Quickly lodge your complaint with Harvey Norman via these recommended methods:

1. Via Phone

• Call Customer Service: 1300 464 278
• Hours: 7 days a week, 7:00am–11:00pm AEST.
  
  
• Be prepared with your order number, purchase date, or store location.
  
  

2. Online Complaint Form

• Complete Harvey Norman’s Online Complaint Form.
  
  
• Receive immediate reference or acknowledgement number; perfect for written records.
  
  

3. In-Store Complaint

• Visit your nearest Harvey Norman store customer service desk or speak directly to a store manager.
  
  
• Provide purchase receipt or warranty information for quick assistance.
  
  

4. Live Chat

• Use the Live Chat feature on Harvey Norman’s website (available during business hours).
  
  
• Ideal for immediate inquiries or assistance in directing formal complaints.
  
  

5. Social Media

• Message Harvey Norman’s official Facebook or Instagram accounts.
  
  
• Effective for prompt responses, especially if other channels lag.
  
  

6. Mail (Postal Complaints)

• Send written complaints via registered mail to:
  ‍
  Harvey Norman Customer Complaints
  A1 Richmond Road, Homebush West NSW 2140, Australia.
  

Tip: Clearly document your complaint details, purchase specifics, and desired resolution to streamline the complaint handling process.

Harvey Norman employs a structured complaint handling process:

Initial Complaint Handling

• Your complaint is recorded, and a reference number provided.
  
  
• Immediate resolution attempted if possible (e.g., refunds, exchanges).
  
  

Assessment & Investigation

• Harvey Norman evaluates the issue, potentially involving manufacturers or delivery partners.
  
  
• Expect acknowledgment within a few business days and regular updates for ongoing issues.
  
  

Communication & Resolution Timeline

• Harvey Norman typically resolves simple issues within days. Complex issues may take a couple of weeks.
  
  
• Communication is primarily via the channel you used initially (phone, email, in-store).
  
  

Typical Resolution Outcomes:

• Faulty products: Repair, replacement, or refund as per warranty and consumer law.
  
  
• Delivery/install issues: Re-delivery, installation fix, fee refund.
  
  
• Customer service: Formal apology, goodwill gesture (discount, gift voucher).
  
  
• Billing/finance: Refund processed or corrected billing.
  
  

Escalation within Harvey Norman

• Complaints not resolved initially can be escalated internally to senior staff or complaint resolution teams for formal review.
  
  

Final Steps

• If unsatisfied with the outcome, Harvey Norman allows requests for further internal reviews or external escalation.
  

These issues arise most frequently:

• Damaged or Faulty Products: Common with electronics, appliances, furniture.
  
  
• Difficulty Returning Products: Resistance or confusion during returns or exchanges.
  
  
• Poor Customer Service: Staff rudeness, unhelpful responses, or communication delays.
  
  
• Warranty & Repairs: Disputes over warranty claims, delayed repairs, and confusion on product guarantees.
  
  
• Delivery & Installation Problems: Missed deliveries, incorrect installations, subcontractor issues.
  
  
• Pricing or Advertising Issues: Complaints regarding misleading promotions or price discrepancies.
  
  
• Product Misdescription: Product specifications or dimensions not matching expectations.