Trying to cancel Target? Avoid the runaround.
Can you cancel your Target subscription? Check eligibility and conditions
You can cancel your Target Australia online order provided it hasn’t yet left the warehouse. Once dispatched, you’ll need to use the return process instead.
Important Cancellation Conditions:
- Online Orders: Only cancellable before dispatch. Once shipped, cancellations aren’t possible.
- Pre-Orders: Cannot be cancelled before delivery due to system limitations. You’ll need to return the product upon arrival for a refund.
- Personalised Items: These orders are final at checkout, no cancellations or change-of-mind returns.
- Other Restrictions: Target may cancel orders due to payment issues, suspected fraud, or stock problems (with a full refund). There are no special cancellation fees for eligible cancellations.
How to cancel a Target subscription, service or order
Follow these steps to cancel quickly:
1. Act Promptly:
Check your order status ASAP by logging into your Target account. Orders still marked as “Processing” can typically be cancelled.
2. Contact Target Support:
Target doesn’t offer one-click cancellation online, so reach out directly:
- Fastest option: Live Chat (8am–9pm AEST, daily)
- Phone: Call 1300 753 567 (Mon–Fri 8am–6pm, Sat 8am–5pm AEST).
- Email/Online Form: Choose the “Order changes” category on Target’s contact form or email customersupport@target.com.au (include order number).
Tip: If phone hold times are excessive, switch to email or live chat. Customers report quicker responses via these channels.
3. Request Cancellation:
Provide your order number and clearly request cancellation. Target support will confirm eligibility.
4. Confirmation:
You’ll receive an email confirming your cancellation. No charges will occur or a refund will be initiated.
Subscription Note (OnePass):
If cancelling a OnePass subscription activated via Target, visit your OnePass account settings. You’ll retain benefits until your paid period ends, without extra charges.
How long does a Target cancellation take?
- Before Dispatch: No strict cancellation deadline, but orders typically ship within 1-2 business days. Act immediately after placing your order for best results.
- After Dispatch: Too late for cancellation. You’ll need to return your items (free via mail or in-store) under Target’s 60-day returns policy.
- Click & Collect: Orders not collected within 19 days automatically cancel and are refunded.
- Pre-Orders: Can't cancel before delivery. Initiate a return post-delivery if unwanted.
- Lay-by (in-store only): Can cancel at any time, but a small fee ($5–$10) may apply in-store.
Target cancellation fees and final charges – what to expect
- No Cancellation Fees: Target does not charge for cancelling eligible online orders. You’ll receive a full refund, including shipping fees.
- In-store Lay-by Exception: A nominal admin fee applies for cancelling lay-by (typically $5–$10).
- No Hidden Charges: Returning shipped items is free through Australia Post or in-store drop-off.
- Gift Cards: Refunded orders originally paid via gift card will be refunded as a new gift card/code. Keep proof of your original card.
Target cases submitted through Ajust
I bought a pair of slippers and didn’t realise until I got home that the security tag was still attached. It was frustrating to have to go back just to fix something that should’ve been checked at the register. I ended up asking for a refund instead of dealing with the hassle. - Leanne
I placed a Target order and noticed straight away that my name and contact details were wrong. I called to fix it, and while the address was updated, they told me my name couldn’t be changed and then ended the call. I felt stuck and had no choice but to try to cancel. - Wendy
Consumer experiences with Target cancellations
Smooth Cancellation via Email: Customers have effectively bypassed lengthy phone queues by emailing Target support. One user had their cancellation and refund processed within hours of emailing after a long phone hold.
Delayed Communication Issues: Some customers experienced unexpected order cancellations from Target (usually stock-related), causing confusion and delays in refunds. Refunds arrive, but may take a few extra days.
Long Wait Times: Phone wait times frequently exceed one hour. Customers highly recommend live chat or email instead, noting faster and smoother results with these methods.
Target Cancellation FAQs
Can I cancel a Target Australia online order after it's placed?
You can cancel a Target Australia order only if it hasn’t been dispatched. Once shipped, you’ll need to return the item instead. Target orders typically ship within 1-2 business days, so act fast. Check your order status in your account-if it’s still marked as “Processing,” contact Target support via live chat, phone, or email to request cancellation before it’s too late.
Are there fees for cancelling a Target subscription or online order?
There are no cancellation fees for eligible Target online orders or subscriptions. Full refunds include shipping. Target won’t penalise you for cancelling on time, but late-stage cancellations (like lay-by) may incur a $5-$10 fee. If you used a gift card, refunds come as a new code-so hold onto original details.
How do I cancel my OnePass subscription linked to Target?
To cancel a Target-linked OnePass subscription, go directly to your OnePass account settings. Once cancelled, your access continues until the paid period ends. There are no surprise charges, and you won’t lose access immediately-making it hassle-free for those reassessing their subscriptions.
What happens if I miss the cancellation window with Target?
If your Target order has shipped, you can’t cancel-but you can return it for free within 60 days. Click & Collect orders auto-cancel after 19 days if uncollected. Pre-orders can’t be cancelled in advance due to system limits, but you can return them after delivery. In-store lay-bys can be cancelled anytime, with a small admin fee.
Tried to cancel but Target made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.