Trying to cancel IKEA? Avoid the runaround.
Can you cancel your IKEA subscription? Check eligibility and conditions
IKEA Australia makes cancellations straightforward if you act early. You can cancel online and delivery orders for a full refund, including any delivery fees, if cancelled before the scheduled delivery day. Click & Collect orders can be cancelled for a full refund anytime before you collect your items. Once picked up, the return policy applies instead.
Special Conditions:
- Custom-made items (e.g., custom benchtops or made-to-order furniture) can be cancelled before production starts for a full refund. Once production begins, only a 50% refund is available.
- If IKEA has started picking and packing your order, a cancellation fee of up to 50% of the delivery cost may apply.
- IKEA doesn't have subscription services in Australia, but service appointments (assembly/installation) require at least 24 hours' notice for cancellation without fees.
How to cancel a IKEA subscription, service or order
Online Order Cancellation:
- Go to IKEA’s Track & Manage Order page.
- Enter your 9-digit order number and contact details.
- Select “Cancel Order” if available and follow prompts.
- Receive a confirmation email shortly after cancellation.
Account Cancellation:
- Log in to your IKEA account.
- Access your order history, select your order, and cancel if the option is available.
If Online Cancellation Isn’t Available:
- Call IKEA Customer Service at (02) 9010 0264 (9am–8pm daily), or
- Use IKEA’s live chat for support.
Service Appointments (Assembly, Installation):
- Contact IKEA directly at least 24 hours before your appointment.
- Provide your service booking reference for cancellation or rescheduling.
- Obtain confirmation via email or reference number.
Click & Collect Orders:
- Cancel online via the order management tool or customer service before collection.
- Items cannot be added/removed post-order. Modifications require separate transactions or returns.
How long does a IKEA cancellation take?
- Before Order Picking: Ideal time, ensures a full refund.
- Day Before Delivery: Last chance to cancel and still get delivery fee refunded.
- On Delivery Day: Items refundable, but delivery fees are forfeited.
- After Dispatch: Becomes a return scenario. 14-day change-of-mind policy applies.
- Service Appointments: Must be cancelled/rescheduled 24 hours prior to avoid $40 fee.
- Click & Collect: IKEA holds items 3 days beyond scheduled pickup. Automatic cancellation thereafter.
Act quickly to avoid unnecessary charges or complications.
IKEA cancellation fees and final charges – what to expect
Typically, IKEA charges no cancellation fees if you act early. Potential charges include:
- Late Delivery Cancellation: Forfeit your full delivery fee if cancelled on delivery day.
- Picking Started: Up to 50% of delivery fee charged if cancellation happens after warehouse picking starts.
- Custom Orders: 50% refund only if production has begun on custom items.
- Assembly Service: $40 call-out fee if cancellation occurs less than 24 hours before scheduled service.
No general restocking fees apply for timely cancellations. Early cancellation ensures no extra charges.
IKEA cases submitted through Ajust
I booked IKEA’s assembly service thinking it would make moving easier, but when the installer arrived, they refused to put anything together unless I secured it all to a wall. That requirement wasn’t made clear when I booked, and it’s not an option in my current place. I was left scrambling just before relocating and now I’m trying to cancel or avoid paying again. - Fiona
I bought several items for a new setup and paid for delivery, but they never showed. Despite getting confirmation emails and even speaking to someone from IKEA who promised a re-send, nothing arrived. After that, all communication dried up. I just wanted to cancel the order and get my money back, but it turned into a drawn-out battle. - Mike
I ordered two bookshelves with scheduled delivery, and after a last-minute reschedule text, they never came. I waited around twice and tried calling IKEA multiple times but couldn’t get through. I eventually had to cancel everything just to get some control back. It wasn’t worth the stress. - Katherine
Consumer experiences with IKEA cancellations
Smooth Cancellation: Customers successfully cancelling online before order picking reported refunds within days, praising ease and efficiency.
Late Cancellation: Cancelling on the delivery day resulted in forfeiting delivery fees, highlighting the importance of timely action.
Delayed Refund Resolved: In cases of delayed refunds, contacting customer service expedited processing.
IKEA Cancellation FAQs
Can I cancel my IKEA Australia order and get a full refund?
Yes, you can cancel online or delivery orders for a full refund-delivery fees included-if cancelled before the scheduled delivery day. Click & Collect orders are also fully refundable if cancelled before pickup. But if IKEA has started picking your order, you might pay up to 50% of the delivery fee. The earlier you act, the fewer fees you face, especially for custom-made items or scheduled services.
What IKEA orders or services can’t be fully cancelled?
Custom-made items can't be fully refunded once production begins, and late service cancellations may cost $40. If production has started on custom furniture, you’ll only get 50% back. And cancelling an assembly or installation appointment with less than 24 hours' notice will trigger a $40 fee. Always check order type and timing before requesting a cancellation to avoid these charges.
How do I cancel an IKEA order if the online option isn’t available?
If cancellation isn’t showing online, contact IKEA Customer Service or use live chat to cancel your order manually. You’ll need your 9-digit order number and contact details. Acting early gives you the best chance of avoiding fees and getting a full refund. For service bookings, always cancel 24 hours ahead to avoid penalties.
What happens if I miss my Click & Collect IKEA pickup?
IKEA will hold your Click & Collect order for 3 extra days-after that, it gets auto-cancelled. This gives you a short grace period, but if you need longer, it's best to cancel manually before the pickup deadline. Once collected, you’ll have to go through the returns process instead of cancelling.
Tried to cancel but IKEA made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.