Trying to cancel Agoda? Avoid the runaround.
Can you cancel your Agoda subscription? Check eligibility and conditions
Agoda’s cancellation rules depend on the hotel/property’s policy:
- Free Cancellation: Many listings allow cancellation within a set window (e.g., up to 14 days before check-in) for a full refund – check your booking confirmation for the exact “cancel by” date.
- Non-refundable bookings: No refund if you cancel. You’ll be charged 100% of the stay.
- Partially refundable: Cancel after the free period but before check-in and you may be charged 1 night’s fee.
- No-shows: Treated as late cancellations and usually charged at least one night’s stay.
- Special periods/events may have stricter penalties per hotel rules.
How to cancel a Agoda subscription, service or order
- Log in: Sign in to Agoda.com or the Agoda app → go to “My Bookings.”
- Review conditions: Check the booking’s “Booking conditions” to confirm your cancellation deadline and any potential fees.
- Initiate cancellation: Click “Cancel Booking” → choose a reason → confirm.
- Get confirmation: Follow prompts until you see “Booking was cancelled successfully.” Agoda will also email you confirmation.
- Refund check: Refund details (amount, method) will be in the confirmation email.
- If online cancellation fails: Contact Agoda via the Customer Support page or call +44 (0)20 3027 7900 (international). Have your Booking ID ready.
How long does a Agoda cancellation take?
- Typical deadline: Often 14 days before check-in, but varies per property.
- Cancel before “cancel by” date → no fees; full refund.
- Cancel after deadline → late cancellation fee applies (often 1 night).
- Refund processing: Agoda initiates eligible refunds within 10 business days. Bank/card may take up to 30 days or next billing cycle.
- AgodaCash or credits: Refunded to your Agoda account immediately after processing.
Agoda cancellation fees and final charges – what to expect
- Agoda doesn’t charge its own fee – any fee is per hotel policy.
- On-time cancellation: No fee, full refund.
- Late cancellation: Fee = typically cost of 1 night.
- Non-refundable bookings: 100% fee (no refund).
- Hotel-initiated cancellations: No fee, full refund or alternate arrangement.
Agoda cases submitted through Ajust
I booked a Queen Ensuite and followed Agoda’s advice to book now and request a price match later. After I sent screenshots showing a lower price my request was rejected repeatedly with inconsistent reasons. Customer service took over an hour and felt intentionally slow. This wasted my time and left me feeling misled. - B.
I was overcharged by more than $3,000 AUD by Agoda’s partner Guest Reservation. When I raised the issue I was told there is no complaints process and I couldn’t speak to a team lead or investigations. Being blocked from escalation made this feel like a scam. I want a full refund and a proper complaints pathway. - Fiona
My husband passed away and it’s been 13 months since I first raised the $1,300 refund for booking 1066150897 dated 25 September 2023. I have no confirmation the refund was processed and I can’t access bank statements to check. Repeated contacts with support have yielded no progress. I need confirmation and a secure resolution. - Jean
I booked two rooms for 29–30 November 2024 but on arrival both hotels said the rooms I paid for were not available. I had to arrange last-minute accommodation at extra cost and lost time and sleep. I’m requesting a full refund and compensation for the inconvenience and additional expenses. - Beat
Consumer experiences with Agoda cancellations
Positive: Many travellers report smooth free-cancellation refunds within 1–2 weeks, especially when re-booking at better rates.
Negative: Some faced refund delays despite hotel approval. Others found “free cancellation” was actually partial due to their misunderstanding the booking terms.
Agoda Cancellation FAQs
How do I make a complaint with Agoda the right way?
The fastest way to lodge an Agoda complaint is through the in-app messaging system or Help Center under “Contact Us.” This connects you directly with live support. If urgent, call the Agoda Australia hotline. Always include your booking ID, evidence, and desired outcome—complete details help agents act faster and prevent delays in resolution.
What can I expect after I submit my Agoda complaint?
After submission, Agoda confirms your complaint via email or chat and begins reviewing your case. They’ll verify details, contact the hotel or partner, and propose a resolution such as a refund or credit. Simple cases resolve in days, but complex disputes can take up to two weeks. Refunds usually appear within several business days once approved.
How do I escalate an Agoda complaint that isn’t being resolved?
If your Agoda complaint stalls, ask for a supervisor or case manager and resubmit all supporting documents. Follow up regularly through multiple channels—chat, phone, and email—to maintain momentum. As a final step, reach out via Agoda’s social media or send a formal letter to their Singapore HQ to prompt a higher-level review.
Who can I contact if Agoda still doesn’t resolve my issue?
If Agoda fails to act, you can escalate externally through NSW Fair Trading, Consumer Affairs Victoria, or the ACCC under Australian Consumer Law. For international issues, report via eConsumer.gov. These agencies can mediate disputes and pressure Agoda to comply. Always notify Agoda before escalating—it often triggers a faster final response.
Tried to cancel but Agoda made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.