Trying to cancel

Red Rooster

? We’ll help you do it properly.

Red Rooster provides clear guidelines around cancelling orders:

• Pickup Orders (Click & Collect):
  Eligible for cancellation if you haven't selected "Start Cooking" yet - your food must not be in preparation.
  
  
• Delivery and ASAP Orders:
  Cancel immediately after ordering, before the restaurant accepts and begins preparation. Once the order is accepted or cooking has started, cancellations aren’t possible.
  
  
• Third-party Orders (Uber Eats, Menulog, etc.):
  Cancellation policies depend on these platforms; Red Rooster cannot directly cancel these orders. You must contact the third-party app directly.
  

Cancelling your Red Rooster order is simple. Follow these steps:

• App or Website Pickup Orders:
  
  
  1. Log into the Red Rooster app or website.
     
     
  2. Navigate to your current order.
     
     
  3. Select "Cancel" if you haven't initiated cooking yet.
     
     
  4. Confirm cancellation.
     
     
  5. Receive a cancellation confirmation email or notification.
     
     
• Immediate Delivery or ASAP Pickup Orders:
  Immediately call the restaurant handling your order (check your confirmation email or find the store contact details on the Store Locator). Clearly request cancellation and provide your order details.
  
  
• Third-party Delivery App Orders:
  Use the app’s own cancellation process or contact customer support (Uber Eats, Menulog, DoorDash).
  

Always confirm cancellations by email, app notification, or directly with the store to ensure your refund.

Timing is crucial for cancellations at Red Rooster:

• Pickup Orders:
  Cancel anytime before pressing "Start Cooking" - ideally at least a few minutes before arrival.
  
  
• Immediate Delivery Orders:
  Act within minutes of placing your order before the store accepts and starts cooking.
  
  
• Third-party Apps:
  Typically, cancellations are only allowed within minutes after ordering before acceptance by the restaurant.
  
  
• Final Deadline:
  Once your food preparation begins, cancellations become impossible, and refunds won’t be provided.
  
  

In short, act quickly - there is no significant grace period once the order is being prepared.

Red Rooster’s cancellation fee policy is straightforward:

• No Explicit Cancellation Fees:
  You pay nothing extra if you cancel your order promptly before preparation begins.
  
  
• Late Cancellations (After Food Preparation Starts):
  You'll forfeit the full payment as the food can't be resold. This effectively serves as the only "fee" related to late cancellations.
  
  
• Promo Codes & Loyalty Points:
  Promo codes used are typically lost if you cancel. Loyalty points or Red Royalty dollars spent are usually returned to your account if an order is cancelled properly.
  

Overall, cancelling within guidelines ensures no unexpected fees or penalties.