Waiting on a

Ticketek

refund? Let’s make sure you get it.

Ticketek does not offer refunds for change of mind. If the event is going ahead as planned, you generally won’t be eligible for a refund, even if your personal plans change, you’re unwell, or the weather is poor.

✅ You are eligible for a refund if:

• The event is cancelled
  
  
• The event is rescheduled and you can’t make the new date or location
  
  
• You purchased Refundable Tickets and your reason (e.g. illness, transport issue) is one of the covered emergencies

❌ You are not eligible if:

• You can’t attend for personal reasons
  
  
• You didn’t buy Refundable Tickets
  
  
• You changed your mind or double-booked yourself
  
  

⚠️ Always check the event’s specific terms (some may include alternate policies from the promoter).

1. Check Event Status: Ticketek will email you if an event is cancelled or changed. You can also check the event page.
   
   
2. Cancelled Events: Refunds are processed automatically. There is no need to request.
   
   
3. Rescheduled Events: You must submit a refund request. Look for a form or account link in the email provided.
   
   
4. Refundable Tickets Add-on: If you bought this insurance, file your claim through the Refund Protect portal with evidence (e.g. doctor’s certificate).
   
   
5. Contact Support if Needed: Use help.ticketek.com.au → Submit a Request. Choose “Refunds & Exchanges” > relevant subtopic. Include your booking details.
   
   
6. Ticket Resale: If refunds aren’t available, list your ticket on Ticketek Marketplace (if your event allows) and get paid if someone else buys it.
   

• Cancelled events: Automatic refunds usually processed within 7–14 days of announcement.
  
  
• Rescheduled events: Refunds are processed after the opt-out deadline, then can take up to 10 business days to appear.
  
  
• Bank/card processing: Expect 3–5 business days for refunds to show up once Ticketek processes them.
  
  
• PayPal/Afterpay: Can appear in 1–3 days for PayPal; Afterpay adjusts your payment plan or credits you within a few days.
  
  
• Refundable Tickets claims: Allow several weeks for claims to be reviewed, then 5–10 days for payment.
  
  
• Marketplace resale: Payout occurs within 10 business days post-event, provided the ticket was used by the buyer.
  
  

⏳ If it’s been more than 14 days since confirmation and you haven’t seen funds contact Ticketek with your booking reference.

• 💳 Credit/Debit Card: Refunds go to the same card used for purchase—no exceptions unless card is closed.
  
  
• 💻 PayPal: Refund goes to your PayPal account or linked payment method.
  
  
• 📱 Afterpay: Your payment plan is adjusted. Refunds appear via Afterpay’s platform.
  
  
• 🔁 Alternate Method: If the original payment method is no longer valid, Ticketek may arrange a direct bank transfer.
  
  
• ❌ No Store Credit: Ticketek does not offer vouchers or credits as refund alternatives.
  
  
• 💸 Partial Refunds: May occur for partially cancelled events or multi-day passes.
  
  
• 💼 Booking Fees: Usually refunded for full cancellations; may not be for partial changes.
  
  
• 🧾 Marketplace Sales: Resale payments go to your original payment card, minus a fee.
  

• “Can’t attend” isn’t a refund reason unless the event is cancelled or you bought Refundable Tickets.
  
  
• Slow response times: Ticketek’s customer support can take days or even weeks during peak periods.
  
  
• Delayed refunds: Money might take longer to appear than expected; watch for processing lags or bounced transactions.
  
  
• Refundable Tickets denial: Some claims are rejected due to missing documentation or ineligible reasons.
  
  
• Marketplace payout delays: Some users report long waits for resale funds.
  
  
• Partial cancellations confuse people: Check carefully how refunds are calculated (e.g. day-by-day).
  
  
• Missed the opt-out window? If you don’t act in time for a reschedule, your ticket stays valid and you forfeit refund eligibility.