Dell

refund policy – how to claim your money back

Dell Australia offers a 15-day return window for personal (non-business) customers on most Dell-branded products. If you’re not satisfied with your purchase and the item is in “as-new” condition with original packaging, you’re entitled to a refund and no restocking fee. This only applies if you purchase through Dell’s consumer channel.

Business customers may face restocking fees (up to 15%) and fewer return rights. Software and special-order items (like enterprise hardware or custom builds) are excluded unless faulty.

Faulty products are covered under Australian Consumer Law and Dell’s DOA policy. If your device has a major fault within 14 days, Dell will typically offer a replacement or refund.

1. Start the Return – Visit Dell.com/orders, locate your order, and click “Return Items.” Alternatively, call Dell’s Customer Care at 1800 812 393.
   
   
2. Get Return Authorisation – Dell will approve your return and email a return label or courier instructions.
   
   
3. Package the Product – Include all original items (box, manuals, accessories). Remove personal data from devices.
   
   
4. Ship the Item – Use the provided label or schedule a pickup. Dell typically covers return shipping for consumers.
   
   
5. Dell Processes Refund – After inspection, your refund will be issued to the original payment method.
   

Refunds usually take 10–15 business days from when Dell receives your return. Some customers see money back within a week, while others report delays if system updates stall.

Keep an eye on your Dell Order Status page. If it’s been over 15 business days since Dell received your return, contact support with your tracking and RMA info. Dell can manually push through refunds when needed.

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• Credit/debit card → Refunded directly to the same card.
  
  
• PayPal → Funds go back to your PayPal account.
  
  
• Finance providers (e.g. Zip Money) → Balance adjusted, or installments refunded.
  
  
• Bank deposit → Used if the original method is unavailable (e.g. expired card).
  
  
• Gift credits → If you used a promo code or gift card, Dell may issue an equivalent credit.

Note: Business customers may see restocking fee deductions (up to 15%). Consumer returns do not usually incur this.

• Restocking fee surprises – Applies if purchased under a business account by mistake.
  
  
• Slow processing – Sometimes internal systems don’t trigger the refund. Escalation helps.
  
  
• Missing return label – If Dell hasn’t provided it, reach out ASAP.
  
  
• Partial returns – Keep the printer from a bundle? Dell may deduct its value.
  
  
• Department miscommunication – If you’re stuck in a support loop, try the Dell forum or request escalation.