Need to contact

StarTrack

and make sure they reply?

StarTrack is one of Australia’s most recognised logistics and courier services, operating under the Australia Post umbrella. Known for fast, secure, and business-grade delivery, StarTrack supports over 12.6 million locations across the country. When it comes to customer support, StarTrack offers multiple ways to get help - by phone, online, live chat, or even in person at any Australia Post outlet.

Phone support is available weekdays via 13 23 45, with Australian-based freight specialists ready to help. For quick queries, you can also chat live via Australia Post’s site. Prefer written communication? Use StarTrack’s online enquiry forms or email their support team. And if you’d rather speak to someone face-to-face, your local post office staff can assist with StarTrack-related complaints or delivery issues.

StarTrack’s broad network and dedicated support teams aim to provide confidence in every delivery - though, as with any major courier, experiences vary. Still, they encourage feedback and strive to resolve problems quickly when raised.

Like many delivery services, StarTrack sees recurring complaints, especially during high-volume periods. The most common include:

• Delivery Delays: Even express parcels may arrive late, sometimes by several days - frustrating when you’re waiting on urgent items like medication.
  
  
• Tracking Problems: Customers often report tracking info not updating, or misleading delivery times that pass without an update.
  
  
• Missed Deliveries & “Card Left” Confusion: Some say drivers leave “Sorry we missed you” cards without attempting delivery - even when someone’s home.
  
  
• Unsecure Parcel Drops: Parcels are sometimes left in unsafe locations without notification, raising theft concerns.
  
  
• Slow Support Response: Phone wait times can be long, and some users find online follow-up frustrating or delayed.
  
  

Despite this, some customers report flawless deliveries. The reality? Experiences vary, so it helps to know your options if something goes wrong.

Need to lodge a complaint or track a missing parcel? Here’s how to reach StarTrack support quickly:

• 📞 Call 13 23 45 – Available Mon–Fri, 8am–6pm AEST (5:30pm WA).
  
  
• 💬 Use Live Chat via Australia Post – Go to auspost.com.au/help and open the chat tool.
  
  
• 📝 Submit an Online Enquiry – Visit contact.startrack.com.au to lodge complaints or delivery issues.
  
  
• 📍 Visit an Australia Post Outlet – Staff can help escalate StarTrack delivery concerns.
  
  
• 📧 Email – Send full details (tracking number, issue, contact info) to: customer.satisfaction@startrack.com.au.
  
  

💡 Tip: Always keep a record of your tracking number and any case ID or names from support calls. This is handy if you need to follow up.

• 💰 Refunds: If StarTrack is at fault for a lost or severely delayed delivery, you may be eligible for a postage refund - even without added insurance. Business customers with Transit Cover can claim item value too.
  
  
• 📦 Returns: Missed deliveries are held up to 10 business days before returning to sender. “Sorry We Missed You” cards explain collection or redelivery options.
  
  
• ❌ Cancellations: You can cancel one-off shipments by calling 13 23 45, before pickup or early in transit. Business contracts can be terminated with 90 days’ notice.
  
  
• 🔄 Price Match: No public price-match policy. Rates are fixed or negotiated by volume for business accounts.
  
  
• 🛡️ Warranty (Transit Cover): Optional shipment insurance available for senders. Claims can be lodged using StarTrack’s Transit Warranty Claim Form PDF.
  

StarTrack honours its obligations under Australian Consumer Law and offers multiple remedies when issues arise.