Trying to cancel Amazon? Avoid the runaround.
Can you cancel your Amazon subscription? Check eligibility and conditions
You can cancel most Amazon Australia orders before they ship, directly through your account. If the “Cancel Items” button is still visible, you’re good to go. Once the order status updates to “Preparing for Shipment” or “Dispatched,” cancellations are no longer possible online - you’ll need to refuse delivery or initiate a return.
Marketplace (third-party) orders have a 30-minute cancellation window, after which you must contact the seller for approval.
Amazon subscriptions (like Prime, Audible, or Kindle Unlimited) can be cancelled any time via your account settings. Full refunds may apply if cancelled within 14 days and you haven’t used benefits.
How to cancel a Amazon subscription, service or order
To cancel an Amazon order:
- Go to Your Orders
- Click Cancel Items (if available)
- Select the items and a cancellation reason (optional), then confirm.
For subscriptions (e.g. Prime, Audible, Kindle):
- Navigate to Your Memberships & Subscriptions
- Select the service and click Cancel
- Follow the on-screen steps to confirm
If you don’t see a cancellation option, contact Amazon via live chat or phone callback. Subscriptions can also be turned off to prevent future billing even mid-cycle.
How long does a Amazon cancellation take?
Orders must be cancelled before dispatch - which could be minutes or hours after purchase, especially for Prime orders.
Marketplace sellers allow self-cancellation within 30 minutes; after that, a request must be submitted.
For subscriptions, cancel before your next billing date to avoid being charged. For prepaid plans like annual Prime, cancelling early might not trigger a refund unless you’re within 14 days or haven’t used the service.
Amazon cancellation fees and final charges – what to expect
There are no cancellation fees for Amazon Australia orders or subscriptions. If your order hasn’t shipped, you won’t be charged. If already charged, your payment will be refunded in full.
Returning shipped items due to change of mind may incur a return shipping fee - currently around $7–$16, depending on the item and return method.
No restocking fees apply, and subscription cancellations don’t attract penalties.
Amazon cases submitted through Ajust
I cancelled my Amazon AU order and still haven’t received my refund. I’ve called customer service three times but nothing’s been resolved. It feels like they’re just hoping I give up. - Thanh
I never signed up for Prime but Amazon kept taking money from my account. I had to go through the hassle of cancelling something I didn’t even want. It shouldn't be this easy for them to charge you. - Dianne
My Prime Video got hacked-someone was buying children’s movies on my account. Amazon refunded me twice and I changed my password, but it kept happening. I ended up cancelling my subscription completely just to stop it. - Sussan
Consumer experiences with Amazon cancellations
Customers regularly praise Amazon’s fast, automated cancellations, especially for in-stock items.
For subscriptions, users shared that contacting support can result in partial or full refunds (even outside official policy) especially if services weren’t used.
Amazon Cancellation FAQs
Can I cancel an Amazon subscription at any time?
Yes, you can cancel Amazon subscriptions like Prime, Audible, or Kindle Unlimited at any time. To cancel, go to Your Memberships & Subscriptions and follow the on-screen steps. If you're within 14 days of starting the subscription and haven’t used any benefits, you're likely eligible for a full refund. This flexibility makes it easy to avoid ongoing charges for unused services.
What happens if I cancel an Amazon order after it ships?
If your Amazon order has already shipped, you can't cancel it online, you'll need to refuse delivery or return the item after it arrives. You'll typically be refunded after the item is returned, but return shipping fees may apply depending on the reason. This means acting quickly is your best bet to avoid extra hassle or cost.
Are there any cancellation fees for Amazon orders or subscriptions?
No, Amazon Australia doesn’t charge cancellation fees for orders or subscriptions. If you cancel before shipping or before your billing date, you avoid any charges. For shipped items returned due to change of mind, a return shipping fee may apply, typically between $7 and $16.
How long do I have to cancel a third-party Amazon Marketplace order?
You have a 30-minute window to cancel third-party (Marketplace) orders yourself. After that, you must contact the seller directly to request cancellation. Timing is crucial-set a reminder or check your order status promptly to avoid missing this short cancellation window.
Tried to cancel but Amazon made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.