Trying to cancel Expedia? Avoid the runaround.
Can you cancel your Expedia subscription? Check eligibility and conditions
- Hotels: Many allow free cancellation up to 24–48 hours before check-in for a full refund. Discounted or non-refundable rates cannot be cancelled for cash back.
- Flights: Some airlines allow a 24-hour risk-free cancellation if booked at least 7 days before departure. Refundable tickets follow airline rules; non-refundable fares usually offer airline credit, not cash.
- Packages: Each component (hotel, flight, car) follows its own rules. Cancelling the entire package or just one part depends on each provider’s terms.
- Car rentals: Free cancellation up to 24–48 hours before pick-up. Cancelling within 6 hours of pick-up is usually non-refundable.
- Activities/tickets: Often final sale. Some allow free cancellation if done 24–72 hours before the start.
👉 Always check whether your booking is marked “Free Cancellation” or “Non-Refundable” before purchase.
How to cancel a Expedia subscription, service or order
- Log in: Go to My Trips in your Expedia account (or retrieve your booking with itinerary number + email).
- Select booking: Choose the trip you want to cancel, expand to see components for package bookings.
- Click Cancel: Use the “Cancel Booking” button. The system will display refund amounts or fees before confirmation.
- Confirm: Proceed with cancellation. Expedia will update your booking status and email you confirmation.
- Check refund/credit: Refunds or credits are shown during cancellation and detailed in your email.
📞 Tip: If you don’t see a cancel button, or your trip is within 24–48 hours, call Expedia AU support: 1800 782 108 (or +61 2 8066 2745 overseas) for assistance.
How long does a Expedia cancellation take?
- Hotels: Cancel 24–48 hours before check-in for full refunds. After that, expect late-cancellation/no-show fees.
- Flights: Cancel within 24 hours of booking (and 7+ days before departure) for full refund if eligible. After that, standard fare rules apply.
- Packages: Follow the earliest component deadline to avoid penalties.
- Car rentals: Free until 24–48 hours pre-pick-up. No refunds if cancelled within 6 hours of pick-up.
- Activities: Deadlines vary; many are non-refundable after the cut-off.
💡 Always note the cut-off date/time (local time zone) in your booking confirmation.
Expedia cancellation fees and final charges – what to expect
- Expedia fees: Expedia generally doesn’t charge its own fee for standard cancellations.
- Provider fees: Hotels, airlines, or rental companies may charge late cancellation fees or keep payments for non-refundable bookings.
- Admin fees: In rare cases (e.g., flight cancellations), Expedia may add a small admin fee, always disclosed before you confirm.
- Non-refundable bookings: Cancelling means forfeiting the full amount paid.
- Partial cancellations: Fees may apply per room or per ticket.
- Currency/bank fees: If booked in foreign currency, exchange rate changes or bank transaction fees may slightly affect refund amounts.
- Extenuating circumstances: Expedia may waive fees in emergencies (e.g., COVID-19, natural disasters).
Expedia cases submitted through Ajust
I had to cancel my trip for medical reasons and provided everything my doctor gave me, but Expedia kept dismissing it and blamed the airline. When I called the airline, they said they’d never heard from Expedia at all. After that, Expedia stopped replying, and every phone call took an hour just to be told no again. It left me feeling completely ignored. - Liana
Trying to sort out a simple cancellation with Expedia turned into a 10-day marathon of long hold times, dropped calls, and repeating my story from scratch every time. I could never reach the same person twice, and nothing was ever confirmed. When I finally tried to lodge a complaint, I couldn’t even find a workable email or number. It felt impossible to move forward. - Kobie
My flight was cancelled only hours before departure, leaving me and my elderly mother stranded with no alternatives. We couldn’t afford to rebook until the refund came through, but Expedia wouldn’t give clear answers and said it would take seven days. Without proper support, all we could do was wait and hope the refund arrived so we could get home. - Marcelo
We had to cancel our Fiji trip after my wife was diagnosed with breast cancer, but getting a refund from Expedia became a year-long chase. Every time I called, I had to retell the whole story and resend documents. Even after being told we’d hear back within 48 hours, no one replied. It felt like the process dragged on endlessly. - Kevin
Consumer experiences with Expedia cancellations
Smooth flight refunds: Customers reported easy refunds when airlines cancelled, with Expedia support facilitating payment back quickly.
Airline first strategy: Some travellers got faster results by contacting airlines directly, then having Expedia confirm the refund.
Trip protection confusion: One customer’s insurance was mishandled, leading to disputes and escalation to the ACCC. Keeping documentation was key.
Expedia Cancellation FAQs
What does “free cancellation” on Expedia really mean for hotels, flights and packages?
Free cancellation on Expedia generally means you can cancel before the provider’s deadline without losing money. It varies by hotels, flights and package components, so each part of your booking may follow different rules. Checking the “Free Cancellation” label and the cut-off time in your confirmation helps you avoid late fees or losing the full amount. This gives you clarity and protects your budget when plans change, especially if you’re time-poor or juggling family schedules.
Why can’t I get a cash refund for my Expedia flight or hotel cancellation?
Cash refunds on Expedia depend entirely on the airline or hotel’s fare rules. Non-refundable fares usually return credit, not cash, even if cancelled early. This catches many travellers off guard, especially when cheaper rates come with stricter rules. Checking the conditions before booking helps you avoid surprise losses and gives you more control over what type of refund you’ll receive.
How long should I expect my Expedia refund or credit to take?
Expedia refunds follow each provider’s processing timeline, which can range from instant to several business days. Hotels and car rentals often refund quickly, while airlines may take longer depending on their policies. Watching the timeline shown during cancellation and checking your confirmation email can help you track progress without wasting time chasing support or sitting on hold.
What should I do if Expedia won’t let me cancel online or I’m close to the cut-off time?
If Expedia doesn’t show a cancel button or your trip is close to the deadline, you’ll need to contact support directly. Acting quickly matters because many hotel, flight and car bookings become non-refundable once the cut-off passes. Having your itinerary number ready speeds things up and helps you avoid last-minute fees or losing the entire booking amount.
Tried to cancel but Expedia made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.