Need to contact

Under Armour

and make sure they reply?

Under Armour Australia customer service is available via phone and email during published hours (Monday–Friday, 9:00am–5:00pm AEST, excluding public holidays), and the official contact page also lists a postal address in Alexandria, NSW.

The AU site is designed to push customers toward self-serve first (order lookup, delivery FAQs, and returns label generation), so you can often resolve common issues without waiting for an agent.

Public sentiment for the AU online store is mixed-to-negative overall. Many complaints focus on delivery and the time/effort involved in returns and refunds, even though the official policies and timeframes are clearly documented.

Common themes in customer complaints include:

• Shipping and fulfilment problems: delays, parcels that appear stuck, or “missing item” situations that take time to resolve.
• Returns and refunds taking longer than expected: frustration with the timeline and the need to follow the returns process exactly.
• Promo/discount confusion: sign-up discounts or promo terms not applying as expected, leading to back-and-forth with support.
• Sizing and quality disputes: fit inconsistency or durability concerns (especially footwear), which can escalate into an Under Armour faulty item return request if it is defective.
• Order cancellations tied to stock or processing: customers sometimes report unexpected cancellations/refunds and slow clarification.

For the fastest outcome, follow this sequence:

1. Start with self-serve order lookup: use guest login/order tracking to confirm status and capture details before contacting support: Track / guest login.
2. Check FAQs for common rule-based issues: delivery timing, returns requirements, and “can I cancel?” are covered here: FAQs.
3. Contact Under Armour directly for urgent or complex issues:
   
   • Phone (the Under Armour contact number Australia): 1800 863 372 (Mon–Fri, 9:00–5:00 AEST)
   • Email: customerservice@online.underarmour.com.au
   • Contact page: Under Armour contact us
4. If you need to return something, use the official return-label workflow: this is the cleanest path for Under Armour returns requests: Returns label / portal.

Tip: when you contact Under Armour online store customer support, include your order number, the email used on the order, and (if relevant) the date your parcel was lodged or last tracking scan (plus photos for faults), so the agent can decide faster.

Returns window: Under Armour accepts change-of-mind returns within 30 days from purchase using a pre-paid label, with items unworn, tags attached, and original packaging included - this is the key rule behind Under Armour free 30 day returns. Multiple orders must be returned separately.

Restricted / non-returnable items: underwear (including boxers and thongs) can’t be returned or exchanged. Headwear and electronics generally must be unused in original condition (or faulty). Sports masks are only returnable if faulty.

Refund timing: refunds are processed within 5 business days once the return parcel reaches the team, then can take up to 14 days depending on the bank. If you haven’t received it within 21 days, the policy directs you to contact support. Refunds go back to the original payment method and exclude shipping charges.

Exchanges: direct exchanges aren’t currently offered. Customers are advised to return for a refund and place a new order.

Order changes/cancellations: the FAQ states Under Armour can’t amend or cancel orders once placed because processing begins quickly; if you ordered incorrectly, the recommended path is to use the returns process after delivery.

In-store returns limitation: online order returns can be accepted in stores for credit card transactions, but online orders paid via PayPal or Klarna can’t currently be processed in-store - you’ll need your invoice for verification.

Shipping (Australia): free standard delivery applies over AU$129. Standard shipping is $9.99 under AU$129, and express delivery is AU$14.99. Orders are dispatched within 48 business hours, with standard delivery estimates commonly 3–8 business days (longer for regional/remote areas), and deliveries use Australia Post. Use this to set expectations for Under Armour's shipping times in Australia.

Faulty items / warranty-style support: the returns policy includes a faulty returns section and encourages contacting customer service so issues can be addressed.

Price match: a broad price match guarantee isn’t outlined in the AU returns policy. Pricing/discount disputes are best handled by contacting support with screenshots, timestamps, and cart/order details.

Consumer rights: Under Armour notes its policy doesn’t affect statutory rights and points customers to ACCC guidance for more information.