How to complain to

Target

and get real results

Choose your preferred method to lodge a complaint easily with Target Australia:

📞 Phone Support

• Contact: 1300 753 567
  
  
• Hours: Monday–Friday (8am–6pm AEST), Saturday (8am–5pm AEST), closed Sundays & public holidays.
  
  
• Ideal for urgent, detailed conversations.
  
  

💬 Live Chat

• Available: Daily, 8am–9pm AEST.
  
  
• Access via Target Australia’s Help Centre here.
  
  
• Quick written responses, excellent for documented records.
  
  

✉️ Email

• Email: customersupport@target.com.au
  
  
• Expect a reply typically within 1–2 business days.
  
  
• Good for detailed complaints needing evidence (photos, receipts).
  
  

🖥️ Online Contact Form

• Fill out Target’s structured online form selecting specific complaint categories (orders, product issues, store feedback).
  
  
• Perfect for routing complaints directly to specialist teams.
  
  

🏬 In-Store

• Speak directly to store managers or customer service desks at your local Target store.
  
  
• Quick resolution for in-store purchases and service-related issues.
  
  

📫 Postal Mail

• Mail detailed complaints to:
  Target Customer Support, 2 Kendall St, Williams Landing VIC 3027
  
  
• Slower, but effective for formal written records.
  
  

Tip: Always keep details handy (order numbers, receipts, and product information) to accelerate resolution.

Target’s structured process ensures your complaint is addressed efficiently and fairly:

✅ Immediate Acknowledgment

• Written complaints are acknowledged typically within 5 business days.
  
  
• A reference number is provided for tracking your complaint.
  
  

📋 Initial Assessment & Early Resolution

• Target staff assess urgency, seriousness, and your desired resolution.
  
  
• Most complaints resolved immediately (refunds, exchanges, replacements).
  
  

🚩 Escalation to Senior Specialists

• Unresolved or complex complaints escalated to experienced managers or dedicated complaint teams.
  
  
• Regularly reviewed by senior management in weekly Customer Care Forums.
  
  

🗨️ Clear, Regular Communication

• Target regularly updates you on progress and resolution outcomes.
  
  
• You’ll receive clear explanations of proposed resolutions (refund, replacement, compensation).
  
  

🎯 Customer-Focused Solutions

• Solutions tailored to your needs (refund, exchange, repair, gift vouchers, apology).
  
  
• Safety-related issues receive urgent, prioritised handling.
  

Here’s what customers commonly raise issues about:

• Product Quality Issues: Faulty goods, durability concerns (e.g., clothing, homewares).
  
  
• Online Orders & Delivery Problems: Missing items, incorrect deliveries, late shipments.
  
  
• Gift Card & Payment Problems: Activation or redemption errors, incorrect charges.
  
  
• Store Service Experiences: Occasional staff rudeness, lack of assistance.
  
  
• Pricing & Promotional Issues: Misleading or incorrect pricing, unavailable advertised promotions.
  
  
• Returns & Refund Hassles: Difficulty or resistance in processing returns or refunds.
  
  
• Flybuys & Loyalty Program Issues: Points not credited, vouchers not redeemable.