Tried to complain to Bunnings but got ignored? We’ll help you escalate it.
How to submit a complaint with Bunnings
Bunnings allows customers to submit complaints via multiple channels:
- In-Store: Visit the Customer Service Desk and request to speak with a Store Manager.
- Phone Support: Call 1800 797 586 to report issues with purchases, staff, or services.
- Online Form: Submit complaints via the Bunnings Contact Us Page.
- Email: Send detailed complaints to customersupport@bunnings.com.au.
- Social Media: Message Bunnings on Facebook or Twitter for additional support.
For best results, include your receipt/order number, store location, and details of the complaint in your submission.
- Immediate Resolutions (In-Store): Store Managers often resolve minor complaints on the spot.
- Acknowledgment of Complaints: If submitted online or via phone, Bunnings typically acknowledges receipt within 24-48 hours.
- Case Assignment: A Bunnings customer service representative or Store Manager reviews and investigates the issue.
- Follow-Up & Resolution: Most complaints are resolved within 10 business days, with updates provided via phone or email.
- Final Resolution: If necessary, refunds, replacements, or other corrective actions are taken.
Common complaints against Bunnings
- Faulty or Poor-Quality Products: Complaints about defective tools, appliances, or plants.
- Overcharging & Pricing Errors: Customers reporting double charges or incorrect pricing at checkout.
- Customer Service Issues: Unhelpful or rude staff interactions at stores.
- Refund & Return Delays: Complaints regarding slow refund processing or policy disputes.
- Delivery Problems: Late or missing online orders and incorrect item deliveries.
- Installation or Service Issues: Problems with third-party tradespeople arranged through Bunnings.
Real complaints submitted through Ajust
I bought a brass gate valve from Bunnings expecting it to do a basic job—switch water on and off. But it was faulty from the start and ended up disrupting my daily routine. I reached out hoping they'd make it right, because this shouldn't happen with essential hardware. - Bill
The Swannbuddy 4K I bought from Bunnings never worked the way I expected. For something that was meant to improve home security, it only added stress. I asked for a store credit, but the whole situation left me questioning the quality I thought I could trust. - Brent
I was misled by the dimensions listed online for some jumbo wash sponges from Bunnings. The size advertised didn’t match what arrived, which made me feel tricked into spending more. What’s worse - I had to waste my own time and money arranging a return. -Bart
I bought an outdoor chair set from Bunnings, and within months, the paint started peeling badly -even after I followed the advice from their paint section. It was disappointing to be offered just a small voucher when the issue clearly stemmed from their guidance. -Janette
How other Bunnings complaints got resolved
Double-Charged at Checkout: A customer was charged twice for a purchase. Bunnings refunded the duplicate charge within 5 business days.
Faulty Power Tool Replacement: A customer received a defective drill. Despite losing the receipt, Bunnings located the purchase and offered a free exchange.
Delayed Online Order: A BBQ delivery was delayed. After a complaint, Bunnings expedited shipping and refunded the delivery fee.
- Request Higher Management: Ask to escalate your complaint to a Store Manager or Regional Manager.
- Customer Service Supervisor: If calling, request to speak with a supervisor for urgent resolution.
- Bunnings Head Office: If unresolved, submit a written complaint to Bunnings Australia Pty Ltd. at their corporate office.
- Fair Trading or ACCC: If Bunnings refuses a fair resolution, escalate your complaint externally.
- Public Reviews & Social Media: Some customers use public feedback to gain faster responses.
- NSW Fair Trading: Lodge a formal complaint at NSW Fair Trading or call 13 32 20.
- ACCC Consumer Complaints: Report misleading conduct at ACCC Complaints.
- Small Claims Tribunal: File a consumer claim through NCAT, VCAT, or your state’s tribunal for unresolved disputes.
- Building Services Ombudsman: If your complaint involves a Bunnings-arranged trade service, contact your state’s Building Services Ombudsman.
- Bunnings Contact Us Page – Submit feedback or complaints.
- Bunnings Returns & Refunds Policy – Find refund and exchange conditions.
- Bunnings Customer Support Email: customersupport@bunnings.com.au.
- Bunnings Store Locator – Find store-specific contact information.
- Bunnings Trade Support – Contact support for trade accounts and services.
Bunnings Complaints FAQs
How do I submit a complaint to Bunnings the fastest way?
The fastest way to submit a Bunnings complaint is online via their Contact Us form or by calling 1800 797 586. These methods typically trigger an acknowledgment within 24-48 hours. For urgent issues, going in-store to speak with a Store Manager directly can speed things up even more. Always include your receipt number, store location, and detailed issue description for the quickest response.
What can I expect after I lodge a complaint with Bunnings?
After lodging your complaint, Bunnings usually acknowledges it within 48 hours and assigns a manager to investigate. Most issues are resolved within 10 business days. You'll typically receive updates by phone or email, and outcomes may include refunds, replacements, or service corrections depending on the case.
What types of complaints does Bunnings deal with most often?
Common Bunnings complaints include faulty products, overcharging, poor customer service, delays in delivery, and slow refunds. Customers also raise issues about tradespeople connected through Bunnings. Knowing what complaints are typical can help you frame yours clearly and improve your chances of quick resolution.
What can I do if Bunnings doesn't resolve my complaint?
If Bunnings doesn’t resolve your issue, you can escalate to a Store or Regional Manager, contact their head office, or lodge a formal complaint with NSW Fair Trading, the ACCC, or your local consumer tribunal. For trade-related issues, state Building Ombudsman services can help.
You’ve done your part, now it’s time to hold Bunnings accountable.
Take the final step and submit a complaint that gets seen and responded to.