Trying to cancel

Menulog

? Avoid the runaround.

• Orders cannot be cancelled in-app → No direct cancel button. You must contact the restaurant or Menulog Customer Care.
  
  
• Eligible cancellations → Possible if the restaurant hasn’t started preparing food and a courier hasn’t been dispatched.
  
  
• Restaurant cancellations → If the restaurant cannot fulfil your order or rejects it, the order is cancelled automatically and refunded in full.
  
  
• Customer-initiated cancellations → May incur a partial or full charge depending on when you cancel.
  
  
• Subscriptions (e.g. Menulog+) → Can be cancelled anytime via account settings before your next billing date.
  

Cancelling an order:

1. Act fast → Check your order confirmation email or in-app order details.
   
   
2. Contact the restaurant → Call directly to ask if food has started. If not, request cancellation.
   
   
3. Contact Menulog Customer Care → Use in-app chat, email, or phone. Provide your order number and explain you wish to cancel.
   
   
4. Follow support instructions → Menulog will confirm if cancellation is possible and whether fees apply.
   
   
5. Get confirmation → Request email/chat proof of cancellation and refund.
   
   
6. Track your refund → Online payment refunds take 3–5 business days (up to 10). Cash orders are simply voided with no charge.
   

⚡ Tip: Menulog live chat in-app is often the fastest way to reach support.

• Cancel ASAP → Best chance of full refund if done within minutes of placing the order.
  
  
• After preparation starts → Menulog may deduct a partial cancellation fee (often ~50%).
  
  
• After driver dispatch → Usually too late. Order considered delivered, no refund.
  
  
• Pre-scheduled orders → Cancel well before prep time begins.
  
  
• Subscriptions → Cancel anytime before your next billing cycle to avoid renewal.
  

⚡ Once food is collected by the driver, cancellation is no longer possible.

• $0 fee for early cancellation → Full refund if the restaurant hasn’t accepted or started preparing the order.
  
  
• Partial charge (~50%) → If food is being prepared but not yet dispatched.
  
  
• Full charge (100%) → If food is ready, collected, or nearly delivered.
  
  
• No extra penalties → You won’t be billed beyond the original order. Fees come as reduced refunds.
  
  
• Automatic refunds → If Menulog or the restaurant cancels, you always receive 100% back.