Had an issue with

Linkt

? Get a real response.

You can submit a complaint to Linkt through several official channels, depending on how quickly you want the issue addressed.

Ways to lodge a complaint with Linkt include:

• Customer Care (phone or online chat)
  You can contact Linkt Customer Care via online chat, available 7:00am–10:00pm, seven days a week, or by calling 13 33 31 during business hours. If your issue has not been resolved through standard customer service, ask for it to be logged as a formal complaint.
• Online complaint form
  You can submit a written complaint using Linkt’s official online complaint form. This allows you to clearly explain the issue and ensures it is reviewed by the Customer Resolutions team.
• Mail
  Written complaints can be sent to:
  Linkt Customer ResolutionsReply Paid 87288
  Virginia BC QLD 4014

When submitting your complaint, include your account number or licence plate, details of the toll charges or issue, and the outcome you are seeking. Providing clear information upfront helps Linkt resolve complaints more efficiently.

Once a formal complaint is submitted, it is assigned to a member of Linkt’s Customer Resolutions team for review.

What typically happens next:

• You receive an acknowledgment, usually by email, and may be given a reference number.
• A dedicated resolutions specialist contacts you by phone or email to discuss the issue.
• You may be asked to provide supporting information, such as account records or vehicle details.
• Simple issues are often resolved within a few business days, while more complex matters may take longer.
• Linkt keeps you informed of progress and next steps throughout the investigation.

If an error is identified, such as incorrect toll charges or billing mistakes, Linkt will correct the issue and arrange refunds or fee reversals where appropriate. The goal is a fair and clear resolution, with communication maintained until the matter is finalised.

Linkt complaints most commonly relate to the following issues:

• Incorrect toll charges or trips that do not belong to the customer.
• Unexpected account deductions or unexplained fees.
• Duplicate toll charges caused by system or licence plate recognition errors.
• Accounts being suspended or referred to debt collection over small unpaid balances.
• Long phone wait times or having to repeat the issue to multiple support agents.
• Difficulties using the Linkt app or website, including login or payment errors.
• Late fees applied because toll notices were not received on time.