Still waiting on a

Linkt

refund?

Linkt refunds a remaining account balance when you close your account, and corrects billing errors when an incorrect toll or fee is confirmed. Outside these two circumstances, most Linkt charges, including Toll Credit Pass value, are non-refundable.

When you are eligible for a Linkt refund:

• Account closure balance — When you close your Linkt account, any remaining credit (after all outstanding tolls, fees, and charges are deducted) is refundable. This applies to both Tag accounts and Tagless accounts.
• Incorrect toll charges — If Linkt incorrectly charges a toll or fee to your account, they will refund that amount within a reasonable timeframe once the error is confirmed, either after you report it or when Linkt identifies it independently.
• Billing errors on Toll Credit Passes — The only refund circumstance for a Toll Credit Pass is a confirmed incorrect charge. The overcharged amount is returned once verified.
• Fraudulent or mismatched number plate recognition — If you can demonstrate a charge was applied due to a plate misread or fraud, Linkt will investigate and issue a refund upon confirmation.

When you are not eligible for a Linkt refund:

• Unused Toll Credit Pass value — Linkt's Toll Credit Pass is explicitly non-refundable. Any unused value is lost at the end date, cannot be transferred to a new pass or other tolling product, and toll credits cannot be redeemed for cash.
• Administration and demand notice fees — Tolling Customer Ombudsman decisions have confirmed these fees are generally not refundable once paid through a collection process.
• Account Management Fees on business accounts are non-refundable.
• Outstanding balances at account closure — Your account will not close, and no refund will be issued, until all outstanding debts are cleared.

Key conditions that must be met:

• Tags must be returned within 10 business days of your cancellation notice.
• All outstanding balances must be paid in full before any refund is processed.
• You must be the registered account holder.
• Your refund is calculated from the "Remaining Account Balance" — total credits minus all outstanding debts.

Account Closure Balance Refund

1. Log into your Linkt account at linkt.com.au or via the Linkt mobile app.
2. Navigate to account settings and select "Close Account" (Account > Close Account in the app).
3. Return your tag by registered post or in person within 10 business days. Include your account number and full name with the returned tag.
4. Clear any outstanding balance. Your account will show "Awaiting Final Payment" until this is settled.
5. Wait for processing. Once underway, your account status will change to "Processing a Refund." Linkt will automatically refund to your registered payment card or bank account — no further action needed unless your payment details are out of date.
6. No current payment method on file? Linkt will mail a cheque to your registered address.
7. Check your final statement in your Linkt account. If it hasn't appeared within six weeks of your closure request, contact Linkt directly.

For step-by-step guidance, see Linkt's close your account help page.

Incorrect Charge Dispute

1. Log into your Linkt account and review your trip history for any disputed charge.
2. Submit a dispute via the online form — select "Query or dispute trips and charges" from the drop-down. You'll need: contact details, licence plate number, state or territory, Linkt account number, travel date, and reason for the dispute.
3. Alternatively, call 1300 381 570 (Monday–Friday, 9am–5pm AEDT) for specific billing disputes, or 13 33 31 (Monday–Friday, 7am–7pm AEDT) for general queries.
4. Lodge disputes promptly to prevent additional fees from accumulating. If mailing an objection, allow at least 7 days before the toll notice due date.
5. Track your complaint. Simple disputes are often resolved within a few business days; complex billing investigations take longer, but Linkt should keep you updated.

For more detail, see Linkt's incorrect charges help page.

Escalation: Tolling Customer Ombudsman

If your Linkt incorrect charge dispute or refund request remains unresolved, escalate to the Tolling Customer Ombudsman (TCO) — call 1800 43 13 84 or lodge online at tollingombudsman.com.au/make-a-complaint.

Note: from 1 January 2026, complaints about Linkt Sydney roads must be directed to the NSW Tollway Ombudsman (NTOL).

Account closure refunds:

• Account closure processing takes up to 21 days after your cancellation is recorded.
• Refund processing occurs within 10 business days after the account is formally closed.
• Total estimated time: Up to 4–5 weeks from your initial closure request to receiving your funds.
• Linkt's own help documentation states: "It can take up to four weeks to finalise refunds."
• If your final statement hasn't appeared in your account within six weeks of requesting closure, contact Linkt.

Incorrect charge refunds:

• Simple disputes are typically resolved within a few business days.
• Complex billing investigations take longer; Linkt does not publish a specific SLA beyond "within a reasonable time."

What can delay your Linkt refund:

• Failing to return your tag within the 10-business-day window.
• An outstanding balance that hasn't been cleared before closure.
• Out-of-date payment details or a lapsed card on your account.
• Cheque refunds (issued when no current payment method is on file) can extend the timeline significantly, up to 8 weeks in some cases.
• Real customer reports indicate the stated 4-week window is not always met; several customers have reported waiting 9+ weeks after account closure.

• Original payment card or bank account — Linkt's default method. The refund goes to the card or bank account currently listed on your account. This is the fastest option.
• Cheque by mail — If no current payment method is on file, a cheque is mailed to your registered address. This method adds significant time to the process, up to 8 weeks in some cases.
• Unclaimed money process — If Linkt cannot contact you after attempting to process the refund, funds are held and ultimately treated as unclaimed money: 12 months for Tag accounts, 6 years for Prepaid accounts, in line with relevant legislation.

Restrictions to be aware of:

• Toll credits accumulated through promotions or rewards cannot be redeemed for cash and are not refundable.
• Refunds are only processed once the account is formally closed and all outstanding amounts are cleared.
• You cannot redirect a refund to a different card or bank account while your account is in "Pending Closure" or "Processing a Refund" status.

• Refund delays well beyond the stated timeframe — The most frequently reported complaint. Multiple customers have waited 9–12+ weeks, significantly longer than Linkt's stated 4-week window. Call 13 33 31 proactively at the 4-week mark, keep proof of your tag return (use registered post), and if unresolved past six weeks, contact the Tolling Customer Ombudsman.
• Incorrect charges from number plate mismatches — Camera misreads and cloned or fake plates have caused customers to be billed for trips they never made. Check your Linkt account trip history regularly and dispute any unfamiliar charge immediately using the online form or by calling 1300 381 570.
• "No tag detected" video matching fees — Customers with a working tag in their vehicle have been charged additional video matching fees. If your tag is functioning correctly and these fees appear, contact Linkt and request a review.
• Non-refundable Toll Credit Pass value — Customers who purchase a Toll Credit Pass and don't use the full balance are sometimes surprised to find unused value cannot be refunded or transferred. Only purchase a pass value you are confident you will use before the expiry date.
• Outstanding balance blocking account closure — Accounts with small remaining balances can get stuck in "Awaiting Final Payment" status. Check for any outstanding amounts before requesting closure and clear them first.
• No current payment method on file — If a card has expired and no replacement has been added, Linkt defaults to a cheque refund, significantly extending the timeline. Confirm your payment details are current before initiating account closure.