David Jones

refund policy – how to claim your money back

Most purchases from David Jones are eligible for a refund within 30 days under the Change of Mind policy, as long as you’ve got your proof of purchase and the item’s in pristine, resellable condition. That means: original tags attached, unused, and complete with any included bonus items.

❗ Refunds won’t be approved for:

• Final clearance or “Reduced to Clear” items
  
  
• Altered, personalised, or custom-made items
  
  
• Electronics like Apple products
  
  
• Intimate or hygiene-related items (e.g., underwear, earrings, electric toothbrushes)
  
  
• Perishables like fresh flowers or food
  
  
• Furniture or bulky items (mattresses, bedding accessories)
  
  
• Items where the “no-return” tag was removed
  

🛡️ These exclusions don’t apply if the product is faulty, damaged, or not as described - consumer guarantees still apply.

There are two easy ways to get your money back:

1. In-Store Return: Quickest option. Bring your item and proof of purchase to any David Jones store. You’ll usually walk out with your refund on the spot. No stress and no wait.
   
   
2. Online Return (By Mail): Pack your item securely with proof of purchase and post it to the David Jones Fulfilment Centre in Silverwater, NSW. You cover postage, and they’ll process your refund within 7 business days of receiving it.
   

💡 Tip: If you paid by PayPal or want your refund to go to the original PayPal account, return by mail only.

• In-store refunds: Processed instantly by staff. Expect funds on your card in 2–5 business days, depending on your bank.
  
  
• Mail-in refunds: Typically processed within 7 business days of receiving your return, plus a few days for bank processing.
  
  
• Peak periods: Can take up to 2 weeks if volume is high (e.g. post-Christmas).
  

📬 No email confirmation after a week? Reach out to Customer Care with your tracking number to follow up.

David Jones tries to refund via original payment method, but there are exceptions:

• PayPal: Mail-in only for refund back to PayPal. In-store = store credit.
  
  
• Cash: In-store returns refunded in cash.
  
  
• Gift Cards: Refunded as a new David Jones Returns Card.
  
  
• Buy Now, Pay Later: Future payments paused, past ones refunded by Afterpay/Zip.
  
  
• Digital Wallets: Refunded back to the card used via Apple Pay/Google Pay.
  

🧾 Paid with multiple methods? You’ll get the refund split accordingly.

The top snags that trip people up:

• ❌ No proof of purchase
  
  
• ❌ Tags removed or item used
  
  
• ❌ Clearance item marked final sale
  
  
• ❌ Expecting cash from PayPal refunds in-store (you’ll get store credit instead)
  
  
• ❌ Misunderstanding change-of-mind vs. faulty product rules
  
  

📲 Keep receipts, keep tags, and know your rights - especially under Australian Consumer Law.