Trying to cancel Toyota? Avoid the runaround.
Can you cancel your Toyota subscription? Check eligibility and conditions
- New vehicle orders → You can cancel anytime before delivery. Dealers often offer a 3-day grace period for full deposit refunds. After that, cancellation is still possible, but a portion of the deposit may be retained.
- Connected Services subscriptions → Cancel anytime via the myToyota Connect app, no lock-in contracts. Service stops at end of billing cycle.
- Insurance policies → Full refund within 21 days (cooling-off period) if no claims. After that, cancel anytime with pro-rata refund minus a small admin fee.
- Finance contracts → If a loan hasn’t been drawn down, you can walk away. If active, early termination may incur fees/interest.
- Extended warranties/service plans → Typically cancellable with pro-rata refund. Full refund if within “free look” period (e.g. 30 days).
- After delivery → Car cancellations aren’t possible once you’ve taken possession – you’d need to sell or trade-in instead.
How to cancel a Toyota subscription, service or order
Vehicle orders
- Review your sales contract for cancellation terms.
- Email or write to your dealer with your order details, requesting cancellation.
- Follow up with a phone call to confirm.
- Ask for written confirmation and deposit refund details.
Connected Services
- Open the myToyota Connect App.
- Go to Subscriptions in your vehicle details.
- Select the active service and tap Cancel Subscription/Turn Off Auto-Renew.
- Confirm and check for an in-app or email confirmation.
Insurance
- Call Toyota Insurance (number on your PDS).
- State you’re cancelling – mention “21-day cooling-off” if within that period.
- Submit email/written request if required.
- Refund processed to your payment method.
Finance
- Call Toyota Finance on 137 200.
- If not yet drawn, you can cancel at no cost.
- If active, request payout figure – early termination fees may apply.
Roadside Assistance
- Call 1300 800 888 to cancel. Unused months may be refunded case-by-case.
How long does a Toyota cancellation take?
- Vehicle orders: Best to cancel within 3 business days for full deposit refund. You can cancel anytime before delivery, but later cancellations may mean losing part/all of the deposit.
- Connected Services: Cancel anytime. Effective immediately or at end of billing cycle.
- Insurance: 21 days full refund cooling-off. Pro-rata refund after that.
- Finance: No statutory cooling-off once active. Early termination possible anytime (fees apply).
- Extended warranty/service plans: Often cancellable within 30 days for full refund, prorated thereafter.
⚡ Summary: Cars = cancel before delivery. Insurance = cancel within 21 days. Subscriptions = anytime.
Toyota cancellation fees and final charges – what to expect
- Vehicle orders → Dealers may keep a portion of your deposit ($500–$1000 typical). Contracts allow up to 5–10%, but this is rarely enforced in full.
- Connected Services → $0 cancellation fee. No refunds mid-cycle, but no penalty either.
- Insurance → After 21 days, pro-rata refund minus ~$40 admin fee.
- Finance → Early termination fees may apply (see your loan contract).
- Extended warranty/service plans → Small admin fee (e.g. $50) deducted from prorated refunds.
- Dealer-specific terms → Always check your signed contract for exact fee wording.
Toyota cases submitted through Ajust
I trusted Toyota because my car had always been serviced there, but after paying for a tyre rotation that clearly wasn’t done, I lost confidence. When two independent professionals confirmed the tyres hadn’t been touched, I tried to cancel and dispute the service charge. Instead, I was blamed and dismissed. I just wanted the service I paid for cancelled and refunded, and to be treated fairly. - Helen
Consumer experiences with Toyota cancellations
Full refund on deposit → A Melbourne buyer cancelled a RAV4 order due to job loss. The dealer refunded their $1000 deposit within 2 days.
Deposit dispute resolved → A couple paid $5k deposit on a Prado. Dealer tried to keep $1k fee, but after escalation, it was refunded in full.
Insurance cooling-off → NSW customer cancelled Toyota Insurance within 2 weeks, got 100% premium refund back to credit card.
Toyota Cancellation FAQs
Can you cancel a Toyota subscription or service at any time?
Yes, most Toyota subscriptions and services can be cancelled at any time, but the rules depend on what you’re cancelling. Connected Services can be cancelled anytime via the myToyota Connect app with no lock-in. Insurance has a 21-day cooling-off period for a full refund, while finance, warranties, and vehicle orders have different eligibility and fee conditions. Always check the specific contract terms before cancelling to avoid surprises.
Will you lose your deposit if you cancel a Toyota vehicle order?
You can cancel a Toyota vehicle order anytime before delivery, but you may lose part of your deposit. Many dealers offer a 3-day grace period with a full refund, while later cancellations may result in $500–$1,000 being retained. Contracts often allow higher amounts, but this is rarely enforced in full. Cancelling early and getting written confirmation improves your chances of a full refund.
How do you cancel Toyota Connected Services or digital subscriptions?
Toyota Connected Services can be cancelled directly in the myToyota Connect app with no cancellation fees. Open the app, go to Subscriptions, select the active service, and turn off auto-renew or cancel. The service usually continues until the end of the current billing cycle, with no refunds for unused time. There are no lock-in contracts, making this one of the easiest Toyota cancellations.
Can you cancel Toyota finance, insurance, or extended warranties after starting?
Yes, Toyota finance, insurance, and extended warranties can usually be cancelled, but conditions apply. Insurance offers a full refund within 21 days if no claims are made, then pro-rata refunds minus a small fee. Finance can be cancelled before drawdown at no cost, while early termination after activation may incur fees. Extended warranties often allow full refunds within a short free-look period.
Tried to cancel but Toyota made it difficult?
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