Trying to cancel Suncorp? Avoid the runaround.
Can you cancel your Suncorp subscription? Check eligibility and conditions
- Insurance: Cancel any time. New policies have a cooling-off period (21–30 days depending on product) for a full refund if no claims made. After this, Suncorp refunds unused premium pro-rata, no cancellation fee. Active claims must be resolved before policy closure.
- Bank accounts: Must be in “good order” (no overdrawn balance, all pending transactions cleared). Joint accounts can be closed by one holder unless all-parties authority exists.
- Credit cards: Balance must be cleared before closure.
- CTP Insurance (QLD): Can’t be cancelled directly – must cancel vehicle registration first, then CTP refund is processed.
- Other products: Fixed-term products (term deposits, fixed loans) may have notice periods or break costs.
How to cancel a Suncorp subscription, service or order
- Prepare details: Policy/account number, ID, and clear pending transactions (banking).
- Online/app:
- Insurance: Log into My Suncorp or Suncorp Insurance app → select policy → “Cancel Policy.”
- Banking: Suncorp Bank app → Accounts → Close Account.
- Credit cards: Internet Banking → Credit Card Services → Account Closure Request.
- Insurance: Log into My Suncorp or Suncorp Insurance app → select policy → “Cancel Policy.”
- Phone:
- Insurance: 13 11 55
- Banking: 13 11 75
- Insurance: 13 11 55
- Secure message: Use Internet Banking to send a cancellation request.
- In writing: Only if requested – follow staff instructions.
- Confirm: Get a cancellation confirmation and refund details.
How long does a Suncorp cancellation take?
- Cooling-off period: 21–30 days from policy start. Full refund if no claims.
- Renewals: Cancel before renewal date to avoid new term charges.
- Monthly billing: Cancels from date of request (only pay for days covered).
- Annual premiums: Pro-rata refund for unused term.
- Bank accounts: Immediate or within 1–2 days once balance is zero.
- Term deposits: 31-day notice if breaking early (unless hardship).
Suncorp cancellation fees and final charges – what to expect
- No cancellation fees for insurance policies or bank account closures.
- Pay only for coverage used (insurance) or settle any account balance/fees (banking).
- Fixed-term products: May have break costs/interest adjustments.
- Government/third-party charges: Prorated and refunded where applicable.
Suncorp cases submitted through Ajust
I tried to close my Suncorp account after my access was locked for weeks, but even that became a battle. My account was under investigation for almost two months, no one would reply, and I couldn’t access nearly $8,000 I needed for bills. Branch staff told me not to call and to email instead, but those emails went unanswered. I just wanted my money and to cancel the account properly. - Micheal]
Suncorp closed my account without warning and kept my money. I had $6,000 sitting there for over two years, then went into a branch to deposit another $7,000 into a new account. Instead, the account was shut down and the money was never transferred. I received no courtesy call or explanation. Having an account cancelled like that caused serious financial and business stress. - Donald]
My accounts were closed after I reported fraud, and I was told I was no longer welcome to bank with Suncorp. While I was in the branch proving my identity, someone else was actively accessing my online banking. Despite police involvement and fraud reports, Suncorp shut everything down and refused to help further. Being forced out as a customer after trying to protect myself felt completely unfair. - Jane]
I had a follow-up call cancelled while trying to sort out my issue, and after that there was no communication at all. I was already waiting longer than the timeframe I’d been given, and when I tried to chase it up, my call was cancelled with no explanation or email. At that point, it felt like my case — and my attempt to resolve things — had simply been abandoned. - Pule]
Consumer experiences with Suncorp cancellations
Smooth online cancellation: Customers using My Suncorp portal/app report quick processing with technical glitches resolved by phone.
Delays: Policies with open claims can’t be cancelled until resolved. Estate closures may take longer.
Suncorp Cancellation FAQs
Can you cancel a Suncorp insurance policy at any time?
Yes, you can cancel a Suncorp insurance policy at any time, but refunds depend on timing and claims. New policies have a 21–30 day cooling-off period where you get a full refund if no claims were made. After that, Suncorp refunds any unused premium on a pro-rata basis with no cancellation fee. If you have an active claim, it usually needs to be finalised before the policy can be closed.
What conditions apply when closing a Suncorp bank account or credit card?
Suncorp bank accounts and credit cards can only be closed once they are fully settled. Bank accounts must be in good order, meaning no overdrawn balance and no pending transactions. Credit cards must have a zero balance before closure. Joint bank accounts can usually be closed by one holder unless special authority rules apply. Once conditions are met, closure is typically immediate or within one to two days.
Why can’t you cancel Suncorp CTP insurance directly in Queensland?
You cannot cancel Suncorp CTP insurance in Queensland because it is tied to vehicle registration, not the insurer. To stop CTP cover, you must cancel or transfer the vehicle registration first. Once registration is cancelled, the CTP policy automatically ends and any eligible refund is processed. This rule applies to all CTP insurers in Queensland, not just Suncorp.
How long does a Suncorp cancellation take and will you be charged fees?
Most Suncorp cancellations are processed quickly and usually don’t incur cancellation fees. Insurance cancellations take effect from the request date, with pro-rata refunds for unused cover. Bank accounts close immediately once balances are cleared. Fixed-term products like term deposits or fixed loans may have notice periods or break costs. Cancelling before renewal dates helps avoid being charged for a new term.
Tried to cancel but Suncorp made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.