Trying to cancel Uber? Avoid the runaround.
Can you cancel your Uber subscription? Check eligibility and conditions
Yes, Uber gives you flexible cancellation options across rides, Uber Eats, and subscriptions:
- 🚗 Uber Rides: Cancel anytime, but to avoid a cancellation fee, cancel within the grace period (usually 2 minutes for UberX, 5 minutes for premium rides). No-show fees apply if you don’t show up.
- 🍔 Uber Eats: Cancel in-app, but full refunds are only guaranteed if the restaurant hasn’t accepted yet. Once accepted, you may still be charged.
- 🏷️ Uber One: Cancel anytime via app or web with no cancellation fee. Just cancel 48 hours before your renewal to avoid the next charge.
Timing matters. Most Uber cancellations are self-serve, but charges depend on when you act.
How to cancel a Uber subscription, service or order
Here’s how to cancel each Uber service:
Cancel a Ride:
- Open Uber app → Tap your trip.
- Tap Cancel Trip.
- Confirm. The app shows if a fee applies.
- Fee charged? Request a refund under Help → Trip Issues.
Cancel an Uber Eats Order:
- Open Uber Eats app → Go to Active Orders.
- Tap Cancel Order.
- The app will warn you of any fees.
- Confirm. View your refund/charges under Order History.
Cancel Uber One Membership:
- Uber app → Account → Uber One.
- Tap Manage Membership → “End” or “Cancel.”
- Confirm cancellation. If within 48 hours of renewal, contact Uber support to cancel manually.
Pro tip: Use app support to keep a record. Some cancellations are time-sensitive, so act fast.
How long does a Uber cancellation take?
- ⏱️ Uber Rides: Cancel anytime, but fees apply after 2–5 mins. No hard deadline, but earlier = no fee.
- 🍱 Uber Eats: Cancel before the restaurant accepts for a full refund. Once accepted, you may pay full price.
- 🧾 Uber One: Cancel 48+ hours before renewal to avoid next charge. Cancel mid-month and keep perks till month end.
🧠 Key: Cancellations are instant, but fees and refunds depend on timing.
Uber cancellation fees and final charges – what to expect
Here’s what you might be charged:
- 🚘 Ride cancellation fee: ~AUD $10 if you cancel late or no-show. Displayed at time of cancellation.
- 🍔 Uber Eats: Cancel early = no charge. Cancel after restaurant accepts = you pay for the food.
- 💳 Uber One: No fee to cancel. But no refund if you’ve already paid for the month/year—unless you just renewed.
🔁 Most charges are flat fees or based on your order/ride. Refunds and waivers are available if you act quickly or the service fails.
Uber cases submitted through Ajust
I booked a ride to the airport that was confirmed days in advance, but at pickup time, no driver showed. With a flight to catch, I had to scramble to arrange alternate transport - and Uber still charged me a cancellation fee. I felt completely let down and stressed. - Kent
I had a driver cancel my ride just seconds before pickup - after already watching them pull up, back away, and drive off. I almost got my hand caught in the door as I reached for it. Then I was charged a fee for cancelling. How is this fair? - Leah
We tried to book an Uber home and had eight different drivers cancel on us - one even just a minute before arriving. After the eighth, we gave up. The whole process was exhausting and left us stranded late at night. - Alison
My scheduled ride was accepted the night before, only to be cancelled last minute as I watched the driver drive past my house. I missed my flight and had to fork out for airport parking. No apology. No support. Just unacceptable. - Nat
Consumer experiences with Uber cancellations
Ride fee error: A rider was charged $18 for a trip they didn’t take, but got a refund through app support.
Wrong address refund: Uber Eats customer cancelled fast but was still charged. Uber refunded it manually after a quick call.
Auto-accepted food order: One user cancelled seconds after ordering, but was still charged. Uber wouldn’t refund due to the restaurant's fast auto-confirm.
Uber Cancellation FAQs
Can I cancel my Uber One subscription and get a refund?
Yes, you can cancel Uber One anytime, but refunds are only given if you cancel within 48 hours of renewal. After that, no refund is guaranteed. If you cancel mid-billing cycle, you’ll keep your perks until the end of the period. Always check your renewal date and cancel early if you want to avoid being charged again.
Will I be charged if I cancel a ride or Uber Eats order?
Yes, you might be charged depending on timing-Uber Rides apply a cancellation fee if you cancel after a few minutes; Uber Eats charges you if the restaurant has already accepted. To avoid fees, cancel early and check your app for real-time fee status. Quick action is key to minimising or avoiding cancellation charges.
How fast do Uber cancellations and refunds process?
Uber cancellations are usually instant, but refund timing depends on what you cancel and when. Ride and Eats cancellations show outcomes straight away in the app, but actual refund credits may take a few days. Uber One cancellations are instant but won’t refund unless you meet the timing condition. Keep an eye on your account and order history.
What should I do if I was unfairly charged for a cancelled Uber service?
If you believe a cancellation fee was wrongly applied, use the Uber app’s Help section to report it immediately. Select the trip or order, describe the issue, and request a refund. Acting quickly improves your chances of a successful reversal-especially if you cancelled within the grace period or never received the service.
Tried to cancel but Uber made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.