Prepaid Mobile Plans:
Generally non-refundable for change-of-mind after activation. Exceptions include inability to deliver the service (e.g., network incompatibility after upgrades). In such cases, Amaysim often provides refunds for unused credit.

Postpaid Mobile Plans:
Refunds may be provided for overpayments or cancellations partway through a billing cycle (pro-rata refunds). Typically, no early termination fees apply.

Devices and Hardware:
Refunds available under standard Australian Consumer Law if devices are faulty or dead on arrival. Change-of-mind returns for opened and functional devices aren't accepted.

NBN/Home Internet:
30-day satisfaction guarantee for new NBN customers. If dissatisfied, you must notify Amaysim within 30 days for a refund of the first monthly fee (installation fees not included).

Billing Errors & Overcharges:
Erroneous charges, double billing, or unused top-ups can be refunded promptly upon verification.

No Coverage or Service Issues:
Amaysim offers refunds or credits if their network fails to provide adequate service. They frequently accommodate users facing legitimate network issues.

Exclusions:

• No refunds on prepaid plans for simple change-of-mind after activation.
  
  
• Partial usage periods generally don't qualify unless under NBN satisfaction guarantee.
  
  
• Refunds on third-party purchases handled by original retailer unless explicitly covered by Amaysim.
  
  
• No refunds for promotional free months or discounts.
  

1. Contact Amaysim Customer Support:
   
   
   • Phone: 1300-808-300 (during business hours).
     
     
   • Live Chat: Recommended for convenience and documentation.
     
     
   • Email/Form: Via Amaysim’s support webpage.
     
     
2. Verification:
   Provide account details (name, DOB, email, account PIN if applicable).
   
   
3. Explain Reason for Refund:
   Clearly state your issue (network problem, billing mistake, faulty device, etc.) and refund expectation.
   
   
4. Follow Instructions / Provide Evidence:
   Follow any troubleshooting or device return procedures as guided.
   
   
5. Confirm Refund Amount and Method:
   Ensure Amaysim confirms exact amount and payment method (original card, bank transfer, or account credit).
   
   
6. Obtain a Reference:
   Request reference number or confirmation email for tracking.
   
   
7. Return Equipment (if applicable):
   Promptly send any required devices back following provided instructions.
   
   
8. Wait for Processing:
   Refund typically takes 5-10 business days after approval.
   
   
9. Follow-Up:
   Contact support if refund delays occur.
   

• Initial Support Response: Immediate via chat or phone; 24-48 hours via email.
  
  
• Approval Time: Instant for straightforward cases. Up to 1-2 weeks if equipment return is involved.
  
  
• Processing Payment: Usually 5-7 business days (credit/debit cards), quicker via PayPal (1-3 days).
  
  
• Real Customer Experiences: Many customers report refunds within a week. Minor delays are possible if bank details need updating or managerial approvals are required.
  

Overall: Expect refunds within approximately 1-2 weeks, quicker for straightforward cases.

• Original Payment Method:
  Refunds processed back to credit/debit card, PayPal, or direct debit.
  
  
• Account Credit:
  Offered for minor billing issues or as goodwill, typically if continuing Amaysim services.
  
  
• Bank Transfer (EFT):
  Alternative method if original payment method unavailable.
  
  
• No Cash/Cheques:
  Amaysim does not provide physical cash or cheque refunds.
  
  
• Refund of Unused Subscription:
  Typically pro-rata refunds for unused portions of multi-month plans if service issues occur.
  
  
• Third-Party Refunds:
  Generally require contacting original retailer, unless specifically managed by Amaysim.
  

• Misunderstanding Prepaid Refunds:
  Customers often unaware they might be eligible for refunds in specific circumstances (network issues, incompatibility).
  
  
• Escalation Required (Rare):
  Occasionally initial support may reject valid requests. Complaints typically resolves these promptly.
  
  
• Porting vs Refund Timing:
  Important to confirm refund eligibility before porting out your number to avoid complications.
  
  
• Refunds Not Appearing:
  Rare technical delays. Contacting support usually resolves these promptly.
  
  
• Over-refunding:
  Occasional goodwill gestures by Amaysim lead to minor over-refunds, positively surprising customers.
  
  
• TIO Escalation:
  Rarely needed but effective for unresolved disputes. Mentioning TIO typically accelerates refund processes.