Trying to cancel

Alinta Energy

? Avoid the runaround.

Alinta Energy makes cancellation straightforward with no lock-in contracts or exit fees on residential plans. Key points include:

• Cooling-Off Period: New customers have a 10-business-day cooling-off period from receiving contract documents, during which you can cancel without any penalty. Alinta provides a dedicated cancellation notice form for this purpose.
  
  
• No Lock-In Contracts: Most residential plans have flexible terms allowing cancellation anytime without exit fees. However, legacy plans might carry conditional incentives, so always check your agreement terms.
  
  
• Switching vs. Moving: If switching providers at your current address, simply signing with the new retailer initiates cancellation. For moves or disconnections, directly notify Alinta to schedule closure.
  
  
• Notice for Move-Out: Ideally, provide 1–3 business days' notice to ensure timely disconnection and accurate final billing.
  
  
• Outstanding Balances: You must clear outstanding charges on your account when cancelling. Any accrued solar credits will be applied as credits or refunds on the final bill.
  

Alinta Energy simplifies cancellation in clear steps:

1. Choose Cancellation Method:
   
   
   • Switching Providers: No direct action needed, your new provider handles this.
     
     
   • Moving/Disconnecting: Directly contact Alinta Energy.
     
     
2. Contact Alinta Energy:
   
   
   • By Phone: Call 13 37 02 (Mon–Fri, 8am–6pm; Sat, 8am–12pm AEDT).
     
     
   • Online Form: Submit a Residential Enquiry Form via Alinta’s website, clearly requesting disconnection.
     
     
3. Provide Move-Out Details:
   Clearly state the desired disconnection date, ensuring at least one business day’s notice. Include forwarding details for the final bill.
   
   
4. Confirm and Authorise:
   Verify your account details and cancellation date with the representative or confirmation email. Always ask for a cancellation reference number or written confirmation.
   
   
5. Final Meter Read:
   An authorised reader conducts a final reading (automatically for smart meters). Ensure clear meter access to avoid delays.
   
   
6. Receive Final Bill:
   Your final bill, issued within 1–2 weeks, covers usage up to the disconnection date and any distributor fees. No Alinta-specific exit fees apply.
   
   
7. Payment or Refund:
   Pay any outstanding charges promptly. Excess credits are refunded by Alinta typically within 7–10 business days.
   
   
8. Ensure Closure:
   Confirm account closure via the final bill or direct communication. Cancel any automatic payments to finalise your exit.
   

• Notice Period:
  Alinta usually requires just 1 business day’s notice for cancellations. For accuracy and ease, providing 3–5 days notice is best practice, especially for final meter readings.
  
  
• Billing Cycle:
  Alinta bills for actual usage retrospectively, so cancellation occurs whenever you choose without extra charges.
  
  
• Distributor Schedules:
  Final meter readings align with distributor schedules. Allow an extra day or two during busy periods.
  
  
• Avoiding Extra Charges:
  Notify Alinta promptly upon deciding your cancellation date to avoid daily supply charges after move-out.
  
  
• Final Bill Timing:
  Expect your final bill within 1–2 weeks after disconnection. Follow up if not received.
  
  
• Cooling-Off Deadline:
  Remember the 10-business-day cooling-off period post-contract receipt to cancel without penalties.
  

Alinta Energy is transparent - there are generally no Alinta-specific fees to cancel your residential service:

• Exit Fees: No charges for cancelling early.
  
  
• Contract Break Fees: None apply on modern residential contracts.
  
  
• Distributor Disconnection Fee: Approximately $15–$70 depending on your region, charged for final meter readings during a move-out (unavoidable industry-standard fee).
  
  
• Reconnection Fees: If re-establishing service later, reconnection fees (~$20–$50) might apply.
  
  
• Usage Charges: Pay only for energy used until your disconnection date.
  
  
• Miscellaneous Charges: Rare, but short-notice cancellations could incur usage charges for up to 3 business days after notice is given.