Trying to cancel

Ticketek

? We’ll help you do it properly.

• All Sales Final: Ticketek does not allow cancellations or refunds for change of mind or personal conflicts.
• Event Cancellations: If the event is canceled by the organizer, Ticketek automatically refunds the full amount, including fees.
• Rescheduled Events: If you cannot attend a rescheduled or relocated event, you can request a refund within the deadline provided in Ticketek’s notification.
• Major Event Changes: If the headline act or key details change, Ticketek may offer a refund (case-by-case basis).
• Refundable Tickets Insurance: If you purchased this add-on, you may be eligible for a refund for personal emergencies (must meet insurer’s criteria).
• No Cooling-Off Period: Ticket purchases are final at checkout – there is no automatic cancellation window.

Cancelling Tickets for a Canceled Event:

1. No action required: Ticketek will automatically process refunds to the original payment method.
2. Monitor your email: You will receive a confirmation once the refund has been initiated.
3. Refund timeframe: Funds should appear within 5-10 business days after processing.

Cancelling Tickets for a Rescheduled Event:

1. Check the refund deadline: Typically, within 4 weeks of reschedule announcement or 72 hours before the new event date.
2. Submit a Refund Request:
   
   • Visit Ticketek Help Centre.
   • Select “Refunds & Exchanges” and fill out the request form.
   • Provide your booking reference number and event details.
3. Wait for Processing: Ticketek will confirm your eligibility and process refunds after the deadline closes.

Cancelling a Ticketek Refundable Ticket:

1. Contact Refund Protect, Not Ticketek: Go to Refund Protect Portal.
2. Submit a Claim: Provide your ticket details and proof of your reason for missing the event (e.g., doctor’s note, travel disruption proof).
3. Deadline: Submit within 60 days after the event date.
4. Processing Time: Approved refunds are typically processed within 10 business days.

• Event Cancellation Refunds: Processed automatically within 10 business days.
• Rescheduled Events: Refunds must be requested within the earlier of 4 weeks from the announcement or 72 hours before the new date.
• Refundable Tickets Insurance Claims: Must be submitted within 60 days after the event.
• Ticket Exchanges (if available): Some events allow exchanges up to 48 hours before the event.
• No Last-Minute Cancellations: Once the event has started, your ticket is considered used and non-refundable.

• No Cancellation Fees: Ticketek does not charge additional cancellation fees.
• Full Refunds for Canceled Events: Includes ticket price and booking fees.
• Refund Protect Fee Non-Refundable: If you purchased the Refundable Tickets add-on, the insurance cost is not refundable.
• Resale Fees: If you resell tickets via Ticketek’s official resale platform, the buyer typically pays a fee.
• Exchange Fees: Some events charge a small fee to exchange tickets, but this varies.
• No Refunds for No-Shows: If you miss the event and don’t qualify for a refund, the ticket holds no value.