You’ve got several quick options to lodge a complaint with David Jones:

• 📞 Call 13 33 57 (within Australia)
  
  
  • Business hours: Mon–Fri 9am–6pm, Sat–Sun 10am–4pm
    
    
  • Speak directly to a customer service rep
    
    
• 💬 Live Chat via the Contact Us page
  
  
  • Available weekdays 9:30am–5pm, weekends 10am–4pm AEST
    
    
  • Ideal for real-time support and fast complaint logging
    
    
• 📱 Text support: 0480 017 235
  
  
  • Best for online order issues – include order number and brief description
    
    
• ✉️ Email: contactus@davidjones.com.au
  
  
  • Include all relevant info: order number, issue details, and your preferred outcome
    
    
• 🏬 In-store:
  
  
  • Speak directly to a store manager or visit the customer service desk
    
    
  • Especially effective for immediate issues or product concerns
    
    

✔️ Pro tip: Always have your order number, receipts, photos, or relevant details ready (this helps speed things up).

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Here’s what you can expect once your complaint is logged:

• ✅ Acknowledgement: Usually within a few business days
  
  
• 👥 Case Review: A customer care agent reviews your details
  
  
• ⏱️ Response Time:
  
  
  • Most complaints get a response within 5 business days
    
    
  • Simpler issues (e.g., missing items) might be resolved immediately via chat or phone
    
    
  • More complex cases (e.g., faulty goods or lost deliveries) may be escalated
    
    
• 📞 Follow-up:
  
  
  • You’ll be contacted via your preferred method (email or phone)
    
    
  • For in-store complaints, resolution can often happen on the spot via the store manager
    
    
• 🔁 Ongoing Updates:
  
  
  • For escalated issues, a dedicated case manager may follow up and provide progress updates
    
    

What is David Jones' priority? Fixing your issue quickly, professionally, and in a way that restores your confidence in their service.

While known for premium service, David Jones receives regular complaints in a few key areas:

• Online order issues – items marked as in stock later turn out to be unavailable, or arrive damaged.
  
  
• Shipping delays – late deliveries or missing packages.
  
  
• Product quality problems – items not matching descriptions or arriving faulty.
  
  
• Wrong/missing items – common especially during sales.
  
  
• Customer service experiences – reports of rudeness or unresponsiveness, especially in-store.
  
  
• Refund & return challenges – delays or complications in processing returns or issuing refunds.
  
  

These recurring problems are well-documented across review sites and social media. The good news? David Jones has standard processes to address most of them, often through refunds, exchanges, or store credit.