Trying to cancel Aussie Broadband? Avoid the runaround.
Can you cancel your Aussie Broadband subscription? Check eligibility and conditions
- No lock-in contracts → Most Aussie Broadband NBN plans are month-to-month. You can cancel anytime with no penalty.
- Primary account holder only → Cancellations must be made by the account holder for security (verified with 2FA or security questions).
- No notice period required → Aussie does not require 30 days’ notice. You only pay for the days you’re connected.
- Contract exceptions → Rare fixed-term deals (e.g., with Fetch TV or special promos) may involve early exit fees.
- Hardware conditions → If you have a Fetch TV box, it must be returned within 30 days or you risk a non-return fee.
How to cancel a Aussie Broadband subscription, service or order
Steps to cancel your Aussie Broadband service:
- Prepare your account details → Have your customer ID and account info ready.
- Call customer support → Dial 1300 880 905 (8am–midnight AEST, 7 days). This is the official cancellation line.
- Request cancellation → Tell the rep you want to cancel. They’ll confirm your ID with a code (2FA).
- Set cancellation date → Choose immediate cancellation or schedule a future date.
- Confirm pro-rata billing → Ask the rep to confirm your final bill will be adjusted for unused days.
- Get confirmation → Aussie will send an email confirmation of your cancellation and final account status.
- Return hardware if required → If you have a Fetch TV box, post it back within 30 days to avoid a $300 fee.
⚡ If you cannot call due to accessibility issues, email billing@aussiebroadband.com.au with your cancellation request. Be prepared for extra ID verification.
How long does a Aussie Broadband cancellation take?
- Effective immediately or future date → You choose when your service ends.
- No notice period → Cancel the same day if needed.
- Pro-rata billing → Aussie charges only for days you were connected. Cancel mid-month and get refunded for unused time.
- NBN cut-off → Service usually disconnects just after midnight on your chosen date. To use internet on a specific day, choose the following day for cancellation.
- Hardware return deadline → Fetch TV boxes must be returned within 30 days.
⚡ Tip: Cancel after your new ISP is connected to avoid downtime.
Aussie Broadband cancellation fees and final charges – what to expect
- $0 cancellation fee → No exit fees for most residential plans.
- Contracted services → If you’re on a rare fixed-term deal, early termination fees may apply (check your contract).
- Fetch TV non-return fee → $300 if you don’t return the Fetch box within 30 days.
- Outstanding bills → Any overdue invoices must be paid before closure.
- No hidden fees → Unlike many ISPs, Aussie doesn’t charge disconnect fees.
Aussie Broadband cases submitted through Ajust
After a full day without internet, Aussie Broadband told me it might not be fixed until the next afternoon. It’s frustrating paying for a service that just drops out, especially when I rely on it every day. I shouldn’t have to use my mobile data just to stay connected. - Anne
When my internet went down again, I realised I’ve been paying more while getting less reliability. It’s not fair that prices rise while service keeps failing. I asked for a discount because these repeated outages have really impacted my work. - Greg
I switched from Telstra to Aussie Broadband thinking I’d get better performance, but two rooms away from the modem my speeds are worse than before. I tried resolving it but was told nothing could be done. That’s not good enough after being convinced to switch. - Craig
We upgraded to fibre, but weeks later still had no working connection. After multiple calls and technician visits, we were left without internet for work or school. I just want accountability and proper communication when things go wrong. - Brian
Consumer experiences with Aussie Broadband cancellations
Smooth and fast → Many customers report cancelling via a quick 3-minute call, with pro-rata refunds received in ~2 weeks.
Retention offers → Some users say Aussie offered $20/month discounts before they confirmed cancellation.
Accessibility struggles → A few customers found phone-only cancellation difficult. Aussie asked for statutory declarations via email as a workaround.
Aussie Broadband Cancellation FAQs
Can I cancel my Aussie Broadband plan at any time without penalties?
Yes, you can cancel your Aussie Broadband plan anytime since most NBN plans are month-to-month. There are no lock-in contracts or exit fees for standard services. However, if you’re on a rare fixed-term deal such as one bundled with Fetch TV, early termination fees may apply. Always check your plan details before cancelling to avoid surprises.
What’s the fastest way to cancel my Aussie Broadband service?
The quickest way is to call 1300 880 905 between 8am and midnight AEST. Have your account ID ready for verification and request cancellation immediately or schedule it for a future date. You’ll receive confirmation by email once your service is closed. If you can’t call, email billing@aussiebroadband.com.au with your request for an alternative process.
Do I need to return my Fetch TV box after cancelling?
Yes, Fetch TV boxes must be returned within 30 days of cancellation to avoid a $300 non-return fee. Aussie Broadband will confirm return instructions in your cancellation email. Send it back promptly to prevent charges and ensure your final bill is accurate.
Will I be charged after I cancel my Aussie Broadband service?
No, Aussie Broadband bills pro-rata, meaning you only pay for the days you’re connected. There are no disconnect or hidden fees. If you cancel mid-month, any unused credit or overpayment will be refunded. To stay connected until your new provider is active, schedule your cancellation for the following day.
Tried to cancel but Aussie Broadband made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.