Need to contact

Menulog

and make sure they reply?

Menulog is one of Australia’s largest food delivery services, offering support through in-app chat, email, phone, and a self-serve Help Centre. While the platform handles thousands of daily orders, customer experiences with support vary. Some users highlight fast resolution for missing meals or restaurant cancellations, while others report longer wait times and difficulty accessing real-time help.

That said, Menulog does provide multiple contact options, including live chat via the app, a support phone line, and a responsive social media team that often assists via Facebook or Twitter. If something goes wrong with your order, help is available, you just need to know where to look.

The most frequently reported issues from Menulog customers include:

• Late or Missing Deliveries: Orders showing as “delivered” despite never arriving, or drivers delivering to the wrong address.
  
  
• Refund Challenges: Customers often face delays or complications when trying to get a refund for incorrect or undelivered orders.
  
  
• Unresponsive Support: Some users report long hold times on chat or phone and difficulty getting a resolution without escalation.
  
  
• Order Errors: Cold food, missing items, or completely wrong meals. This is especially frustrating when contacting support takes extra effort.
  
  
• Hidden Contact Paths: Users frequently mention that it’s hard to find Menulog’s support phone number or email in-app, leading to added frustration.
  
  

Despite these issues, Menulog does make efforts to resolve complaints, especially when customers are persistent and provide clear order information.

There are several ways to contact Menulog, depending on how urgent your issue is:

• 📱 In-App Chat: Go to Settings > Customer Care in the Menulog app and start a chat with a support agent. Fastest option for live help.
  
  
• 📧 Email: Send a message to enquiries@menulog.com with your order number and issue. Best for non-urgent concerns or follow-ups.
  
  
• 📞 Phone: Call (02) 7201 5000. Standard call charges apply. Support hours vary; avoid Tuesdays if possible (longest wait times reported).
  
  
• 🌐 Help Centre: Visit menulog.com.au/help for FAQs and access to a “Submit a request” form (requires login).
  
  
• 💬 Social Media: Reach out on Facebook or Twitter. Some users get faster responses this way—just don’t post order details publicly.
  
  

💡 Tip: Always include your order number, account email, and a clear summary of the problem when contacting support, it speeds things up considerably.

Here’s what you need to know about how Menulog handles common service issues:

• Refunds: If your food doesn’t arrive, or your order is wrong or missing items, Menulog generally issues a credit or refund after investigating. Refunds to your card or PayPal take 3–5 business days.
  
  
• Cancellations: You can’t cancel orders in-app. You’ll need to contact support ASAP. If the restaurant hasn’t accepted the order, they may cancel it without charge.
  
  
• Food Quality Issues: If your food is cold or wrong, Menulog may issue a credit. They usually don’t resend meals, but they log feedback and work with restaurants.
  
  
• Delivery Responsibility: Orders “Delivered by Menulog” are fully managed by Menulog. Orders “Delivered by Restaurant” may require contacting the restaurant directly first.
  

• Resolution Timeframes: Most refunds or inquiries are resolved in 24–48 hours. Escalations or complex issues can take longer.
  

Menulog’s policies are built to protect customers from service mishaps, but you need to act quickly, ideally within 24 hours of the issue.