I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Phillip
Had a problem with Novotel? Send a complaint they can’t ignore.
Ajust helps you write it, send it, and make sure it reaches the right team fast.
80% Success
30X Faster
2X Better Results
Novotel Complaints
The best way to resolve complaints with
Novotel
Novotel is a well-established hotel chain with multiple locations across Australia. Offering comfortable accommodations, modern amenities, and convenient services, Novotel aims to provide a pleasant stay for both business and leisure travellers. With a focus on customer satisfaction, Novotel strives to address any concerns or complaints promptly and efficiently.
COMPLAINTS SENT THROUGH AJUST
Service and cleanliness issues
Closed
29/1/2025
Sent
21/1/2025
Service and cleanliness issues
Phillip
•
January 21, 2025
Poor experience during stay
Outcome Sought
Apology
Compensation
Other
Check-in delay
Unresolved
Sent
19/7/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fatima
Check-in delay
Fatima
•
July 19, 2024
Long wait, poor service
Outcome Sought
Apology
Compensation
Other
Other
Housekeeping service
Unresolved
Sent
24/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
M Gopal
Housekeeping service
M Gopal
•
June 24, 2024
Disgusting experience for frequent travellers
Outcome Sought
Apology
Compensation
Other
Other
Construction noise during stay
Unresolved
Sent
12/6/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Bettina
Construction noise during stay
Bettina
•
June 12, 2024
Ruined celebratory holiday after cancer treatment
Outcome Sought
Apology
Compensation
Other
Other
Breakfast quality
Unresolved
Sent
18/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Fatih
Breakfast quality
Fatih
•
March 18, 2024
Disappointed with breakfast service
Outcome Sought
Apology
Compensation
Other
Other
Check-in without physical credit card
Closed
Sent
12/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Ken
Check-in without physical credit card
Ken
•
March 12, 2024
Risk of not being able to check in
Outcome Sought
Apology
Compensation
Other
Other
Housekeeping delay
Unresolved
Sent
7/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Hemant
Housekeeping delay
Hemant
•
March 7, 2024
Disturbed schedule
Outcome Sought
Apology
Compensation
Other
Other
Incorrect refund information
Closed
Sent
6/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Sandi lee
Incorrect refund information
Sandi lee
•
March 6, 2024
Left with no money due to refund not being issued when I was told it would go back on the card straight away
Outcome Sought
Apology
Compensation
Other
Other
Booking error refund request
Closed
21/3/2024
Sent
1/3/2024
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Lorraine
Booking error refund request
Lorraine
•
March 1, 2024
Customer booked wrong location
Outcome Sought
Apology
Compensation
Other
Noise complaint
Unresolved
Sent
I used Ajust to create a complaint. Fast, fair and free.
My complaint was closed by Ajust.
—
Mark
Noise complaint
Mark
•
Outcome Sought
Apology
Compensation
Other
how to RAISE a complaint with
Novotel
The best way to resolve an issue with Novotel
WE SUGGEST
Things don’t always go to plan which is why Ajust is here to help. Whether there’s an issue with a transaction or a complaint about an interaction you’ve had with a business, Ajust’s platform makes it easy to share your story and send your complaint.
Our platform is now available for complaints about any business – supermarkets, retail stores, couriers and logistics, technology businesses and more.
How to complain to Novotel
Ajust helps hundreds or consumers resolve complaints each month. The simple and easy process ensures that the right information is included in your complaint and presented to the business in a way that is clear so that they can take action. Here are steps to consider before getting started:
01
Describe the issue and how it affected you
Detail what went wrong, such as a customer service issue or an incorrect charge. Help the business understand how the issue impacted you.
02
Consider how you’d like the business to resolve your complaint
Take the time to explain the action you’d like the business to take to resolve your issue to give you the best chance of a faster resolution.
03
Gather any materials that support your complaint
Ensure you have any relevant documents or records that can help the business quickly understand your issue and work towards a resolution.
04
Fast and Easy
Use Ajust to raise a complaint directly with
Novotel
We handle everything for you, get started for free.
How to contact
Novotel
Phone
Details missing. Help fill in the gaps.
Post
Details missing. Help fill in the gaps.
In person
Details missing. Help fill in the gaps.
Email
Available for Ajust members.
Complaint Policy
Details missing. Help fill in the gaps.
Common issues related to Novotel
Coming soon!
GET HEARD, GET A RESOLUTION
Resolving issues with Ajust
Ajust makes it simple to get the answers you deserve. Our platform resolves complaints in three easy steps!
Tell your story
You’ve experienced an issue with a business and you want a resolution. Ajust asks the right questions about what happened, so your story gets heard. It only takes a few minutes.
Submit your complaint
Ajust uses your story to automatically create a complaint. We send your complaint with the right details, to the right place – so you get the right outcome.
Get your resolution
The business responds to your complaint to offer a resolution. If you’re not happy, Ajust helps you explore other options for an outcome.
FAQs
You can also learn more about Ajust here.
Who can use Ajust?
Ajust can be used by any Australian consumer to resolve complaints with any Australian businesses.
How much does it cost?
Nothing! It's free for consumers to use Ajust. Consumers can upgrade to a paid version of our platform if they need to take more action or want to get faster results.
How does Ajust make money?
Consumers and businesses can pay Ajust for extra support to resolve complaints.
Is Ajust independent?
Ajust is an independent business that operates separately from the businesses listed on our website. Our priority is helping consumers resolve their complaints, because we believe that is good for consumers and good for businesses. Ajust is also separate from government, ombudsmen and regulators.
Is it better to complain through Ajust?
Much better! Ajust makes the process easy for you by collecting the right information, sending your complaint to the right place, following up with the business and much more. And it's free for consumers to get started.
Others resolving complaints with Ajust
Still waiting on a fix? Take matters into your own hands.
Ajust helps you file a professional complaint that gets routed to the right place.
Businesses like
Novotel
Find out how these providers resolve complaints. Can’t find a provider? You can still make a complaint.
Cricket Australia
Cricket Australia
Cricket Australia
Europcar
Europcar
Europcar
Westmead Hospital
Westmead Hospital
Westmead Hospital
Yarra Trams
Yarra Trams
Yarra Trams