Tried to complain to

Red Rooster

but got ignored? We’ll help you escalate it.

Online Feedback Portal (Recommended):
Submit your complaint directly using the Red Rooster Feedback Form powered by InMoment. Clearly include order details, restaurant location, date/time, and issue specifics. Expect a response within a few days.

Phone the Store Directly:
If your issue is urgent, call the specific Red Rooster outlet (number on your receipt or store locator) immediately to arrange a prompt resolution like a refund or replacement.

In-Store Complaints:
Speak directly with the manager or staff at the restaurant immediately if your dine-in or takeaway meal has an issue. Managers are empowered to issue replacements or refunds quickly.

Delivery App Issues:
If ordered via Uber Eats or Menulog, first report the issue within the app for quick refunds. Also inform Red Rooster via their feedback form to assist improvements.

Corporate Contact (If Necessary):
Red Rooster’s parent company, Craveable Brands, has a head office line at (02) 8905 8400 if standard channels fail. Use sparingly and mainly if other channels are unresponsive.

Acknowledgment:
You’ll see immediate confirmation after submitting via the online form. Red Rooster usually contacts you personally (often store or area manager) within a few days.

Internal Investigation:
Your complaint is reviewed internally, involving store management who will investigate (CCTV, staff interviews, etc.) and report back with solutions.

Resolution Process:
Typical resolutions include:

• Apology: Always included for genuine complaints.
  
  
• Replacement or Refund: Immediate fixes or refunds for incorrect or substandard food.
  
  
• Voucher or Compensation: Generous vouchers or freebies to encourage repeat visits.
  
  
• Explanation: Transparent explanation of issues and actions taken to avoid repeats.
  

Communication:
Red Rooster reaches out via your preferred method (phone/email), generally within 3–5 business days. If no contact occurs in that timeframe, it’s acceptable to follow up.

Customer Satisfaction:
Red Rooster aims for complete resolution. If you’re unsatisfied, they encourage you to communicate your ongoing concerns for an improved solution.

• Food Quality Issues:
  Common complaints include undercooked or overcooked chicken, inconsistent preparation, poor-quality sides (chips, gravy), and discrepancies between advertised images and served items.
  
  
• Portion Size & Value:
  Customers frequently mention portions seeming smaller than expected, leading to dissatisfaction over value for money.
  
  
• Pricing & Promotions:
  Complaints arise from confusing promotions or pricing discrepancies at the checkout. Customers rightly expect advertised deals without hidden conditions.
  
  
• Slow Service & Order Errors:
  Delays in drive-thru and incorrect items (e.g., missing sauces or wrong burgers) are recurring frustrations.
  
  
• Customer Service Attitude:
  Complaints about rude or inattentive staff, unhelpful managers, or poor complaint handling are occasionally reported, highlighting inconsistent service quality.