Can’t reach Uber support? We’ll help you get through.
If Uber is ignoring you, Ajust helps you reach real support or file a complaint that actually gets a response.
Uber customer support overview
Uber’s customer support in Australia is designed to be fast, digital-first, and available 24/7. Most help is delivered through the Uber app or website, allowing riders and Uber Eats users to report issues, request refunds, or get answers to common questions without needing to call.
While Uber resolves most everyday problems (like billing fixes or missing food items) quickly, more complex issues may require a follow-up. Though the brand is widely used and trusted for convenience, some customers report mixed experiences – particularly when trying to reach a human or resolve edge-case scenarios. Still, knowing how and where to seek help with Uber makes all the difference.
Common Uber customer issues and complaints
Customers commonly report the following issues:
- Unexpected charges like cancellation fees or duplicate payments.
- Difficulty reaching human support, as Uber doesn't offer a standard phone line for riders.
- Ride-related concerns such as unsafe driving or poor vehicle condition.
- Uber Eats order problems including missing, cold, or incorrect food deliveries.
- Account issues like being locked out or having accounts wrongly suspended.
These complaints often stem from automated processes that can feel impersonal, but most users who persist do get resolution, especially when using the right support channels.
How to contact Uber customer support
There are multiple ways to reach Uber support in Australia:
- In-app help (best method): Go to “Your Trips” in the app, select the ride or order, then tap “Help.” Submit an issue directly to Uber’s support team.
- Online Help Centre: Visit help.uber.com to browse FAQs or submit an issue (log-in required).
- Uber Eats in-app chat: For food delivery problems, use the “Report Issue” or “Get Help” button on your order.
- Social media (fastest for urgent issues): DM @Uber_Support on X (formerly Twitter).
- Critical issues: Use the in-app “Safety” section during a trip or call 000 for emergencies.
⚠️ Note: Uber does not offer a customer phone number for riders. The 13-UBER (13 82 37) line allows ride bookings, not support.
Uber key customer policies: refunds, returns, cancellations and more
- Refunds: Uber typically refunds charges for no-shows, incorrect fares, or missing food – but you must report the issue promptly.
- Cancellations: Free within the first 5 minutes, otherwise a fee may apply. You can contest unfair fees via the app.
- Price matching: Not available. Uber uses dynamic pricing and does not match competitor rates.
- Lost items: You can contact the driver via the app. A $15 return fee may apply.
- Promo credits: Often expire and are non-refundable if unused. Refunds typically apply to paid transactions only.
- Safety & privacy: Uber has a critical incident process and supports account security issues.
Real Uber Complaints Submitted Through Ajust
I tried everything to fix my Uber account after they blocked me from logging in-new screenshots, support chats, even reinstalling the app. But all I got was silence or confusing replies. There’s no real person to talk to and no way to move forward. It’s infuriating. - T
I called and messaged Uber more than 50 times just to update my bank account so I could get paid. The old account is closed and the money bounced back, but I still haven’t been paid and no one is helping me fix it. - Long
I’ve been trying to complete my Uber X signup for over 10 days, but support keeps giving me the same unhelpful answer that doesn’t resolve the issue. I even asked to speak with a manager, but was told they were unavailable. I just want this sorted. - Neville
After getting charged $95 for a mess we didn’t make, I reached out to Uber but there’s no one to actually explain things to. No proper investigation, no chance to dispute it. Just money gone and no way to talk to a human. - Cindy
Recent customer experiences with Uber customer service
✅ Positive: A rider reported an unresponsive driver. Uber’s agent cancelled the trip, refunded the fare, rebooked a cheaper ride, and added a $20 credit within minutes
⚠️ Delayed resolution: Some users report having to follow up multiple times to get a refund or resolve account issues.
🍔 Uber Eats cases: Users often get fast refunds for missing items, but occasionally must escalate via in-app chat to receive full credit.
Official Uber Customer Service Links & Contact Information
Uber Contact FAQs
How do I get help from Uber customer support in Australia?
The fastest way to contact Uber support in Australia is through the Uber app. Select your trip or order, tap “Help,” and submit your issue. For food delivery, in-app chat via Uber Eats works well, and @Uber_Support on X (Twitter) often responds quickest for urgent problems. Uber doesn’t offer a standard rider phone line-knowing this saves time and helps you go straight to the most effective channel.
Why does Uber charge cancellation or duplicate fees, and can I get a refund?
Uber applies cancellation fees after five minutes or for no-shows, and duplicate charges can occur due to processing issues-but refunds are often possible. Use the in-app Help section promptly to report any unfair charges. Fast action boosts your chance of getting your money back without hassle.
Why is it so hard to speak to a real person at Uber?
Uber prioritises digital-first support, using automation to resolve most issues-but this can feel impersonal or frustrating in complex cases. Human help is limited by design, so it’s best to use targeted in-app options or DM Uber Support on social media for a quicker response when automated tools fall short.
What if I lost an item in an Uber or had a major safety issue?
For lost items, the app lets you contact your driver directly-though a $15 return fee may apply. For urgent safety concerns, use the in-app Safety section during the trip or call 000 in emergencies. Uber does have a critical incident process, but response time may vary depending on the severity of the issue.
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