Trying to cancel David Jones? Avoid the runaround.
Can you cancel your David Jones subscription? Check eligibility and conditions
David Jones allows limited cancellations once orders are placed:
- Online delivery orders: Cannot be cancelled after placement. Processing starts immediately. Return instead after delivery (within 30 days).
- Click & Collect orders: Can be cancelled anytime before pickup. Contact the store directly.
- Pre-orders: Fully cancelable before dispatch. Contact David Jones' Customer Service.
- In-store purchases: Not cancellable but returnable within 30 days, unless marked as final sale.
- Special orders (e.g. personalised or bulky items): May be non-cancellable once processing starts.
Tip: Act immediately after placing an order if you change your mind. Timing is key.
How to cancel a David Jones subscription, service or order
- Online Delivery Orders:
- Contact Customer Care ASAP via Live Chat or text 0480 017 235.
- If order is not dispatched, they may cancel (no guarantee).
- Contact Customer Care ASAP via Live Chat or text 0480 017 235.
- Click & Collect Orders:
- Call your chosen pickup store to cancel.
- Can cancel even on the pickup day if not yet collected.
- Call your chosen pickup store to cancel.
- Pre-Orders:
- Cancel anytime before dispatch via Customer Service (13 33 57) or chat.
- Full refund issued to original payment method.
- Cancel anytime before dispatch via Customer Service (13 33 57) or chat.
- Subscriptions or Loyalty Services:
- Use “unsubscribe” links or edit preferences in your account.
- For David Jones credit/store cards, contact the issuing bank (e.g. Amex).
- Use “unsubscribe” links or edit preferences in your account.
How long does a David Jones cancellation take?
- Online Orders: No formal grace period. Attempt cancellation within minutes.
- Click & Collect: Cancel anytime before pickup. Same day is OK.
- Pre-orders: Cancel before the shipping date. Monitor dispatch timeline.
- Returns fallback: Can return most items within 30 days if cancellation fails.
📌 Bulk or special event services (e.g. styling appointments) often require 24–48 hours’ notice.
David Jones cancellation fees and final charges – what to expect
- No cancellation fee for most cancellations (Click & Collect, pre-orders, returns).
- 25% cancellation fee for bulky or vendor-shipped items (e.g. furniture).
- Made-to-order items may be fully non-cancellable once in production.
- No fees for gift card, event, or subscription cancellations (if within notice period).
Tip: Delivery fees are refunded only if the order is cancelled before shipment.
David Jones cases submitted through Ajust
I paid for same-day delivery because I urgently needed three pairs of stockings. Then I was told two pairs were cancelled and one was sent standard post. I ended up not needing any of them. Being charged delivery for a service they didn’t provide felt unfair. - Natalie
Consumer experiences with David Jones cancellations
✅ Smooth: “Click & Collect cancelled in 5 mins. Received a full refund same day.”
❌ Too late: “Tried canceling online order. It was already in the warehouse, had to return instead.”
⚠️ Black Friday glitch: “Order auto-cancelled due to a sstock issue. Needed to follow up 3 times for refund.”
David Jones Cancellation FAQs
Can I cancel a David Jones online order after placing it?
You generally can’t cancel a David Jones online delivery order once it's placed. Processing starts immediately, so cancellation isn’t guaranteed. Instead, wait for delivery and return the item within 30 days if needed. For faster results, try contacting Customer Care via live chat or text immediately after ordering.
What’s the fastest way to cancel a Click & Collect order from David Jones?
You can cancel a Click & Collect order anytime before pickup-just call the store you selected. Even same-day cancellations are accepted if the item hasn’t been collected. Quick action gives you the best chance to avoid unnecessary trips or returns.
Are there fees for cancelling a David Jones order or subscription?
Most David Jones cancellations are free, but bulky or vendor-shipped items may incur a 25% fee. Custom or made-to-order products may be non-refundable once processing starts. Subscriptions and gift cards usually carry no fees if cancelled within the allowed timeframe.
How do I cancel a David Jones subscription or loyalty service?
To cancel a David Jones subscription, use the unsubscribe link or adjust preferences in your account. For credit/store cards, contact the issuing bank (like Amex). For prepaid services or styling appointments, check terms-some need 24–48 hours’ notice.
Tried to cancel but David Jones made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.