Need to contact

Wise

and make sure they reply?

Wise (formerly TransferWise) is known for its fast, transparent service and 24/7 customer support.

• Reputation: Rated Excellent on Trustpilot (4.3/5 from 255,000+ reviews), with many praising quick and helpful support.
  
  
• Support Channels: Live chat, phone, and email support are available around the clock. In Australia, toll-free support is offered via 1800 849 247.
  
  
• Customer Praise: Users highlight the efficiency of issue resolution via customer support.
  
  
• Specialist Knowledge: Support teams are well-versed in international transfers, account setup, compliance checks, and Wise debit card issues.
  
  

In short, Wise’s support is designed to be accessible, responsive, and global – a big advantage compared to traditional banks.

While most transfers and support interactions go smoothly, common complaints include:

• Account freezes & verification delays: Transfers or accounts can be held for compliance checks (proof of funds, ID). Some users report funds being frozen for weeks during reviews.
  
  
• Support accessibility for new users: Until accounts are fully activated, chat/phone options may be hidden, leaving email as the only channel.
  
  
• Transfer delays or cancellations: While most payments are instant, some take longer due to bank processing or compliance checks. Refunds are issued if transfers can’t be completed.
  
  
• Account closures: Wise occasionally closes accounts linked to high-risk activity or unsupported use. Customers may feel caught off guard, though funds are eventually returned.
  
  

These situations mainly occur in edge cases; for most, Wise remains a reliable, fast platform for global money movement.

• Live Chat / Call-Back: Log in to your Wise account (app or web) and visit the Help Centre. You’ll see options for 24/7 live chat or requesting a call-back.
  
  
• Phone (Australia): Call 1800 849 247 (toll-free, available 24/7). Have your account email and transaction details ready.
  
  
• Email: Use the contact form in the Help Centre to submit queries. Responses typically arrive within 1–2 business days.
  
  
• Social Media: Wise is responsive on X (Twitter) and Facebook for general issues, but avoid sharing sensitive details publicly.
  
  
• Self-Help: Browse the Wise Help Centre for FAQs and troubleshooting – often the fastest way to solve common problems.
  
  

💡 Tip: For urgent issues (blocked account, lost card, delayed transfer), log in and use live chat or call rather than waiting for an email reply.

• Refunds: If a transfer can’t be completed or you cancel before completion, Wise refunds the full amount to your original payment method.
  

• Cancellations (Account): You can close your account anytime in settings after withdrawing funds. No fees apply.
  
  
• Card Delivery: Wise debit cards are shipped free (4 days–3 weeks depending on location). Expedited courier delivery with tracking is available for a fee.
  
  
• Complaints: Wise aims to resolve complaints within 15 days. If unresolved, Australian customers can escalate to AFCA (Australian Financial Complaints Authority).