Trying to cancel

Petbarn

? Avoid the runaround.

Petbarn offers flexible cancellations for both regular and Repeat Delivery orders, provided you act before dispatch. The main eligibility condition is timing: cancellations must happen before your order leaves the warehouse. Once dispatched, cancellation is not possible, but you can still return items within 30 days for a refund.

Repeat Delivery subscriptions (Petbarn's auto-ship service) can be cancelled easily at any time through your online account, as long as the next shipment hasn’t dispatched. There's no minimum term or penalties for cancelling subscriptions or standard orders.

If you placed an order using promotions or multi-buy discounts, cancelling items may affect your overall pricing - your remaining items may revert to normal pricing. If you’re using Click & Collect and no longer want the order, it's best to formally cancel to expedite your refund.

Follow these clear steps to quickly and easily cancel your Petbarn order or subscription:

For Regular Orders (Before Dispatch):

1. Contact Petbarn Customer Service Immediately:
   
   
   • 📞 1300 655 896 (fastest method).
     
     
   • 📧 Email: online@petbarn.com.au.
     
     
2. Provide Your Order Details: State your order number and clearly request cancellation.
3. Request Confirmation: Petbarn will confirm via email that your order is cancelled and the refund is being processed.
   
   

If your order has already dispatched, Petbarn cannot intercept it, you'll need to return the items using their simple returns process.

For Repeat Delivery (Subscriptions):

1. Log in to your Petbarn account: Go to the “Repeat Delivery” section.
   
   
2. Manage or Cancel your Subscription: Click “Manage” and select “Cancel.”
   
   
3. Confirm the Cancellation: Your future deliveries will stop immediately. Alternatively, Petbarn customer service can cancel subscriptions for you upon request.
   
   

For Click & Collect:

• Call Petbarn Customer Service (1300 655 896) or the specific store to formally cancel your pickup order.
  

Timing is crucial to successfully cancelling your Petbarn order:

• Regular Orders: Must be cancelled before dispatch. Petbarn processes orders quickly, often within hours, so act fast.
  
  
• Repeat Delivery Orders: Cancel at least 24–48 hours before your next scheduled shipment to prevent charges or dispatch.
  
  
• 2-Hour Delivery Orders: These orders dispatch extremely fast. Contact Petbarn immediately (within minutes) after ordering to cancel.
  
  
• Click & Collect Orders: Cancel promptly before collection. Uncollected orders may be auto-cancelled after 7 days, but proactive cancellation is best.
  

If you've missed the cancellation window (i.e., after dispatch), you can still use Petbarn's 30-day return policy.

Petbarn does not charge any fees for cancelling orders or subscriptions:

• No Cancellation Fees:
  Cancel before dispatch, and Petbarn refunds the entire amount including delivery charges.
  
  
• Returns for Change of Mind:
  Return items within 30 days at no additional cost (excluding postage if mailed back), with no restocking fees.
  
  
• Partial Order Cancellations:
  You won’t be penalised or charged fees when cancelling part of your order before dispatch. Petbarn refunds the relevant portion fully.
  
  
• Subscription Discounts:
  You keep any discounts from initial subscription orders, with no penalties for early cancellation.
  
  

Petbarn’s no-fee approach reflects their commitment to customer satisfaction - ensuring hassle-free cancellations.