Trying to cancel Adairs? Avoid the runaround.
Can you cancel your Adairs subscription? Check eligibility and conditions
- Online orders: Once you click “Process Order”, Adairs does not allow cancellations or changes. Orders are treated as final.
- Custom furniture: Cannot be cancelled or returned for change of mind. Only refundable if faulty or damaged.
- Linen Lovers membership: Non-refundable. No cancellations or pro-rata refunds.
- General products: While orders can’t be cancelled, you may use the returns policy: 60 days (90 days for Linen Lovers) to return items unused and in original packaging.
👉 Assume you can’t cancel. Your fallback is to return items after delivery.
How to cancel a Adairs subscription, service or order
- Act immediately: Call Adairs on 1300 783 005 (10am–5pm AEST, Mon–Fri) or use the online contact form within minutes of placing the order.
- Request politely: Provide your order number and ask if it’s possible to intercept or cancel before dispatch. Occasionally staff may make exceptions if caught early.
- Prepare for “No”: Most orders cannot be stopped once confirmed. If declined, ask about return instructions.
- Alternative options:
- If shipped, you may refuse delivery (package returns to sender).
- Otherwise, receive it, keep it sealed, and lodge a return via the Adairs Returns Portal or in-store.
- If shipped, you may refuse delivery (package returns to sender).
- Memberships: Linen Lovers cannot be cancelled. Simply let it expire.
- Delayed/non-delivered orders: If Adairs fails to supply in a reasonable time, escalate for a refund under consumer law.
How long does a Adairs cancellation take?
- Cancellation: Eligibility essentially ends the moment you place the order.
- Dispatch: Orders typically leave in 1–3 business days. Once dispatched, cancellation is impossible.
- Returns: 60 days (90 for Linen Lovers) from receipt of goods to send items back.
- Refunds on returns: Allow ~10 business days after Adairs receives your items. This is faster if returned in-store.
- Memberships: Run until expiry, no mid-term cancellation.
Adairs cancellation fees and final charges – what to expect
- No direct cancellation fees (since cancellations are not normally offered).
- Change-of-mind returns:
- Delivery fee is non-refundable.
- Postal return costs are at your expense.
- Large/oversized items incur a 30% collection fee if returned for change of mind.
- Delivery fee is non-refundable.
- Membership fees: Non-refundable.
👉 If Adairs cancels due to stock or errors, you’ll receive a full refund with no charges.
Adairs cases submitted through Ajust
I bought a King wool quilt from Adairs after being told it was “all-season,” but it’s so hot I’ve had to use air conditioning in winter. When I tried to raise it, the staff just repeated that it’s non-refundable. It’s not about changing my mind—it’s about being sold something that doesn’t match what was promised. - Samaneh
I’ve always trusted Adairs, but a fitted sheet I bought ripped within a year—again. They replaced the first one, but this time refused a refund. I’m disappointed because I expect better quality from them, especially when I’ve looked after the sheets properly. - Cheryl
I’ve been a loyal Adairs shopper for years, but my new lilac quilt cover ran after the first wash, even following the care label. They blamed bleach, which isn’t true—I washed others the same way with no issue. I’ve had no reply since. Being ignored after years of loyalty feels unfair. - Rochelle
Consumer experiences with Adairs cancellations
Refund via Afterpay: One customer reported Adairs wouldn’t release funds for a delayed order, so Afterpay refunded them after a dispute.
Long refund waits: A customer waited 3 months and had to send 15+ emails before a large refund was resolved. Persistence was key.
Helpful rep exception: Some reviews mention standout staff who processed a web order cancellation successfully, showing exceptions are possible.
Adairs Cancellation FAQs
How do I submit a complaint to Adairs quickly and effectively?
You can submit an Adairs complaint by phone, online form, live chat, or in-store. The fastest options are the online form or phone call with the call-back feature. Include your order number, issue details, and preferred resolution for faster handling. Adairs usually acknowledges your complaint immediately and assigns a consultant to follow through.
What happens after I submit a complaint to Adairs?
Once you submit a complaint, Adairs assigns a consultant who investigates and manages your case until it’s resolved. You’ll receive updates throughout the process, and most issues are fixed within 48 hours. Common resolutions include refunds, replacements, or repairs, depending on the problem type. Larger cases, like furniture deliveries, may take longer but receive consistent updates.
How can I escalate my Adairs complaint if it’s unresolved?
If Adairs hasn’t resolved your issue, recontact support or request a supervisor for faster action. For serious concerns, email privacyofficer@adairs.com.au or call +61 3 8888 4500. You can also lodge a complaint with state consumer protection bodies, the ACCC, or small claims tribunals. Mentioning your rights under Australian Consumer Law often accelerates responses.
What are the most common Adairs customer complaints?
The most common Adairs complaints involve delayed deliveries, product quality issues, and refund frustrations. Customers also mention poor communication and unclear promotion rules. Most complaints focus on wanting quicker resolutions and fairer treatment—especially from loyal shoppers who feel let down by service or quality declines.
Tried to cancel but Adairs made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.