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Can you cancel your Suncorp subscription? Check eligibility and conditions
- Insurance: Cancel any time. New policies have a cooling-off period (21–30 days depending on product) for a full refund if no claims made. After this, Suncorp refunds unused premium pro-rata, no cancellation fee. Active claims must be resolved before policy closure.
- Bank accounts: Must be in “good order” (no overdrawn balance, all pending transactions cleared). Joint accounts can be closed by one holder unless all-parties authority exists.
- Credit cards: Balance must be cleared before closure.
- CTP Insurance (QLD): Can’t be cancelled directly – must cancel vehicle registration first, then CTP refund is processed.
- Other products: Fixed-term products (term deposits, fixed loans) may have notice periods or break costs.
How to cancel a Suncorp subscription, service or order
- Prepare details: Policy/account number, ID, and clear pending transactions (banking).
- Online/app:
- Insurance: Log into My Suncorp or Suncorp Insurance app → select policy → “Cancel Policy.”
- Banking: Suncorp Bank app → Accounts → Close Account.
- Credit cards: Internet Banking → Credit Card Services → Account Closure Request.
- Insurance: Log into My Suncorp or Suncorp Insurance app → select policy → “Cancel Policy.”
- Phone:
- Insurance: 13 11 55
- Banking: 13 11 75
- Insurance: 13 11 55
- Secure message: Use Internet Banking to send a cancellation request.
- In writing: Only if requested – follow staff instructions.
- Confirm: Get a cancellation confirmation and refund details.
How long does a Suncorp cancellation take?
- Cooling-off period: 21–30 days from policy start. Full refund if no claims.
- Renewals: Cancel before renewal date to avoid new term charges.
- Monthly billing: Cancels from date of request (only pay for days covered).
- Annual premiums: Pro-rata refund for unused term.
- Bank accounts: Immediate or within 1–2 days once balance is zero.
- Term deposits: 31-day notice if breaking early (unless hardship).
Suncorp cancellation fees and final charges – what to expect
- No cancellation fees for insurance policies or bank account closures.
- Pay only for coverage used (insurance) or settle any account balance/fees (banking).
- Fixed-term products: May have break costs/interest adjustments.
- Government/third-party charges: Prorated and refunded where applicable.
Suncorp cases submitted through Ajust
Consumer experiences with Suncorp cancellations
Smooth online cancellation: Customers using My Suncorp portal/app report quick processing with technical glitches resolved by phone.
Delays: Policies with open claims can’t be cancelled until resolved. Estate closures may take longer.
Suncorp Cancellation FAQs
Tried to cancel but Suncorp made it difficult?
We’ll help you submit a formal cancellation they can’t ignore.