Still waiting on a

Under Armour

refund?

Under Armour Australia's refund policy applies to purchases made directly through underarmour.com.au, the Under Armour app, or an Under Armour Brand House or Factory House store. If you bought through a third-party retailer, return to that retailer, Under Armour won't accept those returns.

Standard eligibility conditions:

• 30-day window: Items must be returned within 30 days of purchase
• Unworn and tagged: Items must be unworn, with original tags still attached
• Original packaging: Items must be returned in their original packaging
• Proof of purchase: Order confirmation or invoice is required

Items not eligible for standard change-of-mind returns:

• Undergarments (boxers, thongs) — excluded for hygiene and safety reasons
• Headwear (beanies, caps, hats) — only accepted if unused and in original condition, or faulty
• Electronics (e.g. headphones) — only accepted if unused and in original condition, or faulty
• UA Sportsmasks — accepted for faulty items only
• Third-party retailer purchases — must be returned to the original retailer
• Worn, washed, or de-tagged items — will not be accepted

Your rights under Australian Consumer Law (ACL):

Under Armour's 30-day window is a store policy, and does not impact your legal rights. Under the ACL, if a product is faulty, doesn't match its description, or isn't fit for purpose, you're entitled to a repair, replacement, or full refund (including return shipping costs) regardless of when you bought it. These rights sit alongside the standard policy and cannot be waived.

For full detail, see the ACCC — Repair, Replace, Refund, Cancel guide (https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel).

Under Armour provides a free pre-paid Australia Post return label for eligible online returns. Follow these steps:

1. Log in to your Under Armour account at underarmour.com.au - or access your order as a guest using your order number and email address
2. Go to Order History and locate the relevant order
3. Click "Return Items" and select the items you want to return
4. A pre-paid return label will be emailed to you automatically
5. Print the label at home, or take the barcode to an Australia Post location to print in-store
6. Pack your items securely in original packaging with tags attached, and include your order invoice
7. Lodge your parcel at your nearest Australia Post outlet
8. Keep your proof of postage — your lodgement receipt and tracking number are your evidence if a dispute arises
9. Wait for Under Armour to confirm receipt and processing by email

Start your return at the Under Armour Australia returns portal (https://www.underarmour.com.au/en-au/returnlabel/).

In-Store Returns

• Bring your item and original order invoice to any Under Armour Brand House or Factory House store in Australia
• In-store returns are available for online orders paid by credit card only
• Orders paid via PayPal or Klarna cannot be processed in-store, these must be returned by post

Faulty Items

If your item is genuinely faulty, Under Armour should also cover return postage under the ACL. Contact Under Armour customer service via the Help Centre before posting a faulty item to confirm the correct process.

Under Armour Australia's published refund timeline runs in two stages after your parcel is delivered to their returns facility:

• Warehouse processing: Up to 5 business days from receipt at the returns facility
• Bank processing: Up to 14 additional days after the refund is issued, depending on your bank or card provider
• Total expected range: Approximately 7–19 business days from warehouse delivery (not from the date you posted the parcel).

Additional time to factor in:

• Australia Post transit: Add 2–5 business days for metropolitan delivery; longer for regional and rural areas
• Peak periods: Post-Christmas and Black Friday returns can extend processing well beyond the stated window

What to watch for:

• The refund may appear in your statement against the original purchase date, not the refund date. Check your transaction history before assuming it hasn't arrived
• If no confirmation email has arrived within 10 business days of warehouse receipt, follow up proactively
• Under Armour recommends contacting customer service if no refund appears within 21 days of lodging your return

Common causes of delays:

• Return parcel not scanned correctly at Australia Post or during warehouse intake
• Missing invoice or return authorisation form inside the package
• Items assessed as not meeting return conditions upon inspection
• High-volume return periods (post-Christmas, Black Friday)

• Original payment method: All online refunds are returned to the same payment method used at purchase - credit card, debit card, PayPal, or Afterpay
• No cash refunds for online orders processed by post
• Klarna and PayPal: Must be returned by mail only. These payment methods cannot be processed in-store, and refunds go back to the original account
• Shipping charges: Not refunded. The refund covers the product purchase price only
• Free return postage: Under Armour provides a pre-paid Australia Post label for eligible online returns, so there is no out-of-pocket return shipping cost for standard items
• Faulty goods: Under ACL, Under Armour should cover return postage for genuinely faulty products
• No mail exchanges: The online return process is refund-only. If you want a different size or colour, place a new order after the refund is processed

• Refund not received despite return delivery confirmation: Customers report tracking confirming parcel delivery to the returns warehouse, but no refund or confirmation email follows. Under Armour has in some cases cited missing carrier scans as grounds to withhold refunds. Always keep your Australia Post lodgement receipt and tracking number as independent evidence.
  
  
• Processing times significantly longer than stated: The published 5-business-day warehouse processing window is frequently not met, with waits of 2–4 weeks reported during peak periods. Follow up at the 10 business day mark if you haven't received a confirmation email.
  
  
• Return rejected due to condition disputes: Some returns are rejected on the grounds that items appear used or have had tags removed, even when customers dispute this. Photograph the item and its tags before packing your return, and retain all original packaging.
  
  
• Cancelled order, refund stalled: Customers whose orders are cancelled by Under Armour (e.g. due to stock unavailability) report extended delays receiving refunds - in some cases over 30 days. If Under Armour cancels your order, request a specific refund timeline in writing via the Help Centre.
  
  
• In-store ineligibility for certain payment methods: Customers arrive at a store with a Klarna or PayPal return only to be turned away. Check your original payment method before visiting a store. Klarna and PayPal orders must be returned by post.
  
  Poor customer service responsiveness during disputes: Multiple customers describe difficulty getting consistent responses from Under Armour, including scripted replies and lengthy waits. Document all contact with dates and reference numbers, and escalate to your card provider if a confirmed refund doesn't arrive within a reasonable timeframe.