Still waiting on a

ASOS

refund?

• 28-Day Return Window:
  You can return most items within 28 days of receiving your order. Items marked Final Sale cannot be returned unless faulty.
  
  
• Original Condition Required:
  Items must be unworn, unwashed, with original tags and packaging intact. Items showing signs of use (perfume, stains, etc.) will be refused.
  
  
• Hygiene & Safety Exclusions:
  
  
  • Cosmetics and grooming items (if opened)
    
    
  • Underwear and swimwear (if hygiene seal removed)
    
    
  • Earrings and pierced jewellery (opened)
    
    
  • Face masks (opened)
    
    
• Faulty or Incorrect Items:
  Eligible for a full refund or replacement regardless of return window.
  
  
• Fair Use Policy:
  Frequent returns or suspicious behaviour (excessive returns, worn items) may result in account restrictions or additional return fees.
  

Step-by-Step Refund Process:

1. Initiate Return via ASOS Account:
   Log into your account, navigate to My Orders, select items for return, and choose the reason.
   
   
2. Select Return Method & Generate Label/QR:
   Choose a return method - Australia Post (print label or QR code at the post office). ASOS currently charges a flat $7.99 return fee deducted from your refund.
   
   
3. Pack Items Securely:
   Use original packaging or suitable alternative, ensuring items are neatly folded with all original tags and documentation inside.
   
   
4. Send via Australia Post:
   Drop off at any Australia Post office. Keep the lodgement receipt and tracking number safe as proof of postage.
   
   
5. Tracking & Waiting:
   Your parcel can take up to 14 days to be processed upon arrival at ASOS's warehouse.
   
   
6. Refund Processed:
   ASOS confirms via email once the refund is processed. Allow up to 10 working days for funds to appear in your account.
   

• Return Transit Time:
  Usually 2–7 days within Australia.
  
  
• Processing Time at ASOS:
  Typically 48 hours, but officially allow up to 14 days.
  
  
• Bank Processing:
  
  
  • Credit/Debit Card: 3–5 business days
    
    
  • PayPal: Typically 1–2 days
    
    
  • Afterpay/Klarna: 3–7 days
    
• Total Time Expectation:
  Expect refunds within approximately 2–3 weeks from sending items back. Contact ASOS if it exceeds this.
  

• Refund via Original Payment Method:
  
  
  • Credit/Debit Cards: Credited directly to your card.
    
    
  • PayPal: Refund to your PayPal balance or original payment source.
    
    
  • Afterpay/Klarna: Payments adjusted and refunded through these services.
    
    
  • Gift Vouchers: Reissued as a new ASOS voucher code.
    
    
• Return Fee Deduction:
  A flat AUD $7.99 return fee per parcel applies, deducted from your refund unless returning faulty or incorrect items.
  
  
• Shipping Costs Not Refunded:
  Original delivery fees are not refundable unless your entire order was faulty.
  

• Lost or Delayed Returns:
  Occasionally returns may not show as received. Always keep your postage receipt and contact ASOS customer service if needed.
  
  
• Late Returns (after 28 days):
  ASOS strictly rejects returns sent after the window, possibly sending them back to you at your cost.
  
  
• Worn/Damaged Items:
  Items returned not in original condition are often refused. Always return items as received.
  
  
• Unexpected Return Fee:
  Many customers miss the new $7.99 fee. It’s clearly stated at checkout and on return initiation, but some confusion persists.
  
  
• Refund to Expired Card:
  Refunds to cancelled or expired cards can cause delays. Contact your bank if refund appears missing.
  
  
• No Direct Exchanges:
  ASOS doesn’t offer direct exchanges. Refund first, then reorder.