Still waiting on a David Jones refund?
Can you get a refund from David Jones? Check eligibility first
Most purchases from David Jones are eligible for a refund within 30 days under the Change of Mind policy, as long as you’ve got your proof of purchase and the item’s in pristine, resellable condition. That means: original tags attached, unused, and complete with any included bonus items.
❗ Refunds won’t be approved for:
- Final clearance or “Reduced to Clear” items
- Altered, personalised, or custom-made items
- Electronics like Apple products
- Intimate or hygiene-related items (e.g., underwear, earrings, electric toothbrushes)
- Perishables like fresh flowers or food
- Furniture or bulky items (mattresses, bedding accessories)
- Items where the “no-return” tag was removed
🛡️ These exclusions don’t apply if the product is faulty, damaged, or not as described - consumer guarantees still apply.
How to get a refund from David Jones
There are two easy ways to get your money back:
- In-Store Return: Quickest option. Bring your item and proof of purchase to any David Jones store. You’ll usually walk out with your refund on the spot. No stress and no wait.
- Online Return (By Mail): Pack your item securely with proof of purchase and post it to the David Jones Fulfilment Centre in Silverwater, NSW. You cover postage, and they’ll process your refund within 7 business days of receiving it.
💡 Tip: If you paid by PayPal or want your refund to go to the original PayPal account, return by mail only.
David Jones’s refund timeframe - how long it takes
- In-store refunds: Processed instantly by staff. Expect funds on your card in 2–5 business days, depending on your bank.
- Mail-in refunds: Typically processed within 7 business days of receiving your return, plus a few days for bank processing.
- Peak periods: Can take up to 2 weeks if volume is high (e.g. post-Christmas).
📬 No email confirmation after a week? Reach out to Customer Care with your tracking number to follow up.
David Jones’s refund methods - how you'll get your money back
David Jones tries to refund via original payment method, but there are exceptions:
- PayPal: Mail-in only for refund back to PayPal. In-store = store credit.
- Cash: In-store returns refunded in cash.
- Gift Cards: Refunded as a new David Jones Returns Card.
- Buy Now, Pay Later: Future payments paused, past ones refunded by Afterpay/Zip.
- Digital Wallets: Refunded back to the card used via Apple Pay/Google Pay.
🧾 Paid with multiple methods? You’ll get the refund split accordingly.
Common refund issues with David Jones
The top snags that trip people up:
- ❌ No proof of purchase
- ❌ Tags removed or item used
- ❌ Clearance item marked final sale
- ❌ Expecting cash from PayPal refunds in-store (you’ll get store credit instead)
- ❌ Misunderstanding change-of-mind vs. faulty product rules
📲 Keep receipts, keep tags, and know your rights - especially under Australian Consumer Law.
David Jones cases submitted through Ajust
I ordered a Moleskine notebook and Kaweco fountain pen, but the notebook pages tore easily and the pen leaked ink everywhere. It disrupted my work completely, and I had no choice but to ask for a refund. I expected much better quality from David Jones. - Wei
I bought a Marc Jacobs bag that turned out to be faulty soon after purchase. It was frustrating spending that much and not being able to use it. I requested an exchange for a non-faulty bag, hoping David Jones would make it right. - Ceri
I was charged twice for a suitcase that never got dispatched, and with a trip coming up it left me stressed and out of pocket. I had to push hard just to request the extra payment back, which felt very unfair. - Zoe
I purchased a Lancome fragrance during a promotion that included a gift pack, but it never arrived. After chasing through live chat and emails, I was told it was unavailable. All I wanted was the gift I was promised when I placed the order. - Priyanga
Customer experiences with David Jones refund cases
✅ Quick & Easy: A shopper returned unworn shoes the next day. A refund hit their card in 3 days.
⏳ Mail-In Delay: A customer followed up via live chat after 10 days. The refund was approved the next day.
💡 Refund Denied: A customer cut tags off shirts and the store refused their return. Important reminder to leave tags on until you’re 100% sure.
How David Jones Refund Policy Compares to Competitors
🆚 Myer
- Same 30-day window & policy
- Myer offers a postage label for online returns (for a fee)
- David Jones has slightly faster processing times on average
🆚 THE ICONIC
- Offers free return shipping
- Mail-in only (no physical stores)
- Slower during peak periods
- David Jones wins for same-day in-store refunds
🏆 Verdict: David Jones leads for speed and flexibility, especially if you’re near a store.
Official David Jones Refund Resources & Links
David Jones Refund FAQs
Can I get a refund from David Jones if I change my mind?
Yes, David Jones offers change-of-mind refunds within 30 days if the item is unused, with tags, proof of purchase, and in resellable condition. Exclusions apply to clearance, custom, hygiene, electronics, and bulky items. If your product is faulty or not as described, you’re always protected under Australian Consumer Law. Checking your item’s category first helps avoid delays or rejection.
How do I return an item to David Jones for a refund?
You can return items in-store for the fastest refund or by mail to the Silverwater Fulfilment Centre. In-store refunds are usually instant, while mail-in refunds are processed within 7 business days after arrival. If you paid via PayPal, mail-in is required for a refund back to your PayPal account. Always include your proof of purchase to prevent issues.
How long does a David Jones refund take to show in my account?
In-store refunds usually appear on your card within 2-5 business days, while mail-in refunds can take up to 7 business days plus bank processing. During peak times, such as after Christmas, it may take up to 2 weeks. If you haven’t received confirmation after 7 days for a mail-in return, contact Customer Care with your tracking number.
What if David Jones rejects my refund request?
If your refund is denied due to missing tags, clearance restrictions, or policy exclusions, you may still be eligible under Australian Consumer Law if the item is faulty or not as described. Keep your proof of purchase and escalate through Customer Care if you believe your return was wrongly refused. Knowing your rights helps you push for a fair resolution.
You deserve your money back, don’t let it slip away.
Take two minutes to file a formal
David Jones
refund request that gets seen.