Trying to cancel

Temu

? Avoid the runaround.

Temu makes order cancellations straightforward. Here’s what you need to know:

• You can cancel orders or specific items anytime before the seller marks them as “Packed” or “Shipped.”
• Once packing/shipping starts, cancellation isn't possible - only returns.
  
  
• No specific reasons are required - Temu accepts cancellations for any reason (changed mind, mistakes, etc.) within the allowed window.
  
  
• Order status clearly shows if cancellations are still allowed ("Processing" status means you can cancel).
  

Quick tip: Always check your order status. Temu processes orders quickly, often within hours.

Temu doesn't have subscriptions, but here's how you can cancel a standard order easily:

Cancel Your Temu Order (App or Website):

1. Log into your Temu account (website or app).
   
   
2. Go to "Your Orders".
   
   
3. Select the order you want to cancel.
   
   
4. Click "Cancel/Other help".
   
   
5. Select items you wish to cancel (or "All").
   
   
6. Confirm cancellation reason and refund method (original payment or Temu credit).
   
   
7. Submit and await confirmation (usually instant via email or app).
   
   

If you encounter issues, use Temu’s live chat or “Contact Us” for assistance.

 Timing matters significantly with Temu:

• Cancel orders immediately or as soon as possible after purchase.
  
  
• Once the order is marked “Packed” or “Shipped,” cancellation is no longer allowed.
• Temu orders are processed rapidly, sometimes within minutes or hours of placing the order.
  
  

No fixed hourly deadline exists, but remember: the sooner, the better.

If Temu or a seller cancels an order (out-of-stock, delayed shipping), automatic refunds are given, sometimes with compensation credits.

Quick tip: Monitor order statuses frequently to avoid missing the cancellation window.

 Temu has a friendly cancellation policy with no cancellation fees:

• Cancelling before shipment is always free.
  
  
• Full refunds are given, including shipping fees, if your entire order is cancelled before dispatch.
  
  
• If you miss the cancellation window, your first return per order is also free (no restocking or return shipping fees).
  

Quick tip: Always attempt cancellations promptly to avoid return processes and delays.