Trying to cancel

StarTrack

? Avoid the runaround.

StarTrack, part of Australia Post, primarily handles courier and freight services. Key cancellation eligibility rules include:

• One-Off Shipments: Once a shipment is booked and dispatched (parcel picked up or driver assigned), outright cancellation is generally not possible. Act quickly (before dispatch) to successfully cancel.
  
  
• Scheduled Pickups: Can usually be cancelled if done promptly before the driver is dispatched. Call immediately if needed.
  
  
• Business Contracts: May require notice periods (e.g., 90 days without penalty or 7 days if prices change). Check your agreement terms.
  
  
• StarTrack Shop Purchases: Prepaid items (labels, satchels) can't be cancelled once paid. Refunds are possible only under Australian Consumer Law.
  
  
• In-Transit Items: If your parcel is already moving, use return-to-sender or redirection tools - direct cancellation isn't available.
  

Always review your booking confirmation and contact StarTrack immediately for cancellation advice.

StarTrack cancellations require prompt action and direct contact:

1. Identify Service Type:
   
   
   • Parcel Pickups: Call StarTrack at 13 11 18 immediately (you cannot cancel online after scheduling).
     
     
   • Next Flight Courier (Urgent): Call the 24/7 support line at 13 16 93 promptly.
     
     
   • General Shipments: Contact customer service quickly at 13 23 45.
     
     
2. Prepare Your Information:
   Have your booking reference, tracking number, and relevant order details ready when calling for efficient handling.
   
   
3. Speak with Customer Service:
   Clearly state your intent to cancel. For urgent cases, clarify whether the driver has been dispatched.
   
   
4. Confirm Cancellation:
   Request cancellation confirmation via email or obtain a reference number from the agent for your records.
   
   
5. Business Accounts:
   To cancel ongoing services, notify your account manager in writing, observing the required notice (often 7–90 days based on your agreement).
   
   
6. Online StarTrack Shop Orders:
   Orders placed online typically can't be cancelled once processed. Immediately contact support if an error occurred or pursue a refund under consumer law.
   

For best results, act quickly and communicate clearly with StarTrack customer support.

Timing is critical with StarTrack cancellations:

• Pickup & Courier Services:
  Cancel before dispatch or driver assignment. Typically, this means before the scheduled pickup time or ASAP after booking.
  
  
• General Shipments:
  Once in transit (parcel on the truck or at sorting depot), direct cancellations aren't possible. Consider a return-to-sender afterward.
  
  
• Business Contracts:
  Notice periods vary (usually 7 days for price changes, 90 days for contract termination without cause).
  
  
• StarTrack Shop Orders:
  Processed immediately upon payment, offering practically no cancellation window.
  

Always cancel at the earliest possible moment (ideally immediately after booking) to avoid fees and guarantee cancellation.

StarTrack doesn't charge general cancellation fees if services haven't begun, but specific charges may apply:

• Futile Pickup Fee: Charged if driver arrives for pickup but you cancel last-minute or aren't ready.
  
  
• Next Flight Courier Cancellation Fee: Applies if the driver is already dispatched to your location when cancellation is requested.
  
  
• Rescheduling Fees: If you reschedule a failed pickup or delivery, similar charges might apply as with futile pickups.
  
  
• No Fee for Timely Cancellations: Cancel before dispatch, and typically no charges apply.
  
  
• Prepaid Product Non-refundable: Prepaid satchels or labels bought from StarTrack’s shop aren't refundable once purchased, unless defective or legally entitled.
  

Cancel early to avoid these charges, fees generally apply only if the service is partly completed.