Need to contact

Suncorp

and make sure they reply?

Suncorp is one of Australia’s largest financial services providers, offering banking, insurance, and wealth products nationwide. Customers can access support via 24/7 phone lines, live chat, email, mobile apps, and an extensive branch network.

Support teams assist with everything from banking queries to insurance claims, with surveys showing improving satisfaction, particularly for home loan and insurance customers. Suncorp Insurance is highly trusted, especially in Queensland, where 94% of surveyed customers said they trust the brand.

While some complaints exist around delays, billing, or digital issues, Suncorp is generally viewed as a reliable, customer-focused provider that aims to resolve issues with empathy and professionalism.

Typical pain points include:

• Insurance claims delays or disputes: Long processing times, disagreements over payout amounts, or denied claims.
  
  
• Premium increases & billing problems: Steep annual premium hikes, unexplained fees, or duplicate charges.
  
  
• Online banking & app issues: Login difficulties, downtime, and transaction limits delaying large transfers.
  
  
• Customer service wait times: Long hold times or repeated transfers without resolution.
  
  
• Account security holds: Temporary freezes during fraud reviews, sometimes impacting urgent access to funds.
  
  

Most issues can be resolved via Suncorp’s frontline support or by escalating through formal complaints processes.

Phone Support:

• Banking: 📞 13 11 75 (within Australia), +61 7 3362 1712 (overseas).
  
  
• Insurance: 📞 13 11 55 (general enquiries), 📞 13 25 24 (24/7 motor claims), +61 7 3362 1222 (overseas).
  
  

Live Chat:

• Available via the Suncorp website and mobile apps.
  
  
• Insurance-specific live chat: Mon–Fri 8am–9pm, weekends 9am–5pm AEST.
  
  

Email & Forms:

• Insurance complaints: 📧 idr@suncorp.com.au
  
  
• App technical support: 📧 appsupport@suncorp.com.au
  
  
• Online forms for general enquiries and complaints available via Suncorp’s contact pages.
  
  

In Branch:

• Use the branch locator to find your nearest Suncorp Bank branch for face-to-face assistance.
  
  

Self-Service:

• Banking app and internet banking for account management.
  
  
• My Suncorp portal for insurance policy management and claims.
  

• Cooling-off & refunds: 21–30 day cooling-off periods on most insurance products for full refunds if no claim is made.
  
  
• Cancellations: Cancel anytime. Pro-rata refunds for unused premiums (minus admin fees where applicable).
  
  
• Price match: No formal policy, but premiums/fees can be reviewed on request.
  
  
• Repair guarantees: Lifetime guarantee on insurance-authorised repairs.
  
  
• Delivery times: Cards and documents usually arrive within 5–7 business days. Replacements are issued promptly if lost.
  
  
• Fee & error refunds: Errors or wrongful charges are refunded under Suncorp’s remediation policy.