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Had an issue with Under Armour? Get a real response.
How to submit a complaint with Under Armour
For Under Armour Australia complaints (delivery problems, return/refund delays, faulty items, or in-store service issues), you’ll usually get the fastest outcome by sending: evidence → order details → one clear request.
Get your essentials ready
Have your order number, the email used on the order, tracking screenshots, and photos (wrong item, faulty item, damage to packaging).
Contact Under Armour Australia Customer Service
Use official Under Armour support first:
- Email: customerservice@online.underarmour.com.au
- Phone: 1800 863 372 (Mon–Fri, 9:00am–5:00pm AEST, excluding public holidays)
Use the Easy Returns portal (built-in tracking for returns/refunds)
To generate an Under Armour return label, start here: Easy Returns / start a return
You can log in (or continue as guest), select items, create a prepaid return label, and lodge the parcel with Australia Post.
In-store option (when you need face-to-face help)
Find a store here: Store locator
Note: Under Armour’s returns info includes limits for some online-payment types, so an Under Armour return in store may not be available for every online order (for example, some PayPal/Klarna scenarios).
For faulty or defective items
If you need a faulty item complaint, Under Armour’s AU FAQs advise emailing as soon as you discover the fault and including your order/item details plus a description of the issue (photos help).
Under Armour’s Australia help content is clearest around shipping, returns, and refunds:
Shipping expectations
Under Armour states:
- Standard delivery: 3–8 business days
- Express delivery: 1–5 business days
- Dispatch: within 48 business hours
It also states domestic Australian orders are delivered via Australia Post, and missed deliveries may be carded for collection.
Returns window and condition
Returns are accepted within 30 days from purchase, and items should be unworn with tags attached (with category-specific hygiene limits).
Refund timing
Under Armour states refunds are processed within 5 business days after the return reaches their team, and once approved, funds may take up to 14 days (bank-dependent). They advise contacting support if it hasn’t arrived within 21 days — which is also the best moment to escalate.
In-store returns limitation for some online payments
Under Armour’s AU returns page states in-store online-order returns are accepted for credit card transactions, with limitations noted for PayPal and Klarna.
Common complaints against Under Armour
Common themes seen in recent reviews and threads include:
- Delivery friction (paid for home delivery but required to pick up from the post office).
- Return/refund delays (shifting time estimates, needing to chase, longer waits in peak periods).
- Customer service responsiveness (from “sorted quickly by email” to slow/no replies).
- Product quality or wear concerns (especially footwear: early sole wear, discomfort, sizing/fit mismatch).
- Marketing/communications complaints (unwanted email frequency or unsubscribe issues).
Under Armour complaints submitted through Ajust
How other consumers Under Armour complaints got resolved
A customer paid for home delivery but was forced to collect from the post office. Providing tracking details and evidence and asking Under Armour to escalate with Australia Post helped push the issue as the sender.
A customer received a different colour item than expected and reported the issue was resolved quickly after emailing with a photo, invoice, and a simple “replace or refund” request.
A customer experienced a long returns delay before the refund arrived. Using the returns portal, keeping proof-of-lodgement and delivery scans, and escalating in writing once the published time window passed helped.
If Under Armour hasn’t resolved your complaint within reasonable timeframes:
- Reply in the same email thread and request escalation
Ask: “Please escalate this to a supervisor/returns team and confirm the expected resolution date.” Keeping one thread prevents context being lost. - If it’s a refund delay, use Under Armour’s published triggers
Reference their stated processing steps (5 business days after arrival + up to 14 days bank time) and their “contact us” threshold if the refund hasn’t arrived within 21 days. Attach return tracking, proof-of-lodgement, and your return confirmation. - If it’s delivery failure, escalate with sender + courier evidence
Because Under Armour ships domestic orders via Australia Post and recognises carding/collection scenarios, ask them to raise the delivery performance issue using your tracking number, attempted delivery date/time, and evidence (e.g., doorbell camera).
External escalation depends on what went wrong:
- Consumer rights (faulty goods / refund, repair, replace)
ACCC guidance explains consumer guarantees apply automatically, but the ACCC doesn’t resolve individual disputes. You normally contact the business first, then escalate via your state/territory consumer protection agency if needed. - Goods not supplied (order never arrives / not delivered on time)
ACCC guidance also explains businesses must provide a solution if they can’t supply what you paid for on time or within a reasonable time. - Privacy complaints
If you believe your personal information was mishandled, the Office of the Australian Information Commissioner (OAIC) pathway generally starts with complaining to the organisation first, then escalating externally if unresolved.
Under Armour Complaints FAQs
You’ve done your part, now it’s time to hold Under Armour accountable.
Take the final step and submit a complaint that gets seen and responded to.