Waiting on a
Bunnings
refund? Let’s make sure you get it.

We’ll break down the
Bunnings
refund policy, help you understand your rights and take action if something's wrong.

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Edited by:
Ajust Content Team
Last updated:
July 22, 2025
AI-sourced. Human-edited. Made clear for you.

Can you get a refund from
Bunnings
? Check eligibility first

Bunnings offers a relatively generous refund policy, especially for change-of-mind returns within about 30 days. To qualify, the item must be unused, in original packaging, and accompanied by proof of purchase like a receipt or tax invoice.

No receipt? You may still be eligible for a store credit, but you’ll need to show valid photo ID.

Not eligible for return: Custom-cut items, tinted paint, opened pet food, toilet seats, and portable toilets are excluded from change-of-mind returns.

Faulty or misrepresented products are still refundable beyond 30 days, thanks to your rights under Australian Consumer Law (ACL).

Bonus: Live plants come with a 12-month guarantee. Dead or unhealthy plants (except seedlings) can be returned with a receipt for a refund.

How to get a refund from
Bunnings

  1. Go to any Bunnings store. Returns don't need to happen at the original location.

  2. Let the door staff know you're making a return and head to the Returns & Exchanges Desk.

  3. Bring your receipt or card used for purchase. Lost receipt? Bring ID or bank statements - they might help recover the sale record.

  4. Item inspection happens onsite. Make sure the product is clean, unused (if change-of-mind), or clearly faulty (for warranty claims).

  5. Get refunded on the spot to your original payment method (card or cash), or receive store credit if eligibility criteria aren’t met.

  6. Online returns? Email customersupport@bunnings.com.au or call 1800 797 586 to arrange a mail return or pickup.

PowerPass account holders get credit back to their account. Marketplace purchases must go through the original third-party seller.

Bunnings
’s refund timeframe - how long it takes

 ✅ In-store refunds: Cash = instant. Card refunds = usually 2–5 business days.
PayPal & Zip Pay: Often same-day but can take up to 7 days.
Cheque payments: Expect 7–10 days to clear, then refunded in cash.
Online returns: Can take up to 2 weeks due to shipping and inspection delays.
Marketplace refunds: Vary depending on seller responsiveness (expect longer timelines).

Tip: If it’s been 5+ business days without a refund, call Bunnings support with your ARN (Acquirer Reference Number) to trace the transaction.

Bunnings
’s refund methods - how you'll get your money back

  • 💳 Card Refund: Same card required. No card = store credit or manager intervention.

  • 💵 Cash Refund: For in-store cash purchases.

  • 💻 PayPal / Zip / Online: Refunds sent via the original platform.

  • 💡 Exchange Voucher (Store Credit): For no-receipt returns or eligibility gaps. No expiry but not redeemable for cash or gift cards.

  • 🔁 PowerPass Trade Credits: Refunded as credit to your trade account.

  • 🧾 Cheques: Refund in cash once cleared.

  • 🚫 No direct bank transfers unless arranged in special cases.

Common refund issues with
Bunnings

  • 🔍 Missing receipt? Expect store credit, not cash.

  • 🛠️ Used/damaged items are ineligible for change-of-mind returns.

  • 🎨 Excluded categories like tinted paint and cut-to-size products can’t be returned for change of mind.

  • 💳 Missing the original card? Refund gets tricky—bring proof of payment or ID.

  • 🧱 Bulk/trade returns may be refused or limited—always clarify first.

  • 🤷 Staff inconsistency: If in doubt, politely ask for a manager or reference ACL rights.

Real
Bunnings
 cases submitted through Ajust

The gate valve I bought didn’t work from day one-I couldn’t turn the water off properly, which caused chaos at home. I asked Bunnings for a refund or a replacement since it clearly wasn’t up to standard. I just wanted it sorted quickly so I could get back to normal. - Bill

I bought some bar stools thinking they'd suit my space, but they turned out to be really poor quality. They were wobbly and badly made-definitely not what I expected from Bunnings. I asked for a refund because they just weren’t safe to use. - Sue

I ordered a mattress that arrived damaged and started sagging within weeks. It was affecting my sleep and causing real discomfort. I reached out for a refund under consumer law because the product clearly wasn’t fit for purpose. - Nilesh

I bought a Caroma toilet seat expecting it to fit based on the product details, but it didn’t. After opening it and realising it wouldn’t work with my cistern, I had to ask for a refund. It was frustrating because I’d trusted the sizing would be right. - Andrea

Real
Bunnings
 refund cases – what worked for other customers

A customer without a receipt still got a faulty power tool exchanged after staff found the purchase using bank details.

One gardener returned a dead citrus tree 6 months after purchase and got a full refund under the plant guarantee.

A shopper was initially refused a faulty product refund, but a manager quickly resolved it once ACL was mentioned.

How
Bunnings
 Refund Policy Compares to Competitors

Official
Bunnings
Refund Resources & Links

Bunnings
Refund FAQs

Can I get a refund from Bunnings without a receipt?

Yes, you can still get a refund or store credit without a receipt. Bunnings allows no-receipt returns if you provide valid photo ID, though you’ll likely receive store credit instead of cash. If the purchase can be verified via your card or bank statement, a standard refund may still apply.

What items can’t be returned to Bunnings for change of mind?

Custom-cut items, tinted paint, and opened pet food can't be returned. Bunnings excludes several categories from change-of-mind returns, including portable toilets, toilet seats, and any item that’s been used, altered, or opened in ways that make resale impossible.

How long does a Bunnings refund take to process?

In-store refunds are usually instant; online and third-party refunds can take longer. Card refunds take 2–5 business days, PayPal up to 7 days, and cheque payments around 10 days. Marketplace returns depend on the original seller and may take longer to resolve.

What should I do if my Bunnings refund is delayed?

Call Bunnings with your ARN if it’s been over 5 business days. The Acquirer Reference Number (ARN) helps trace delayed card refunds. If you’re still waiting after a week, contacting customer support with this number speeds up the resolution process

You deserve your money back, don’t let it slip away.

Take two minutes to file a formal

Bunnings

refund request that gets seen.