoid missing the cancellation window.
Temu cancellation fees and final charges – what to expect
Temu has a friendly cancellation policy with no cancellation fees:
- Cancelling before shipment is always free.
- Full refunds are given, including shipping fees, if your entire order is cancelled before dispatch.
- If you miss the cancellation window, your first return per order is also free (no restocking or return shipping fees).
Quick tip: Always attempt cancellations promptly to avoid return processes and delays.
Temu cases submitted through Ajust
After a credit card scam, my bank paused all payments including one Temu delivery. Even after I paid what I owed, they’ve kept my account in dispute for over two months. No one can explain why or how to fix it. - Alan
I returned my items and was told I'd get store credit, but I wanted a refund to my Visa. Every time I tried to fix it, Temu pushed me to a $1 link that would start charging $66/month. I kept trying to cancel the whole thing but got nowhere. - Susan
Consumer experiences with Temu cancellations
Quick & Easy Refunds: Users praise quick refunds, with one noting a refund appeared almost instantly as Temu credit, easily transferred back to their bank later.
Missed Cancellation Window: Some shoppers had to return items after missing cancellation deadlines. They appreciated Temu’s free first-return policy, even if refunds took a bit longer after return shipping.
Rare Technical Issues: One customer faced an unusual issue where a cancelled order still shipped. After contacting Temu support and escalating through PayPal, the customer eventually received their refund.
Temu Cancellation FAQs
Can I cancel a Temu subscription, or just orders?
Temu doesn’t offer subscriptions, so there's nothing to cancel except orders. You can cancel an order or item as long as it hasn’t been packed or shipped. Once it moves to the “Packed” or “Shipped” stage, cancellation is no longer possible, and you’ll need to go through the return process instead.
How do I know if my Temu order is still eligible for cancellation?
You can cancel a Temu order if its status is still marked as “Processing.” Once it's changed to “Packed” or “Shipped,” cancellation is locked. To check, log in, go to “Your Orders,” and confirm the current status before acting fast-Temu processes orders quickly, often within hours.
Does Temu charge any fees for cancellations?
No, Temu does not charge cancellation fees if the order hasn’t shipped yet. You’ll get a full refund, including any shipping costs. If you miss the cancellation window, your first return per order is still free-so you won’t face restocking or return shipping fees either.
How fast do Temu cancellations go through, and what if I’m too late?
Temu cancellations are usually instant once confirmed, but timing is crucial-orders can move to “Packed” within minutes. If you’re too late, use Temu’s return process or contact their support team for help. Always check order status frequently and act immediately for the best chance at cancelling.
Tried to cancel but Temu made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.