Trying to cancel KFC? Avoid the runaround.
Can you cancel your KFC subscription? Check eligibility and conditions
- Before preparation starts: Orders via the KFC Australia app/website can be cancelled if the restaurant hasn’t started making your food.
- Pickup orders: If you don’t check in at the store, the system will auto-cancel and you won’t be charged.
- After preparation starts: Cancellation isn’t guaranteed – contact the store or KFC support immediately.
- Third-party delivery (Uber Eats, DoorDash): Follows their cancellation rules – charges may apply once the restaurant accepts your order.
- Special cases: Store closures, stock shortages, or tech glitches may result in store-initiated cancellations and full refunds.
How to cancel a KFC subscription, service or order
- For app/website pickup orders: Don’t check in if you want to cancel – the order will auto-cancel after the pickup window.
- Check for cancel option: In the order details screen, some users may see a “Cancel Order” button – tap to confirm if available.
- Contact KFC support: Use the KFC Contact Form or Chat with your order number, store, and time.
- Call the store directly: Inform them you won’t collect the order – they may mark it cancelled.
- At the restaurant: Speak to the manager if you need to cancel onsite.
- Third-party orders: Cancel through the delivery app (Uber Eats, DoorDash, etc.) under “Help” or “Cancel Order.”
How long does a KFC cancellation take?
- Auto-cancellation: Uncollected pickup orders not checked in will cancel automatically – pending card holds drop off in ~5 business days.
- Best time to cancel: Before your scheduled pickup or delivery time.
- Refund timeline: KFC refunds typically process in 3–10 business days. Some see refunds in 1–5 days.
- After check-in: Cancellation isn’t standard – requires immediate contact with the store or support.
- Third-party delivery: Deadlines vary – often free cancellation until restaurant accepts the order.
KFC cancellation fees and final charges – what to expect
- No KFC cancellation fee if cancelled before preparation.
- Late/no-show: If food is already made, you may forfeit the payment.
- Third-party apps: May charge a fee for late cancellation – this is set by the delivery service.
- Gift card payments: Refunds go back to the gift card or a new gift code.
- No penalty for auto-cancelled pickup orders (no check-in).
KFC cases submitted through Ajust
Consumer experiences with KFC cancellations
Smooth auto-cancel: Customers who didn’t check in saw pending charges disappear within days.
Refund delays: Some reported waiting up to 33 days, though most see refunds in under 10 days.
Store help: Managers sometimes offer instant solutions (e.g., free item, apology, and refund).
KFC Cancellation FAQs
Can I cancel a KFC order after I’ve already placed it on the app or website?
Yes, you can cancel your KFC order as long as the restaurant hasn’t started preparing it. Once prep begins, cancellation isn’t guaranteed, so acting fast gives you the best chance of avoiding charges. If you haven't checked in for pickup, the system usually auto-cancels and releases any pending hold within a few days.
How long does it take to get a refund after cancelling a KFC order?
Most KFC refunds land within 3–10 business days, though some consumers see them sooner. Refunds depend on your bank’s processing time, and pending holds for auto-cancelled pickups often drop off within about five days. Keeping your order number handy speeds things up if KFC support needs to step in.
Are there any cancellation fees when cancelling a KFC order or delivery?
KFC doesn’t charge a cancellation fee if you cancel before prep starts. If your food is already made, you may forfeit the payment. For delivery apps like Uber Eats or DoorDash, their cancellation rules apply and they may charge a late fee once a restaurant accepts the order. Checking the order status quickly helps you avoid extra charges.
What should I do if I’m trying to cancel my KFC order but nothing is working?
If the cancel button isn’t showing or the system won’t let you cancel, contact the store or KFC support immediately for the fastest resolution. Timing matters because once preparation starts, refunds aren’t guaranteed. If you used a delivery app, cancel through that app’s Help section instead—it’s the only way they can process your request.
Tried to cancel but KFC made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.