Need to contact

Red Rooster

and make sure they reply?

Red Rooster, Australia’s favourite roast chicken chain, prides itself on approachable, community-focused customer service. Unlike many larger fast-food chains, Red Rooster’s customer support relies primarily on online feedback forms, allowing customers to easily report issues or praise their local store experience.

For immediate assistance, local Red Rooster stores are typically empowered to resolve minor issues promptly, making your visit smooth and enjoyable. While they don't heavily promote a phone line, support is easily accessible online or in-store. Red Rooster is continuously improving customer satisfaction, ensuring your feedback truly matters and is promptly addressed.

Customers have identified several common concerns when ordering from Red Rooster:

• Incorrect or Missing Items: Commonly reported issues include receiving the wrong items or missing sides, drinks, or sauces in takeaway or delivery orders.
  
  
• Delivery Delays & Missing Deliveries: Customers sometimes face prolonged wait times or completely missing deliveries, especially via third-party services.
  
  
• Pricing & Promotion Confusion: Some have reported confusion or frustration with promotional pricing or accidental overcharges at checkout.
  
  
• Slow or No Response to Complaints: Occasionally, customers express frustration about delayed responses or no replies to their online feedback submissions.
  
  
• Inconsistent Staff Service & Store Cleanliness: Instances of rude or unprofessional service, as well as occasional hygiene concerns at specific store locations.
  
  
• Food Quality Issues: Reports of cold, dry, or poorly prepared food that does not meet expected standards.
  
  
• Technical App Problems: Issues like loyalty points not crediting, payment errors, or app functionality glitches, leading to difficulty placing or managing orders.
  

Red Rooster actively works to address these problems through better training, improved technology, and responsive customer service follow-ups.

Getting in touch with Red Rooster for support is easy through these official channels:

• Online Feedback Form (Order Issues):
  For order-related issues (missing items, wrong orders, poor quality), use the Order Feedback Form. Include your store location, date/time, and order details for quick resolution.
  
  
• General Enquiry Form:
  Non-order related questions about menus, store hours, or Red Royalty can be submitted through their General Queries Form. Responses are typically via email.
  
  
• Local Store Contact:
  For immediate concerns, calling or visiting your local store directly often results in the quickest resolution. Find store details through their Store Locator.
  
  
• Third-party Delivery Issues:
  For delivery via Uber Eats, Menulog, or DoorDash, report directly via the respective app’s support section. Red Rooster’s FAQ clearly states delivery issues should go through these platforms.
  
  
• Social Media:
  While primarily marketing-focused, Red Rooster’s Facebook and Instagram pages occasionally provide support responses or updates on major issues.
  

Always provide clear details about your concern and desired resolution for the fastest and most satisfactory response.

Red Rooster’s customer service policies are straightforward, focused on resolving customer concerns promptly:

• Refund Policy:
  Incorrect or unsatisfactory items typically qualify for refunds or replacement vouchers. Refunds are usually returned to the original payment method upon contacting support or visiting the store.
  
  
• Order Cancellation:
  Orders placed via the Red Rooster app or website can generally be cancelled online before preparation begins, with automatic refunds processed within 3–5 business days. For cancellations after preparation begins, contact the store directly.
  
  
• Price Match Policy:
  Red Rooster does not offer price matching. Prices and promotions are clearly advertised, and pricing concerns should be raised via feedback channels.
  
  
• Food Quality Guarantee:
  While not explicitly named, Red Rooster maintains internal quality standards. If your food does not meet expectations, contact support for a resolution.
  
  
• Red Royalty Loyalty Program:
  Earn Red Royalty dollars on purchases (5% back), redeemable for discounts. Any issues with your loyalty account can be addressed via the general query form or emailing redroyalty@redrooster.com.au.
  
  
• Food Safety & Hygiene Policy:
  Red Rooster complies with strict food safety regulations. Report any safety or hygiene concerns immediately for swift investigation and resolution, usually involving refunds or additional compensation.
  
  
• Delivery Policy:
  Red Rooster’s own delivery service operates within specified areas with clearly stated fees. Issues regarding third-party delivery drivers must be resolved through their respective support platforms.
  
  
• Complaints & Resolution:
  Red Rooster aims to promptly respond to online complaints and escalate serious issues to franchise management if needed. Customers experiencing unresolved issues can escalate through additional online feedback or via third-party advocacy platforms.