Amazon

 cancellations – how to easily cancel your subscription or service

You can cancel most Amazon Australia orders before they ship, directly through your account. If the “Cancel Items” button is still visible, you’re good to go. Once the order status updates to “Preparing for Shipment” or “Dispatched,” cancellations are no longer possible online - you’ll need to refuse delivery or initiate a return.

Marketplace (third-party) orders have a 30-minute cancellation window, after which you must contact the seller for approval.

Amazon subscriptions (like Prime, Audible, or Kindle Unlimited) can be cancelled any time via your account settings. Full refunds may apply if cancelled within 14 days and you haven’t used benefits.

To cancel an Amazon order:

• Go to Your Orders
  
  
• Click Cancel Items (if available)
  
  
• Select the items and a cancellation reason (optional), then confirm.
  
  

For subscriptions (e.g. Prime, Audible, Kindle):

• Navigate to Your Memberships & Subscriptions
  
  
• Select the service and click Cancel
  
  
• Follow the on-screen steps to confirm
  
  

If you don’t see a cancellation option, contact Amazon via live chat or phone callback. Subscriptions can also be turned off to prevent future billing even mid-cycle.

Orders must be cancelled before dispatch - which could be minutes or hours after purchase, especially for Prime orders.

Marketplace sellers allow self-cancellation within 30 minutes; after that, a request must be submitted.

For subscriptions, cancel before your next billing date to avoid being charged. For prepaid plans like annual Prime, cancelling early might not trigger a refund unless you’re within 14 days or haven’t used the service.

There are no cancellation fees for Amazon Australia orders or subscriptions. If your order hasn’t shipped, you won’t be charged. If already charged, your payment will be refunded in full.

Returning shipped items due to change of mind may incur a return shipping fee - currently around $7–$16, depending on the item and return method.

No restocking fees apply, and subscription cancellations don’t attract penalties.