Trying to cancel

IKEA

? Avoid the runaround.

 IKEA Australia makes cancellations straightforward if you act early. You can cancel online and delivery orders for a full refund, including any delivery fees, if cancelled before the scheduled delivery day. Click & Collect orders can be cancelled for a full refund anytime before you collect your items. Once picked up, the return policy applies instead.

Special Conditions:

• Custom-made items (e.g., custom benchtops or made-to-order furniture) can be cancelled before production starts for a full refund. Once production begins, only a 50% refund is available.
  
  
• If IKEA has started picking and packing your order, a cancellation fee of up to 50% of the delivery cost may apply.
  
  
• IKEA doesn't have subscription services in Australia, but service appointments (assembly/installation) require at least 24 hours' notice for cancellation without fees.
  

Online Order Cancellation:

• Go to IKEA’s Track & Manage Order page.
  
  
• Enter your 9-digit order number and contact details.
  
  
• Select “Cancel Order” if available and follow prompts.
  
  
• Receive a confirmation email shortly after cancellation.
  
  

Account Cancellation:

• Log in to your IKEA account.
  
  
• Access your order history, select your order, and cancel if the option is available.
  
  

If Online Cancellation Isn’t Available:

• Call IKEA Customer Service at (02) 9010 0264 (9am–8pm daily), or
  
  
• Use IKEA’s live chat for support.
  
  

Service Appointments (Assembly, Installation):

• Contact IKEA directly at least 24 hours before your appointment.
  
  
• Provide your service booking reference for cancellation or rescheduling.
  
  
• Obtain confirmation via email or reference number.
  
  

Click & Collect Orders:

• Cancel online via the order management tool or customer service before collection.
  
  
• Items cannot be added/removed post-order. Modifications require separate transactions or returns.
  

• Before Order Picking: Ideal time, ensures a full refund.
  
  
• Day Before Delivery: Last chance to cancel and still get delivery fee refunded.
  
  
• On Delivery Day: Items refundable, but delivery fees are forfeited.
  
  
• After Dispatch: Becomes a return scenario. 14-day change-of-mind policy applies.
  
  
• Service Appointments: Must be cancelled/rescheduled 24 hours prior to avoid $40 fee.
  
  
• Click & Collect: IKEA holds items 3 days beyond scheduled pickup. Automatic cancellation thereafter.
  

Act quickly to avoid unnecessary charges or complications.

 Typically, IKEA charges no cancellation fees if you act early. Potential charges include:

• Late Delivery Cancellation: Forfeit your full delivery fee if cancelled on delivery day.
  
  
• Picking Started: Up to 50% of delivery fee charged if cancellation happens after warehouse picking starts.
  
  
• Custom Orders: 50% refund only if production has begun on custom items.
  
  
• Assembly Service: $40 call-out fee if cancellation occurs less than 24 hours before scheduled service.
  

No general restocking fees apply for timely cancellations. Early cancellation ensures no extra charges.