Trying to cancel

Aussie Broadband

? Avoid the runaround.

• No lock-in contracts → Most Aussie Broadband NBN plans are month-to-month. You can cancel anytime with no penalty.
  
  
• Primary account holder only → Cancellations must be made by the account holder for security (verified with 2FA or security questions).
  
  
• No notice period required → Aussie does not require 30 days’ notice. You only pay for the days you’re connected.
  
  
• Contract exceptions → Rare fixed-term deals (e.g., with Fetch TV or special promos) may involve early exit fees.
  
  
• Hardware conditions → If you have a Fetch TV box, it must be returned within 30 days or you risk a non-return fee.
  

Steps to cancel your Aussie Broadband service:

1. Prepare your account details → Have your customer ID and account info ready.
   
   
2. Call customer support → Dial 1300 880 905 (8am–midnight AEST, 7 days). This is the official cancellation line.
   
   
3. Request cancellation → Tell the rep you want to cancel. They’ll confirm your ID with a code (2FA).
   
   
4. Set cancellation date → Choose immediate cancellation or schedule a future date.
   
   
5. Confirm pro-rata billing → Ask the rep to confirm your final bill will be adjusted for unused days.
   
   
6. Get confirmation → Aussie will send an email confirmation of your cancellation and final account status.
   
   
7. Return hardware if required → If you have a Fetch TV box, post it back within 30 days to avoid a $300 fee.
   

⚡ If you cannot call due to accessibility issues, email billing@aussiebroadband.com.au with your cancellation request. Be prepared for extra ID verification.

• Effective immediately or future date → You choose when your service ends.
  
  
• No notice period → Cancel the same day if needed.
  
  
• Pro-rata billing → Aussie charges only for days you were connected. Cancel mid-month and get refunded for unused time.
  
  
• NBN cut-off → Service usually disconnects just after midnight on your chosen date. To use internet on a specific day, choose the following day for cancellation.
  
  
• Hardware return deadline → Fetch TV boxes must be returned within 30 days.
  
  

⚡ Tip: Cancel after your new ISP is connected to avoid downtime.

• $0 cancellation fee → No exit fees for most residential plans.
  
  
• Contracted services → If you’re on a rare fixed-term deal, early termination fees may apply (check your contract).
  
  
• Fetch TV non-return fee → $300 if you don’t return the Fetch box within 30 days.
  
  
• Outstanding bills → Any overdue invoices must be paid before closure.
  
  
• No hidden fees → Unlike many ISPs, Aussie doesn’t charge disconnect fees.