Ticketek

refund policy – how to claim your money back

Ticketek does not offer refunds for change of mind. If the event is going ahead as planned, you generally won’t be eligible for a refund, even if your personal plans change, you’re unwell, or the weather is poor.

✅ You are eligible for a refund if:

• The event is cancelled
  
  
• The event is rescheduled and you can’t make the new date or location
  
  
• You purchased Refundable Tickets and your reason (e.g. illness, transport issue) is one of the covered emergencies

❌ You are not eligible if:

• You can’t attend for personal reasons
  
  
• You didn’t buy Refundable Tickets
  
  
• You changed your mind or double-booked yourself
  
  

⚠️ Always check the event’s specific terms (some may include alternate policies from the promoter).

1. Check Event Status: Ticketek will email you if an event is cancelled or changed. You can also check the event page.
   
   
2. Cancelled Events: Refunds are processed automatically. There is no need to request.
   
   
3. Rescheduled Events: You must submit a refund request. Look for a form or account link in the email provided.
   
   
4. Refundable Tickets Add-on: If you bought this insurance, file your claim through the Refund Protect portal with evidence (e.g. doctor’s certificate).
   
   
5. Contact Support if Needed: Use help.ticketek.com.au → Submit a Request. Choose “Refunds & Exchanges” > relevant subtopic. Include your booking details.
   
   
6. Ticket Resale: If refunds aren’t available, list your ticket on Ticketek Marketplace (if your event allows) and get paid if someone else buys it.
   

• Cancelled events: Automatic refunds usually processed within 7–14 days of announcement.
  
  
• Rescheduled events: Refunds are processed after the opt-out deadline, then can take up to 10 business days to appear.
  
  
• Bank/card processing: Expect 3–5 business days for refunds to show up once Ticketek processes them.
  
  
• PayPal/Afterpay: Can appear in 1–3 days for PayPal; Afterpay adjusts your payment plan or credits you within a few days.
  
  
• Refundable Tickets claims: Allow several weeks for claims to be reviewed, then 5–10 days for payment.
  
  
• Marketplace resale: Payout occurs within 10 business days post-event, provided the ticket was used by the buyer.
  
  

⏳ If it’s been more than 14 days since confirmation and you haven’t seen funds contact Ticketek with your booking reference.

• 💳 Credit/Debit Card: Refunds go to the same card used for purchase—no exceptions unless card is closed.
  
  
• 💻 PayPal: Refund goes to your PayPal account or linked payment method.
  
  
• 📱 Afterpay: Your payment plan is adjusted. Refunds appear via Afterpay’s platform.
  
  
• 🔁 Alternate Method: If the original payment method is no longer valid, Ticketek may arrange a direct bank transfer.
  
  
• ❌ No Store Credit: Ticketek does not offer vouchers or credits as refund alternatives.
  
  
• 💸 Partial Refunds: May occur for partially cancelled events or multi-day passes.
  
  
• 💼 Booking Fees: Usually refunded for full cancellations; may not be for partial changes.
  
  
• 🧾 Marketplace Sales: Resale payments go to your original payment card, minus a fee.
  

• “Can’t attend” isn’t a refund reason unless the event is cancelled or you bought Refundable Tickets.
  
  
• Slow response times: Ticketek’s customer support can take days or even weeks during peak periods.
  
  
• Delayed refunds: Money might take longer to appear than expected; watch for processing lags or bounced transactions.
  
  
• Refundable Tickets denial: Some claims are rejected due to missing documentation or ineligible reasons.
  
  
• Marketplace payout delays: Some users report long waits for resale funds.
  
  
• Partial cancellations confuse people: Check carefully how refunds are calculated (e.g. day-by-day).
  
  
• Missed the opt-out window? If you don’t act in time for a reschedule, your ticket stays valid and you forfeit refund eligibility.