Uber

refund policy – how to claim your money back

 Yes, but only in specific situations. Uber’s refund policy is case-by-case, and most charges are technically non-refundable unless Uber decides otherwise. Here's when you're likely eligible:

• 🚗 Trips not taken or unfair cancellations (e.g. driver didn’t arrive, but you were still charged).
  
  
• ⚠️ Serious ride issues (e.g. safety incidents, extreme route errors, or incorrect fare).
  
  
• 🍔 Uber Eats problems (missing/incorrect items, no-show deliveries) – report within 48 hours.
  
  
• 🔄 Duplicate or incorrect charges, cleaning fees charged in error, or promotions not applied.
  
  
• 🏷️ Uber One membership: Cancelled within 30 days and haven’t used any benefits? You’re entitled to a full refund.
  
  

🛑 Not covered:

• Change of mind (e.g. regretting a ride or food order).
  
  
• Subjective quality complaints (e.g. “didn’t like the food”).
  
  
• Frequent refund requests may be flagged by Uber as system abuse.
  

For Uber rides:

1. Open the Uber app → Tap ‘Trips’ → Select the trip with an issue.
   
   
2. Tap ‘Help’, choose the relevant issue.
   
   
3. Follow the prompts. Add details and submit the refund request.
   
   
4. Uber responds via the app or email.
   
   

For Uber Eats orders:

1. Open the Uber Eats app → Tap ‘Orders’ → Select the problem order.
   
   
2. Tap ‘Help’, pick your issue (e.g. “Missing item”).
   
   
3. Upload a photo if needed (e.g. wrong item).
   
   
4. Submit within 48 hours for eligibility.
   
   

Extra help:

• Use help.uber.com to submit cases outside the app.
  
  
• For urgent issues, try calling 1800 990 532 (AU) or messaging @Uber_Support on Twitter.
  
  
• Always follow up with Uber if there’s no response after 2–3 days.
  

Once approved, refunds are typically processed within:

• 💳 3–5 business days to your card or PayPal.
  
  
• 🕐 Up to 10 days depending on your bank (rarely up to 30 for international cards).
  
  
• ⚡ Uber Credits – usually applied instantly after approval.
  
  
• 🏦 Uber Cash refunds – take 3–5 days to return to your bank.
  
  

📩 You’ll receive an in-app or email confirmation once processed. If nothing appears after 10 business days, contact support and ask for an ARN to trace it.

• 💳 Original payment method – default for most refunds (card, PayPal).
  
  
• 🎟️ Uber Credits – issued for smaller issues or as a courtesy; usable on rides and food. Non-cashable.
  
  
• 💼 Uber for Business – refunded back to the corporate account.
  
  

Partial refunds are common:

• Uber Eats: Item cost + tax refunded, not whole order.
  
  
• Rides: Partial fare or fee refunded (e.g. cancellation fee only).
  
  

🧾 If you want a card refund instead of Uber Credit, reply to the resolution email and request it. Sometimes this is granted.

• ❌ Auto-denials – the system sometimes rejects legitimate claims without clear reasons.
  
  
• 🔍 Partial refunds – often only one item refunded when multiple were wrong.
  
  
• 🚫 Case marked ‘resolved’ too soon – unresolved cases closed automatically.
  
  
• 📵 No phone support – complex cases can be hard to resolve via the app.
  
  
• 🚩 Account flagged – frequent refunds (even if valid) may block future claims.
  
  

✅ Tips: Always be clear, include photos or order details, and follow up persistently but politely.