Trying to cancel

Adairs

? Avoid the runaround.

• Online orders: Once you click “Process Order”, Adairs does not allow cancellations or changes. Orders are treated as final.
  
  
• Custom furniture: Cannot be cancelled or returned for change of mind. Only refundable if faulty or damaged.
  
  
• Linen Lovers membership: Non-refundable. No cancellations or pro-rata refunds.
  
  
• General products: While orders can’t be cancelled, you may use the returns policy: 60 days (90 days for Linen Lovers) to return items unused and in original packaging.

👉 Assume you can’t cancel. Your fallback is to return items after delivery.

1. Act immediately: Call Adairs on 1300 783 005 (10am–5pm AEST, Mon–Fri) or use the online contact form within minutes of placing the order.
   
   
2. Request politely: Provide your order number and ask if it’s possible to intercept or cancel before dispatch. Occasionally staff may make exceptions if caught early.
   
   
3. Prepare for “No”: Most orders cannot be stopped once confirmed. If declined, ask about return instructions.
   
   
4. Alternative options:
   
   
   • If shipped, you may refuse delivery (package returns to sender).
     
     
   • Otherwise, receive it, keep it sealed, and lodge a return via the Adairs Returns Portal or in-store.
     
     
5. Memberships: Linen Lovers cannot be cancelled. Simply let it expire.
   
   
6. Delayed/non-delivered orders: If Adairs fails to supply in a reasonable time, escalate for a refund under consumer law.
   

• Cancellation: Eligibility essentially ends the moment you place the order.
  
  
• Dispatch: Orders typically leave in 1–3 business days. Once dispatched, cancellation is impossible.
  
  
• Returns: 60 days (90 for Linen Lovers) from receipt of goods to send items back.
  
  
• Refunds on returns: Allow ~10 business days after Adairs receives your items. This is faster if returned in-store.
  
  
• Memberships: Run until expiry, no mid-term cancellation.
  

• No direct cancellation fees (since cancellations are not normally offered).
  
  
• Change-of-mind returns:
  
  
  • Delivery fee is non-refundable.
    
    
  • Postal return costs are at your expense.
    
    
  • Large/oversized items incur a 30% collection fee if returned for change of mind.
    
    
• Membership fees: Non-refundable.

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👉 If Adairs cancels due to stock or errors, you’ll receive a full refund with no charges.