Had an issue with Bunnings? Get a real response.
Bunnings is the largest DIY and hardware stores across Australia.
There are a few ways to lodge a complaint with Bunnings. Complaints from customers are normally regarding their products, poor customer service, problems with offered services and tradespeople, and issues with delivery. The quickest way to resolve an issue would be going into the store that you had purchased the product or service from, and directly speaking to the store manager who may resolve your complaint on the spot. Otherwise if that doesn’t work, you can submit a complaint online, on the phone (1800 797 586), via email (customersupport@bunnings.com.au), or by posting on their social media pages.
Once your complaint has been submitted, Bunnings will confirm that they have received the submission within 24-48 hours, typically resolving the issue within 10 days. But if the complaint has not been resolved, there are different ways to escalate the problem further. You can contact higher management (whether that be the store or regional manager), request to speak to the supervisor (if on the phone), contact Bunnings Head Office, or lodge a complaint with Fair Trading or ACCC depending on if Bunnings is willing or unwilling to come to a fair resolution.
But in most cases, Bunnings will offer refunds, replacements, or other make goods to resolve the issue.
How to submit a complaint with Bunnings
There are a few options you can take to submit a complaint to Bunnings.
- In-Store: Visit the Customer Service Desk and request to speak with a Store Manager.
- Call Bunnings Customer Service: Call 1800 797 586 to report issues with purchases, staff, or services.
- Online Form: Submit complaints via the Bunnings Contact Us Page.
- Email: Send an email to customersupport@bunnings.com.au detailing the specifics of the issue.
- Social Media: Message Bunnings on Facebook or X (formally known as Twitter) for additional support.
For best results, include your receipt/order number, store location, and details of the complaint in your submission.
- Quick Resolutions (In-Store): If you go in-store, store managers may be able to resolve minor complaints on the spot.
- Confirmation of Submission: If submitted online or via phone, Bunnings typically sends a confirmation to your preferred contact details within 24-48 hours.
- Case Assignment: A Bunnings customer service representative or Store Manager will review and investigate the issue further.
- Follow Up & Resolution: Most complaints are resolved within 10 business days, with updates on the progress send to you via phone or email.
- Final Resolution: If necessary, refunds, replacements, or other make goods are offered to resolve the issue.
Common complaints against Bunnings
- Faulty or Poor Quality Products: Complaints about defective tools, appliances, plants, or other products.
- Overcharging & Pricing Errors: Customers often report double charges or incorrect pricing at checkout.
- Customer Service Issues: Unhelpful or rude staff interactions at stores.
- Refund & Return Delays: Complaints regarding slow refund processing or policy disputes.
- Delivery Problems: Issues with late or missing online orders and incorrect item deliveries.
- Installation or Service Issues: Problems with third party tradespeople arranged through Bunnings.
Bunnings complaints submitted through Ajust
I bought a brass gate valve from Bunnings expecting it to do a basic job, which was to switch water on and off. But it was faulty from the start and ended up disrupting my daily routine. I reached out hoping they'd make it right, because this shouldn't happen with essential hardware. - Bill
The Swannbuddy 4K I bought from Bunnings never worked the way I expected. For something that was meant to improve home security, it only added stress. I asked for a store credit, but the whole situation left me questioning the quality I thought I could trust. - Brent
I was misled by the dimensions listed online for some jumbo wash sponges from Bunnings. The size advertised didn’t match what arrived, which made me feel tricked into spending more. What’s worse is that I had to waste my own time and money arranging a return. - Bart
I bought an outdoor chair set from Bunnings, and within months the paint started peeling badly. Even after following the advice from their paint section! It was disappointing to be offered just a small voucher when the issue clearly stemmed from their guidance. - Janette
How other consumers Bunnings complaints got resolved
Double Charged at Checkout: A customer was charged twice for a purchase. Bunnings then refunded the duplicate charge within 5 business days.
Faulty Power Tool Replacement: A customer received a defective drill. Despite losing the receipt, Bunnings were able to locate the purchase and offered a free exchange.
Delayed Online Order: A BBQ delivery was delayed. After a customer filed a complaint, Bunnings expedited shipping and refunded the delivery fee.
- Request Higher Management: Ask to escalate your complaint to a Store Manager or Regional Manager.
- Customer Service Supervisor: If calling, request to speak with a supervisor to resolve the issue quicker.
- Bunnings Head Office: If unresolved, submit a written complaint to Bunnings Australia at their corporate office, where they can forward the email to the right department.
- Fair Trading or ACCC: If Bunnings refuses a fair resolution, escalate your complaint externally.
- Public Commentary & Social Media: Some customers use public feedback or social media posts to gain faster responses.
- NSW Fair Trading: Lodge a formal complaint at NSW Fair Trading or call 13 32 20.
- ACCC Consumer Complaints: Report misleading conduct at ACCC Complaints.
- Small Claims Tribunal: File a consumer claim through NCAT, VCAT, or your state’s tribunal for unresolved disputes.
- Building Services Ombudsman: If your complaint involves a trade service arranged by Bunnings, contact your state’s Building Services Ombudsman.
- Bunnings Contact Us Page – Submit feedback or complaints.
- Bunnings Returns & Refunds Policy – Find refund and exchange conditions.
- Bunnings Customer Support Email: customersupport@bunnings.com.au.
- Bunnings Store Locator – Find store-specific contact information.
- Bunnings Trade Support – Contact support for trade accounts and services.
Bunnings Complaints FAQs
What is the quickest way I can submit a complaint to Bunnings?
The fastest way to submit a Bunnings complaint is online through their Contact Us form or by calling 1800 797 586, where you should receive confirmation that your issue has been received within 24-48 hours. For urgent issues, going in-store to speak with a Store Manager directly can help speed things up. Always include your receipt number, store location, and detailed issue description in your complaint for the quickest response.
What can I expect after I lodge a complaint with Bunnings?
After lodging your complaint, Bunnings usually acknowledges it within 48 hours and assigns a manager to investigate. Most issues are resolved within 10 business days, where you'll typically receive updates by phone or email. Outcomes might include refunds, replacements, or service fixes depending on the issue.
What types of complaints does Bunnings deal with most often?
Common complaints Bunnings normally deal with include faulty products, overcharging, poor customer service, delays in delivery, and slow refunds. Customers also raise issues about tradespeople connected through Bunnings.
What can I do if Bunnings doesn't resolve my complaint?
If Bunnings doesn’t resolve your issue, there are a few ways you can escalate your complaint. You can bring the issue to the Store or Regional Manager, contact their head office, or lodge a formal complaint with NSW Fair Trading, the ACCC, or your local consumer tribunal. For trade related issues, the state Building Ombudsman services can help.
You’ve done your part, now it’s time to hold Bunnings accountable.
Take the final step and submit a complaint that gets seen and responded to.