Uber’s customer support in Australia is designed to be fast, digital-first, and available 24/7. Most help is delivered through the Uber app or website, allowing riders and Uber Eats users to report issues, request refunds, or get answers to common questions without needing to call.

While Uber resolves most everyday problems (like billing fixes or missing food items) quickly, more complex issues may require a follow-up. Though the brand is widely used and trusted for convenience, some customers report mixed experiences – particularly when trying to reach a human or resolve edge-case scenarios. Still, knowing how and where to seek help with Uber makes all the difference.

Customers commonly report the following issues:

• Unexpected charges like cancellation fees or duplicate payments.
  
  
• Difficulty reaching human support, as Uber doesn't offer a standard phone line for riders.
  
  
• Ride-related concerns such as unsafe driving or poor vehicle condition.
  
  
• Uber Eats order problems including missing, cold, or incorrect food deliveries.
  
  
• Account issues like being locked out or having accounts wrongly suspended.

These complaints often stem from automated processes that can feel impersonal, but most users who persist do get resolution, especially when using the right support channels.

There are multiple ways to reach Uber support in Australia:

• In-app help (best method): Go to “Your Trips” in the app, select the ride or order, then tap “Help.” Submit an issue directly to Uber’s support team.
  
  
• Online Help Centre: Visit help.uber.com to browse FAQs or submit an issue (log-in required).
  
  
• Uber Eats in-app chat: For food delivery problems, use the “Report Issue” or “Get Help” button on your order.
  
  
• Social media (fastest for urgent issues): DM @Uber_Support on X (formerly Twitter).
  
  
• Critical issues: Use the in-app “Safety” section during a trip or call 000 for emergencies.
  

⚠️ Note: Uber does not offer a customer phone number for riders. The 13-UBER (13 82 37) line allows ride bookings, not support.

• Refunds: Uber typically refunds charges for no-shows, incorrect fares, or missing food – but you must report the issue promptly.
  
  
• Cancellations: Free within the first 5 minutes, otherwise a fee may apply. You can contest unfair fees via the app.
  
  
• Price matching: Not available. Uber uses dynamic pricing and does not match competitor rates.
  
  
• Lost items: You can contact the driver via the app. A $15 return fee may apply.
  
  
• Promo credits: Often expire and are non-refundable if unused. Refunds typically apply to paid transactions only.
  
  
• Safety & privacy: Uber has a critical incident process and supports account security issues.