Bunnings

refund policy – how to claim your money back

Bunnings offers a relatively generous refund policy, especially for change-of-mind returns within about 30 days. To qualify, the item must be unused, in original packaging, and accompanied by proof of purchase like a receipt or tax invoice.

No receipt? You may still be eligible for a store credit, but you’ll need to show valid photo ID.

Not eligible for return: Custom-cut items, tinted paint, opened pet food, toilet seats, and portable toilets are excluded from change-of-mind returns.

Faulty or misrepresented products are still refundable beyond 30 days, thanks to your rights under Australian Consumer Law (ACL).

Bonus: Live plants come with a 12-month guarantee. Dead or unhealthy plants (except seedlings) can be returned with a receipt for a refund.

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1. Go to any Bunnings store. Returns don't need to happen at the original location.
   
   
2. Let the door staff know you're making a return and head to the Returns & Exchanges Desk.
   
   
3. Bring your receipt or card used for purchase. Lost receipt? Bring ID or bank statements - they might help recover the sale record.
   
   
4. Item inspection happens onsite. Make sure the product is clean, unused (if change-of-mind), or clearly faulty (for warranty claims).
   
   
5. Get refunded on the spot to your original payment method (card or cash), or receive store credit if eligibility criteria aren’t met.
   
   
6. Online returns? Email customersupport@bunnings.com.au or call 1800 797 586 to arrange a mail return or pickup.
   
   

PowerPass account holders get credit back to their account. Marketplace purchases must go through the original third-party seller.

 ✅ In-store refunds: Cash = instant. Card refunds = usually 2–5 business days.
✅ PayPal & Zip Pay: Often same-day but can take up to 7 days.
✅ Cheque payments: Expect 7–10 days to clear, then refunded in cash.
✅ Online returns: Can take up to 2 weeks due to shipping and inspection delays.
✅ Marketplace refunds: Vary depending on seller responsiveness (expect longer timelines).

Tip: If it’s been 5+ business days without a refund, call Bunnings support with your ARN (Acquirer Reference Number) to trace the transaction.

• 💳 Card Refund: Same card required. No card = store credit or manager intervention.
  
  
• 💵 Cash Refund: For in-store cash purchases.
  
  
• 💻 PayPal / Zip / Online: Refunds sent via the original platform.
  
  
• 💡 Exchange Voucher (Store Credit): For no-receipt returns or eligibility gaps. No expiry but not redeemable for cash or gift cards.
  
  
• 🔁 PowerPass Trade Credits: Refunded as credit to your trade account.
  
  
• 🧾 Cheques: Refund in cash once cleared.
  
  
• 🚫 No direct bank transfers unless arranged in special cases.
  

• 🔍 Missing receipt? Expect store credit, not cash.
  
  
• 🛠️ Used/damaged items are ineligible for change-of-mind returns.
  
  
• 🎨 Excluded categories like tinted paint and cut-to-size products can’t be returned for change of mind.
  
  
• 💳 Missing the original card? Refund gets tricky—bring proof of payment or ID.
  
  
• 🧱 Bulk/trade returns may be refused or limited—always clarify first.
  
  
• 🤷 Staff inconsistency: If in doubt, politely ask for a manager or reference ACL rights.