Need to contact

Toyota

and make sure they reply?

Toyota is one of Australia’s most trusted car brands, backed by strong after-sales service and customer care. Support is provided through the Customer Assistance Centre, local dealerships, and online resources.

• Phone hotline: 1800 TOYOTA (1800 869 682) – toll-free across Australia.
  
  
• Email support: customerassistance@toyota.com.au.
  
  
• Online form: submit enquiries or complaints via Toyota’s website.
  
  
• Dealership network: face-to-face help with service, warranty claims, finance, and sales queries.
  
  

Toyota’s service reputation is generally positive, with many owners praising helpful staff and reliable vehicles. While challenges like delivery delays and dealer disputes do occur, Toyota aims to resolve concerns fairly and transparently.

Typical issues raised by Toyota customers include:

• Vehicle delivery delays: Some buyers have waited over a year for high-demand models, often frustrated by vague updates.
  
  
• Dealership service disputes: Problems not always fixed on first attempt, or disagreement over refund vs. repair outcomes.
  
  
• Warranty & repair complaints: Long workshop waits (e.g. 11+ weeks for a major engine repair) and lack of communication.
  
  
• Servicing costs: Disputes over capped-price servicing when intervals are overdue.
  
  
• Communication issues: Customers often want clearer, more proactive updates from Toyota or dealers.
  
  

Despite these challenges, many Toyota owners report smooth service experiences and value the company’s reliability and resale strength.

Here’s how to reach Toyota for help:

• 📞 Phone (Customer Assistance Centre): Call 1800 869 682 (Mon–Fri, 9:30am–5:30pm AET).
  
  
• 📧 Email: Write to customerassistance@toyota.com.au. Include VIN/rego, model, and your details for faster response.
  
  
• 🌐 Online Form: Use the Toyota Contact Page to log enquiries or complaints.
  
  
• 🏢 Dealerships: Visit or call your local Toyota dealer for sales, service, or repair queries. Use the Find a Dealer tool.
  
  
• 📚 FAQ & Support Portal: Toyota Support has clear answers for common questions.
  
  
• 📱 Social Media: Message Toyota Australia via Facebook, Twitter, or Instagram for quick direction (serious matters will be moved to private contact).
  
  
• 💳 Finance & Insurance: For Toyota Finance, call 137 200 directly.
  
  

💡 Tip: Always have your VIN, rego, or case number handy when contacting Toyota.

• Refunds & Returns: Vehicle sales are final, but Toyota offers a 60-day money-back guarantee if a serious defect cannot be fixed. Australian Consumer Law also applies for major failures.
  
  
• Order Cancellations: Deposit refunds vary by dealer. Many refund deposits if a car isn’t built or if delays are excessive. Service appointments can be cancelled/rescheduled at no charge.
  
  
• Warranty:
  
  
  • 5-year/unlimited km standard warranty.
    
    
  • 7-year engine/drivetrain if serviced on time.
    
    
  • Hybrid battery up to 10 years with annual checks.
    
    
  • 7 years corrosion coverage.
    
    
• Shipping & Delivery: Cars are delivered via dealers. Parts and accessories can be shipped or collected from dealers.
  
  
• Complaints: Escalate unresolved issues from dealer to Toyota Customer Assistance. If still unresolved, external help is available through Fair Trading or the ACCC.