Bunnings
Complaints
How to file a complaint and get quick results from Bunnings
Edited by:
Ajust Content Team
Last updated
May 14, 2025
Our AI curates essential insights from across the web, while expert human writers craft content that's clear and easy to understand.
How to submit a complaint with Bunnings
Bunnings allows customers to submit complaints via multiple channels:
- In-Store: Visit the Customer Service Desk and request to speak with a Store Manager.
- Phone Support: Call 1800 797 586 to report issues with purchases, staff, or services.
- Online Form: Submit complaints via the Bunnings Contact Us Page.
- Email: Send detailed complaints to customersupport@bunnings.com.au.
- Social Media: Message Bunnings on Facebook or Twitter for additional support.
For best results, include your receipt/order number, store location, and details of the complaint in your submission.
- Immediate Resolutions (In-Store): Store Managers often resolve minor complaints on the spot.
- Acknowledgment of Complaints: If submitted online or via phone, Bunnings typically acknowledges receipt within 24-48 hours.
- Case Assignment: A Bunnings customer service representative or Store Manager reviews and investigates the issue.
- Follow-Up & Resolution: Most complaints are resolved within 10 business days, with updates provided via phone or email.
- Final Resolution: If necessary, refunds, replacements, or other corrective actions are taken.
Common complaints against Bunnings
- Faulty or Poor-Quality Products: Complaints about defective tools, appliances, or plants.
- Overcharging & Pricing Errors: Customers reporting double charges or incorrect pricing at checkout.
- Customer Service Issues: Unhelpful or rude staff interactions at stores.
- Refund & Return Delays: Complaints regarding slow refund processing or policy disputes.
- Delivery Problems: Late or missing online orders and incorrect item deliveries.
- Installation or Service Issues: Problems with third-party tradespeople arranged through Bunnings.
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Real Bunnings complaints and how they were resolved
Double-Charged at Checkout: A customer was charged twice for a purchase. Bunnings refunded the duplicate charge within 5 business days.
Faulty Power Tool Replacement: A customer received a defective drill. Despite losing the receipt, Bunnings located the purchase and offered a free exchange.
Delayed Online Order: A BBQ delivery was delayed. After a complaint, Bunnings expedited shipping and refunded the delivery fee.
- Request Higher Management: Ask to escalate your complaint to a Store Manager or Regional Manager.
- Customer Service Supervisor: If calling, request to speak with a supervisor for urgent resolution.
- Bunnings Head Office: If unresolved, submit a written complaint to Bunnings Australia Pty Ltd. at their corporate office.
- Fair Trading or ACCC: If Bunnings refuses a fair resolution, escalate your complaint externally.
- Public Reviews & Social Media: Some customers use public feedback to gain faster responses.
- NSW Fair Trading: Lodge a formal complaint at NSW Fair Trading or call 13 32 20.
- ACCC Consumer Complaints: Report misleading conduct at ACCC Complaints.
- Small Claims Tribunal: File a consumer claim through NCAT, VCAT, or your state’s tribunal for unresolved disputes.
- Building Services Ombudsman: If your complaint involves a Bunnings-arranged trade service, contact your state’s Building Services Ombudsman.
- Bunnings Contact Us Page – Submit feedback or complaints.
- Bunnings Returns & Refunds Policy – Find refund and exchange conditions.
- Bunnings Customer Support Email: customersupport@bunnings.com.au.
- Bunnings Store Locator – Find store-specific contact information.
- Bunnings Trade Support – Contact support for trade accounts and services.
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