Need to contact

Petbarn

and make sure they reply?

Petbarn is one of Australia’s most trusted pet supply retailers, with over 150 stores nationwide and a standout reputation for friendly, knowledgeable service, both online and in-store. As part of the Greencross group, Petbarn offers a range of convenient customer support options designed to help pet owners quickly resolve issues or get advice.

Support channels include:

• 📞 Phone support (7 days a week)
  
  
• 💬 Live website chat
  
  
• 📨 Email or online contact form
  
  
• 🏪 In-store support across all Petbarn locations

Many customers highlight Petbarn’s “above and beyond” service, with positive feedback for both in-store staff and responsive online support. Whether you’re managing an online order, returning a product, or price matching, Petbarn’s customer-first attitude gives shoppers confidence that help is always available when needed.

While most Petbarn experiences are positive, some common issues do arise:

• 🚚 Online Order Delays: Some deliveries arrive late, with rare cases of missing items or unsafe delivery spots.
  
  
• 💸 Promo Code Glitches: Discount codes occasionally fail at checkout, leading to calls for manual application.
  
  
• 🧾 Pricing Confusion: A few complaints involve overcharges or lack of awareness around the Price Match Guarantee.
  
  
• 📞 Variable Service: While most interactions are friendly, isolated reviews report unhelpful or rude service on rare occasions.
  
  
• 🐶 Product Problems: Issues include broken toys or pets disliking food - usually resolved via returns or Petbarn’s Taste Guarantee.
  

Despite these hiccups, Petbarn is proactive in resolving complaints, thanks to flexible policies, fast response times, and a culture that values customer satisfaction.

Need help? Petbarn offers multiple easy ways to get in touch:

• 📞 Call 1300 655 896 – Available Mon–Fri (8am–7pm) & weekends (9am–5pm).
  
  
• 💬 Live Chat on Website – Look for the “Chat with us” icon for real-time help.
  
  
• 📝 Online Contact Form – Petbarn Contact Us page lets you submit your enquiry quickly.
  
  
• 📧 Email: Send support queries to info@petbarn.com.au or returns to onlinereturns@petbarn.com.au
• 🏪 In-store Help: Visit any Petbarn store for returns, exchanges, or product support.
  
  
• 📱 Social Media Support: Message Petbarn on Facebook or Instagram for guidance on where to get help.
  

💡 Tip: Have your order number or receipt ready when contacting support for faster service.

• ✅ 30-Day Return Policy: Change of mind? Return most products within 30 days, just keep the original packaging.
  
  
• 🐾 Taste Guarantee: Not happy with a pet food purchase? You have 45 days to return it (even if it’s opened).
  
  
• 💸 Price Match Guarantee: Find a better price elsewhere? Petbarn will match it at time of purchase (conditions apply).
  
  
• 🚫 Order Cancellations: Orders can’t be changed once processed, but returns are accepted after delivery.
  
  
• 🛠️ Warranty & Repairs: Faulty products are covered under Australian Consumer Law and manufacturer warranties.
  
  
• 🚚 Delivery Policy: Free delivery for orders over $49 (metro areas); Same-Day 2-Hour Delivery available in select zones.
  
  
• ♻️ Loyalty Rewards: Forgot to use your Friends For Life points? Petbarn support can add them retroactively.
  
  

Petbarn’s policies are designed to be fair and flexible - whether you’re returning a toy or price matching dog food, you’ll be treated with care and respect.