How to contact

Ticketek

 customer support fast

Ticketek is Australia’s leading ticketing agency for live events, and its customer support is primarily online-based with limited phone support:

• Online Help Centre & Email Support: Submit requests via the Ticketek Help Centre.
• Phone Support (Limited): Available only for accessible seating bookings at 1300 665 915.
• In-Person Support: Ticketek agencies offer assistance at selected locations.
• Social Media Support: Limited responses via Facebook and Twitter (@Ticketek_AU).

1. Difficulty Contacting Support

• No general customer service phone number.
• Customers report slow or no responses from the online contact form.

2. Refund & Cancellation Issues

• No refunds or exchanges for change of mind.
• Refunds only for cancelled or rescheduled events.
• Customers experience long delays in receiving refunds.

3. Ticket Delivery Problems

• E-tickets sometimes fail to appear in accounts or emails.
• Customers report issues retrieving lost or missing tickets.

4. Website & Technical Issues During Sales

• High-profile events often lead to website crashes and long wait times.
• Users sometimes face checkout errors and duplicate charges.

5. Event Rescheduling & Changes

• Rescheduled events may not offer automatic refunds.
• Customers must apply within a deadline or risk losing refund eligibility.

1. Online Help Centre (Primary Support Option)

• Visit the Ticketek Help Centre.
• Choose the relevant topic (e.g., Refund & Payment Enquiry, General Inquiry).
• Fill out the support request form with your booking reference and issue details.
• Receive a confirmation email with a reference number.
• Wait for a response via email (response times vary).

2. Phone Support (Accessible Seating & Group Bookings Only)

• Call 1300 665 915 for accessible seating inquiries.
• Available Mon-Fri, 9am-5pm AEST.
• Group bookings may have separate contact details via the Help Centre.

3. Ticketek Agencies (In-Person Assistance)

• Visit a Ticketek agency at selected venues for assistance.
• Agencies can help with ticket purchases, reprints, and general inquiries.
• Check availability on the Ticketek Agency Locator.

4. Social Media Support

• Twitter: Tweet @Ticketek_AU for urgent inquiries.
• Facebook: Message the Ticketek Australia Facebook page.
• Social media support is limited, and customers are usually directed to the Help Centre.

5. Event Organiser/Venue Contact (Last Resort)

• If Ticketek is unresponsive, customers may contact the event venue or promoter for assistance.
• Some venues can verify bookings or escalate issues internally.

1. Refund & Exchange Policy

• No refunds for change of mind.
• Refunds are available only if the event is cancelled or rescheduled.
• Customers must apply within the refund deadline (usually 72 hours before the new event date).

2. “Refundable Tickets” Option

• Customers can purchase Refund Protect for an additional fee.
• Refunds under this policy require documentation (e.g., medical certificate for illness).

3. Lost or Stolen Tickets

• Customers can re-download e-tickets from My Ticketek account.
• Physical tickets may be reissued at venue box offices (fees may apply).

4. Ticket Transfer & Resale Policy

• Some tickets can be transferred to another person through the Ticketek app.
• Certain events offer official resale platforms (check individual event pages for eligibility).

5. Event Cancellations & Reschedules

• Cancelled events: Refunds are processed automatically.
• Rescheduled events: Customers must request a refund within the given deadline.
• Significant venue changes may also qualify for refunds.

6. Fees & Charges

• Service & transaction fees are non-refundable unless Ticketek cancels the event.
• Ticketek does not cover additional expenses (e.g., flights, hotels) if an event is canceled.