Trying to cancel

Toyota

? Avoid the runaround.

• New vehicle orders → You can cancel anytime before delivery. Dealers often offer a 3-day grace period for full deposit refunds. After that, cancellation is still possible, but a portion of the deposit may be retained.
  
  
• Connected Services subscriptions → Cancel anytime via the myToyota Connect app, no lock-in contracts. Service stops at end of billing cycle.
  
  
• Insurance policies → Full refund within 21 days (cooling-off period) if no claims. After that, cancel anytime with pro-rata refund minus a small admin fee.
  
  
• Finance contracts → If a loan hasn’t been drawn down, you can walk away. If active, early termination may incur fees/interest.
  
  
• Extended warranties/service plans → Typically cancellable with pro-rata refund. Full refund if within “free look” period (e.g. 30 days).
  
  
• After delivery → Car cancellations aren’t possible once you’ve taken possession – you’d need to sell or trade-in instead.
  

Vehicle orders

1. Review your sales contract for cancellation terms.
   
   
2. Email or write to your dealer with your order details, requesting cancellation.
   
   
3. Follow up with a phone call to confirm.
   
   
4. Ask for written confirmation and deposit refund details.
   
   

Connected Services

1. Open the myToyota Connect App.
   
   
2. Go to Subscriptions in your vehicle details.
   
   
3. Select the active service and tap Cancel Subscription/Turn Off Auto-Renew.
   
   
4. Confirm and check for an in-app or email confirmation.
   
   

Insurance

1. Call Toyota Insurance (number on your PDS).
   
   
2. State you’re cancelling – mention “21-day cooling-off” if within that period.
   
   
3. Submit email/written request if required.
   
   
4. Refund processed to your payment method.
   
   

Finance

• Call Toyota Finance on 137 200.
  
  
• If not yet drawn, you can cancel at no cost.
  
  
• If active, request payout figure – early termination fees may apply.
  
  

Roadside Assistance

• Call 1300 800 888 to cancel. Unused months may be refunded case-by-case.
  

• Vehicle orders: Best to cancel within 3 business days for full deposit refund. You can cancel anytime before delivery, but later cancellations may mean losing part/all of the deposit.
  
  
• Connected Services: Cancel anytime. Effective immediately or at end of billing cycle.
  
  
• Insurance: 21 days full refund cooling-off. Pro-rata refund after that.
  
  
• Finance: No statutory cooling-off once active. Early termination possible anytime (fees apply).
  
  
• Extended warranty/service plans: Often cancellable within 30 days for full refund, prorated thereafter.
  

⚡ Summary: Cars = cancel before delivery. Insurance = cancel within 21 days. Subscriptions = anytime.

• Vehicle orders → Dealers may keep a portion of your deposit ($500–$1000 typical). Contracts allow up to 5–10%, but this is rarely enforced in full.
  
  
• Connected Services → $0 cancellation fee. No refunds mid-cycle, but no penalty either.
  
  
• Insurance → After 21 days, pro-rata refund minus ~$40 admin fee.
  
  
• Finance → Early termination fees may apply (see your loan contract).
  
  
• Extended warranty/service plans → Small admin fee (e.g. $50) deducted from prorated refunds.
  
  
• Dealer-specific terms → Always check your signed contract for exact fee wording.