Trying to cancel Ticketek? Avoid the runaround.
Can you cancel your Ticketek subscription? Check eligibility and conditions
- All Sales Final: Ticketek does not allow cancellations or refunds for change of mind or personal conflicts.
- Event Cancellations: If the event is canceled by the organizer, Ticketek automatically refunds the full amount, including fees.
- Rescheduled Events: If you cannot attend a rescheduled or relocated event, you can request a refund within the deadline provided in Ticketek’s notification.
- Major Event Changes: If the headline act or key details change, Ticketek may offer a refund (case-by-case basis).
- Refundable Tickets Insurance: If you purchased this add-on, you may be eligible for a refund for personal emergencies (must meet insurer’s criteria).
- No Cooling-Off Period: Ticket purchases are final at checkout – there is no automatic cancellation window.
How to cancel a Ticketek subscription, service or order
Cancelling Tickets for a Canceled Event:
- No action required: Ticketek will automatically process refunds to the original payment method.
- Monitor your email: You will receive a confirmation once the refund has been initiated.
- Refund timeframe: Funds should appear within 5-10 business days after processing.
Cancelling Tickets for a Rescheduled Event:
- Check the refund deadline: Typically, within 4 weeks of reschedule announcement or 72 hours before the new event date.
- Submit a Refund Request:
- Visit Ticketek Help Centre.
- Select “Refunds & Exchanges” and fill out the request form.
- Provide your booking reference number and event details.
- Wait for Processing: Ticketek will confirm your eligibility and process refunds after the deadline closes.
Cancelling a Ticketek Refundable Ticket:
- Contact Refund Protect, Not Ticketek: Go to Refund Protect Portal.
- Submit a Claim: Provide your ticket details and proof of your reason for missing the event (e.g., doctor’s note, travel disruption proof).
- Deadline: Submit within 60 days after the event date.
- Processing Time: Approved refunds are typically processed within 10 business days.
How long does a Ticketek cancellation take?
- Event Cancellation Refunds: Processed automatically within 10 business days.
- Rescheduled Events: Refunds must be requested within the earlier of 4 weeks from the announcement or 72 hours before the new date.
- Refundable Tickets Insurance Claims: Must be submitted within 60 days after the event.
- Ticket Exchanges (if available): Some events allow exchanges up to 48 hours before the event.
- No Last-Minute Cancellations: Once the event has started, your ticket is considered used and non-refundable.
Ticketek cancellation fees and final charges – what to expect
- No Cancellation Fees: Ticketek does not charge additional cancellation fees.
- Full Refunds for Canceled Events: Includes ticket price and booking fees.
- Refund Protect Fee Non-Refundable: If you purchased the Refundable Tickets add-on, the insurance cost is not refundable.
- Resale Fees: If you resell tickets via Ticketek’s official resale platform, the buyer typically pays a fee.
- Exchange Fees: Some events charge a small fee to exchange tickets, but this varies.
- No Refunds for No-Shows: If you miss the event and don’t qualify for a refund, the ticket holds no value.
Ticketek cases submitted through Ajust
The Weeknd’s Sydney concert was cancelled in 2023 and I’ve been trying to get a refund ever since. I've submitted multiple support forms and followed up for months, but still nothing, no refund, no update. It’s been nearly a year and I’m out over $900. - Tally
I paid for refundable tickets to Aunty Donna but couldn’t attend after it was rescheduled. I tried to request a refund, but the online form was broken. I contacted support multiple times and never got a refund-or even a working ticket. - Jake
I paid $88 for the option to refund my tickets, but when my husband died and my home flooded, Ticketek still refused to issue one. I wasn’t trying to exploit the policy-I just needed support during a really hard time. - Trudy
I accidentally bought two sets of tickets because the Ticketek system lagged. I reached out right away to fix it, but got no helpful response. I just wanted to cancel the duplicate order, I shouldn’t be paying for a glitch on their end. - Charles
Consumer experiences with Ticketek cancellations
Refund Delay for Rescheduled Event: A customer had to follow up multiple times after requesting a refund for a rescheduled event – it took 2 months to receive funds.
No Refund for Change of Mind: A customer who couldn’t attend due to a schedule conflict was denied a refund, per Ticketek’s strict policy.
Refund Protect Success Story: A ticket holder who fell ill before an event submitted a doctor’s note and received a refund within 5 days.
Ticketek Cancellation FAQs
Can I cancel a Ticketek subscription or ticket after purchase?
No, Ticketek does not allow cancellations or refunds for change of mind or personal reasons. Your ticket is final at checkout, with no cooling-off period. You can only request a refund if the event is cancelled, rescheduled, or significantly changed. Refundable Tickets add-ons may cover emergencies, but claims must meet insurer criteria.
What happens if my Ticketek event is cancelled or rescheduled?
If your event is cancelled, Ticketek automatically refunds your full payment, including fees. If it's rescheduled or relocated, you can request a refund-just make sure to submit your request before the deadline in their notification. Keep an eye on your email for instructions and timelines.
How do I get a refund through Refundable Tickets insurance?
You must submit a claim through Refund Protect within 60 days of the event. This insurance only applies if you purchased it at checkout and meet the insurer’s emergency criteria, such as illness or travel disruption. Ticketek doesn't handle these claims directly, so use the Refund Protect portal.
Are there fees or charges when cancelling with Ticketek?
Ticketek does not charge cancellation fees, but some add-on costs are non-refundable. For example, Refund Protect fees aren’t returned even if your ticket is refunded. If you resell or exchange tickets (when allowed), buyer or exchange fees may apply. Missed events with no valid claim mean your ticket holds no refund value.
Tried to cancel but Ticketek made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.