Trying to cancel Amaysim? Avoid the runaround.
Can you cancel your Amaysim subscription? Check eligibility and conditions
Amaysim offers no-lock-in contracts, giving you full flexibility to cancel any time:
- No Minimum Contract:
Whether prepaid (28-day renewals) or postpaid, you can cancel at any moment without penalty. - Auto-Renew or One-Off:
Easily disable auto-renew to naturally let your plan expire at the end of your current period. - Immediate Cancellation:
Immediate termination is available through customer support, but you'll lose any remaining prepaid days or data. - Number Porting:
If you want to retain your number when switching providers, don't cancel directly. Porting your number will automatically cancel your Amaysim service safely. - Prepaid vs Postpaid:
No cancellation fee, but prepaid plans forfeit remaining days. Postpaid users still pay the full billing cycle. - Add-ons & Roaming Packs:
Add-ons like roaming packs are non-refundable if unused. Disable add-ons easily to prevent future charges.
Key Reminder:
Always port your number first if you want to keep it. Direct cancellation forfeits your phone number.
How to cancel a Amaysim subscription, service or order
Cancellation is straightforward:
If Switching Providers (Keeping Your Number):
- Choose a New Provider:
Request number porting with your new provider using your Amaysim details. - Wait for Porting Completion:
Usually done within minutes or hours. Your Amaysim account automatically cancels once the port is complete. - Check for Final Invoice:
Postpaid users may get a final bill within two months for delayed usage charges.
If Cancelling Without Porting:
- Turn Off Auto-Renew:
Log in via My Amaysim or app, toggle off auto-renew, and let the plan expire naturally. - Immediate Cancellation (optional):
Contact support via live chat, phone (1300 808 300), or email (service@amaysim.com.au) to cancel instantly. - Confirm Cancellation:
Expect an email confirmation. Service termination is immediate or same-day.
Important Tip:
Download important voicemails or messages before cancelling, as your SIM will deactivate immediately.
How long does a Amaysim cancellation take?
Cancellation timelines are flexible:
- Number Porting:
Typically takes minutes to hours during business days. Your Amaysim account cancels immediately upon port completion. - Immediate Cancellation:
Processed instantly upon contacting Amaysim support. No notice period required. - Service Expiry After Auto-Renew Disabled:
Your plan transitions to Pay As You Go (inactive if no credit). After 90 days inactive, service may suspend; after 365 days, your number is permanently recycled. - Postpaid Final Billing:
If cancelling mid-cycle on postpaid, you'll owe the full monthly fee. No pro-rata refunds.
Recommended Timing:
Cancel or port just before your next auto-renewal to maximise your prepaid plan’s value.
Amaysim cancellation fees and final charges – what to expect
Amaysim has no cancellation or exit fees - just straightforward billing:
- No Exit Fee:
No penalty or termination fee, ever. - Unused Plan Value:
If prepaid, unused days or data are forfeited upon cancellation. - Outstanding Charges (Postpaid):
Final invoices may include delayed charges (e.g., roaming) up to two months post-cancellation. - SIM or Device Costs:
No fees or equipment returns upon cancellation. Devices purchased outright remain yours.
Summary:
The only cost is losing unused prepaid credit or paying your full postpaid monthly fee upon exit. No hidden charges.
Amaysim cases submitted through Ajust
My number was cancelled by Amaysim even though I had confirmation that international roaming was active until late May. I wasn’t warned or given a chance to act, and losing that number disrupted access to essential services. I had to push for them to reassess the decision, since it was still technically within the valid roaming period. - Khai
Consumer experiences with Amaysim cancellations
Smooth Porting: Most users reported rapid, seamless number transfers to new providers.
No Bill Shock: Users consistently found no unexpected charges post-cancellation. Final bills were clear and prompt.
Goodwill Refunds: Some customers reported refunds during network disruptions or billing errors, highlighting Amaysim's fairness.
Amaysim Cancellation FAQs
Can I cancel my Amaysim plan at any time without penalty?
Yes, Amaysim has no-lock-in contracts, so you can cancel anytime without exit fees. Prepaid users can simply disable auto-renew and let the plan expire, while postpaid users can cancel mid-cycle but will still pay for the full billing month. For immediate cancellation, contact support-but note that unused prepaid credit won't be refunded.
What’s the safest way to cancel Amaysim and keep my phone number?
To keep your number, start porting with your new provider before cancelling Amaysim. Porting out automatically cancels your Amaysim account once the transfer completes. If you cancel directly first, you risk losing your number permanently. Always confirm the port is complete before removing the SIM.
Will I get a refund for unused days or data if I cancel Amaysim early?
No, Amaysim doesn’t refund unused prepaid days or data when you cancel. Postpaid users also won’t receive pro-rata refunds-you're charged for the full billing cycle. To avoid wasted value, consider cancelling just before your next renewal date.
How long does it take to cancel my Amaysim service?
Cancellation can be instant or take a few hours, depending on how you cancel. Porting your number typically completes within hours during business days, immediately ending your Amaysim plan. Direct cancellation via support is processed on the same day. If you turn off auto-renew, your service expires after 90 days of inactivity.
Tried to cancel but Amaysim made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.